Apple Acknowledges 13-Inch Retina MacBook Pro Freezing Issue, Recommends Updating OS X and Flash

by

safariiconIn recent months, 13-inch Retina MacBook Pro owners have been complaining of a bug that causes Safari to completely freeze up, requiring a full system restart. Apple addressed the problem in a new support document that was released on Friday.

Complaints about Safari freezing issue started popping up in March, following the launch of OS X 10.11.4, but the bug was also present during the beta testing period. 13-inch Retina MacBook Pro users appear to be primarily affected, but on the Apple Support Communities and the MacRumors forums, some users with other machines have experienced similar issues.

Luckily, Apple's solution is a simple one, instructing customers to update to the latest version of OS X and upgrade to the latest version of the Adobe Flash Player web plug-in. The newest version of OS X is OS X 10.11.5, which includes a fix for the bug. OS X 10.11.5 was released to the public on May 16.

On the MacRumors forums, a number of users have confirmed that the OS X 10.11.5 update fixes the freezing problem.

Top Rated Comments

(View all)
Avatar
54 months ago
Great advice Apple!

PS I don't have Flash installed and run the latest version of OS X. Any other brilliant ideas?
Score: 7 Votes (Like | Disagree)
Avatar
54 months ago

Okay Apple, you can tell me to update the OS but don't tell me to update flash.

Few people even have it installed and it's full of vulnerabilities anyway, not to mention almost pointless nowadays. Seriously what the hell Apple.

Update means you already have the software. They're not telling you to install Flash.
Score: 6 Votes (Like | Disagree)
Avatar
54 months ago
My tip is to keep Chrome installed, and use it for the few things that still require Flash. Chrome has flash built in, AND keeps it updated automatically (unlike installing Flash directly where you have to update it yourself).

If you MUST use flash, using Chrome (or Safari with Chrome just for Flash sites) is the way to go. I'm not a big fan of Chrome otherwise but keep it in my arsenal for this reason.
Score: 5 Votes (Like | Disagree)
Avatar
54 months ago
I removed Flash from both of my Mac systems. Not one issue since. Run into a few Flash challenges now and then. However, losing flash for me, less painful then having it.
Score: 4 Votes (Like | Disagree)
Avatar
54 months ago


Few people even have it installed and it's full of vulnerabilities anyway, not to mention almost pointless nowadays. Seriously what the hell Apple.

LOL.
It is genuinely funny to read Apple forums sometimes and see the Apple-slanted perspective some people have on the real world.
Flash is still widely used by a lot of people, and even a lot of older corporate Applications. You would have no idea.
Score: 3 Votes (Like | Disagree)
Avatar
54 months ago
Am I the only one who read "Apple Acknowledges 13-Inch Retina MacBook Pro" and got really excited? LOL
Score: 3 Votes (Like | Disagree)

Top Stories

Apple-Acquired Dark Sky Officially Shuts Down Android App

Saturday August 1, 2020 3:43 pm PDT by
Apple in March purchased weather app Dark Sky, and at that time, Dark Sky's developers said that the app's Android version would be discontinued on July 1, 2020. However, instead of shuttering the app on that date, the app's developers announced that the discontinuation would be delayed for another month. Now that it's August, Android users are no longer able to access the app, and...

Apple May Launch This Year's 'iPhone 12' Lineup in Two Stages, With 6.1-inch Models Debuting First

Monday August 3, 2020 3:14 am PDT by
Apple last week confirmed that its "‌iPhone‌ 12" launch will be delayed this year due to the ongoing global health crisis and restrictions on travel. Apple last year started selling iPhones in late September, but this year, Apple projects supply will be "available a few weeks later," suggesting a release sometime in October. We're expecting a total of four OLED iPhones in 5.4, 6.1, and...

Top Stories: Try the 5.4-Inch iPhone 12 Display Size, Blockbuster Earnings, Tim Cook at Antitrust Hearing

Saturday August 1, 2020 6:00 am PDT by
Another busy week of Apple news and rumors has wrapped up, with a lot of focus on Tim Cook's appearance at a Congressional antitrust hearing and a blockbuster earnings report. Subscribe to the MacRumors YouTube channel for more videos. We continued to hear rumors about the upcoming iPhone 12 lineup, including a rare admission from Apple that the lineup will launch "a few weeks later" than...

Just How Small Will the 5.4-Inch iPhone 12 Screen Be? Try It Out for Yourself

Tuesday July 28, 2020 12:57 pm PDT by
As rumors of the iPhone 12 have continued to build over the past few months, the one model that has the most excitement around it is the smallest 5.4" model. The iPhone 12 is believed to be coming in 5.4", 6.7", and 6.1" sizes. Dummy models have shown how much smaller the 5.4" is compared to the rest of the iPhone lineup. The upcoming 5.4" iPhone falls in-between the size of the original...

Unreleased iPod Touch with Mac Pro Glossy Black Finish Shared Online

Sunday August 2, 2020 11:32 am PDT by
Twitter user @DongleBookPro has today posted images of what seems to be a first-generation iPod Touch prototype with a 2013 Mac Pro-style glossy black finish. The Twitter user claims that the iPod Touch prototype pictured has "the same coating as the 2013 Mac Pro." Had the finish been selected for the final product, it also would have been similar to the metallic glossy black finish that...

Apple Confirms This Year's iPhone 12 Models Will Be a Little Bit Late

Thursday July 30, 2020 2:34 pm PDT by
During today's earnings call covering the third fiscal quarter of 2020 (second calendar quarter) Apple CFO Luca Maestri confirmed that Apple is expecting to release this year's iPhones later than usual. Maestri said that Apple last year started selling iPhones in late September, but this year, Apple projects supply will be "available a few weeks later." Multiple rumors have suggested that ...

Battery Likely for Upcoming Apple Watch Series 6 Filed in Certification Listings

Saturday August 1, 2020 5:46 am PDT by
A battery likely for the upcoming Apple Watch Series 6 has been filed at the Korea Testing and Research Institute and discovered by a Twitter user @yabhishekhd. Certification for a 1.17Wh battery with a capacity of 303.8mAh was issued on June 23 by the KTR, a Korean regulatory body that approves and tests new hardware ahead of public sale. The battery seems to be destined for a future...

Apple Watch Series 6 to Feature Blood Oxygen Monitoring Sensor

Friday July 31, 2020 1:56 am PDT by
The Apple Watch Series 6 will add blood oxygen monitoring to its features list when it's launched later this year, according to a new report from DigiTimes. Apple Watch 6 will feature biosensors that can monitor sleeping conditions, detect blood oxygen and measure pulse rates, heartbeats and atrial fibrillation, and will also incorporate MEMS-based accelerometer and gyroscope, all allowing the ...

Apple Marks Return of NHL With New 'Hockey Tape' Ad Shot on iPhone 11 Pro

Saturday August 1, 2020 2:33 am PDT by
Apple today marked the return of NHL hockey with a new "Shot on iPhone" ad on its YouTube channel in Canada. Titled "Hockey Tape," the 30-second video features Vegas Golden Knights players Marc-André Fleury and Mark Stone having some on-ice fun with the iPhone 11 Pro, which they attach to the boards, a hockey stick, and a skate with hockey tape. "See the game like never before with Ultra ...

Emails Reveal Why Steve Jobs and Phil Schiller Blocked In-App Purchase of Kindle Books

Friday July 31, 2020 6:25 am PDT by
Internal Apple emails, made public by the House Judiciary Committee's antitrust inquiry, have revealed information about why Apple blocked in-app purchases of Kindle books on iOS devices, reports The Verge. Two sets of emails between Steve Jobs, Phil Schiller, Eddy Cue, and various other senior Apple executives, disclose the exact thinking behind how Apple approached Kindle on iOS. The...