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Mac Users Reporting Widespread System Freezes With OS X El Capitan 10.11.4 Update

A large number of MacBook Pro owners running OS X El Capitan are reporting widespread system freezes since installing the 10.11.4 update to Apple's Mac OS.

Hundreds of MacRumors forum members have been posting to a dedicated thread to discuss the issue, which spans 20 pages at the time of writing. The problem appears to be concentrated on 13-inch Retina MacBook Pros (Early 2015) running 10.11.4. Users report that their system becomes totally unresponsive at seemingly random times, with no way to regain access to their Mac other than to force a hard reboot.

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The issue was initially reported by MacRumors forum member Antonnn on March 25, four days after Apple released what is the third update to the Mac OS. In Antonnn's case, the freezes have been occurring "about once a week", first when browsing in Safari, but then also during the use of other Mac apps, including Adobe Photoshop and several third-party browsers. The freeze seems to affect not only the screen and mouse cursor but also the Mac's Force Touch trackpad, which completely loses feedback.

Many other users have since reported similar freezes after updating to 10.11.4, with some 15-inch MacBook Pro (Mid 2015) owners also experiencing issues. One potential cause has been identified from crash logs as a system framework or an Intel Graphics driver bug. The issue is also being reported after installing Safari Technology Preview Version 1 and OS X 10.11.5 Public Beta 1.

Video by MacRumors forum member appleofmy"i" experiencing the freeze issue.

Apple Support is apparently aware of the issue but have so far offered no concrete solution. Meanwhile, some users have resorted to downgrading their system to 10.11.3 by restoring from a Time Machine backup or performing a clean install.

We'll update this post throughout the day as we learn more.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Neutral)


Top Rated Comments

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33 months ago

Thank god windows users don't make videos of windows crashes, youtube would collapse.

REAAAAALY?

1 crash since windows 10.
1 crash at least every other week with El Cap.

So tired of this....
Rating: 83 Votes
33 months ago
Apple Engineer: Sir, OSX 10.11.4 is freezing up. Let's focus R&D efforts to fix.

Apple Executive: Er well... let's focus on making a rose colored car instead!
Rating: 61 Votes
33 months ago
Apple's losing it. Maybe stop building campuses, working on cars, fiddling with the stupid watch, and just concentrate on the one thing that built Apple from the ground up: Stable Mac Hardware and Software.
Rating: 36 Votes
33 months ago
Thank god windows users don't make videos of windows crashes, youtube would collapse.
Rating: 35 Votes
33 months ago

Thank god windows users don't make videos of windows crashes, youtube would collapse.

Yes, or because we're in 2016. You're stuck in the past and probably late to the party. Anyway, it's a OSX and Apple problem, hopely it will be fixed. Can't understand how bashing Windows could be helpful for those affected
Rating: 33 Votes
33 months ago

Apple Engineer: Sir, OSX 10.11.4 is freezing up. Let's focus R&D efforts to fix.

Apple Executive: Er well... let's focus on making a rose colored car instead!

Apple Engineer: Er...OK. What about investing in a Chinese ride-sharing company in the meantime?
Rating: 24 Votes
33 months ago

Thank god windows users don't make videos of windows crashes, youtube would collapse.

Huh, Windows isn't what it used to be. I haven't had a system wide freeze on Windows 10, ever. I've had a single crash while gaming and that's it.
Rating: 22 Votes
33 months ago

But my fantasy is steady is basically what you're saying. ^^


What I'm saying is this.
OSX is no better or worse than any other operating system.

In my personal experience using a Mac for work and Windows for development. Crashes are becoming more frequent on the mac. Much more frequent.
Rating: 18 Votes
33 months ago
Oh man, can't wait for the comments.

Rating: 18 Votes
33 months ago
I am going to be honest. Tim Cook needs to man up and start cutting the fat. If there is one thing Apple was known for it was solid software and now its just gotten to the point of absurdity how many things they release with bugs that should have been discovered and fixed during the beta period
Rating: 13 Votes

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