Apple Pulls iOS 9.3.2 Update for 9.7-Inch iPad Pro After Bricking Complaints

Amid a growing number of complaints over iOS 9.3.2 bricking some 9.7-inch iPad Pro models, Apple yesterday pulled the iOS 9.3.2 update. 9.7-inch iPad Pro users who have not installed iOS 9.3.2 no longer see the update, with iOS 9.3.1 now listed as the most current version of iOS 9 available for download.

Shortly after iOS 9.3.2 was released, MacRumors began receiving reports that the update was causing an "Error 56" message on some 9.7-inch iPad Pro devices. Not all iPad Pro users were affected, but those who were saw their devices rendered unusable. The error message instructed users to plug their devices into iTunes to restore, but restoring did not fix the problem, leaving the iPad Pros bricked.

brickedipad

An iPad Pro bricked after installing iOS 9.3.2. Image via Twitter.

Since then, MacRumors has heard several reports suggesting Apple is replacing iPad Pros bricked by the update, with no other simpler fix readily available. Users who are affected should contact Apple Support for assistance.

Apple has said it is looking into the issue, but did not offer details on what was causing the problem. The iOS 9.3.2 update will remain unavailable on the iPad Pro until a fix is found.

Update: Apple told iMore it is working on a fix and plans to issue an update soon.

We're working on a fix for an issue impacting a small number of iPad units that are receiving an error when trying to update the software. We'll issue an update as quickly as possible.

Related Roundup: iPad Pro
Buyer's Guide: 11" iPad Pro (Neutral)

Top Rated Comments

(View all)
Avatar
58 months ago
The more I see these kinds of issue the more I think Apple need a internal overhaule.
Score: 52 Votes (Like | Disagree)
Avatar
58 months ago
So, with Apple it just works.......

What's this, the 4th time an update has been pulled due to bugs?
They must need an awful lot of bananas to feed those monkey's they have in the internal iOS quality assurance teams!
Score: 27 Votes (Like | Disagree)
Avatar
58 months ago


Role reversal.
Score: 17 Votes (Like | Disagree)
Avatar
58 months ago
which means the problem is real and bigger than just a few complaints.
Score: 17 Votes (Like | Disagree)
Avatar
58 months ago
Keep up the good work, Tim.
Score: 17 Votes (Like | Disagree)
Avatar
58 months ago
This is EXACTLY why we should be able to block automatic updates.
My phone downloaded an update and it annoyed me as I have every setting I can think of set to NOT do that. Deleted it a couple of times and it happened again. So I left it this time.
Then it told me it would install in the middle of the night and I’m pretty sure I declined that too. Now guess what the update has taken effect - don’t know exactly when. Now in this instance it was fine but………...
Score: 17 Votes (Like | Disagree)

Top Stories

Apple References Unreleased 2020 16-Inch MacBook Pro in Boot Camp Update

Monday October 26, 2020 8:42 am PDT by
Last week, Apple released an update for Boot Camp, its utility for running Windows on a Mac. While this update would typically be unremarkable, several of our readers noticed that the release notes reference an unreleased 2020 model of the 16-inch MacBook Pro. While this could easily be a mistake, the 16-inch MacBook Pro is nearly a year old, so it is certainly a worthy candidate for a...

Google Reportedly Pays Apple $8-12 Billion Per Year to be Default iOS Search Engine

Sunday October 25, 2020 2:59 pm PDT by
The United States Justice Department is targeting a lucrative deal between Apple and Google as part of one of the U.S. government's largest antitrust cases, reports The New York Times. On Tuesday, the Justice Department filed an antitrust lawsuit against Google, claiming the Mountain View-based company used anticompetitive and exclusionary practices in the search and advertising markets to ...

iPhone 12 Pro Allows You to Measure Someone's Height Instantly Using LiDAR Scanner

Saturday October 24, 2020 11:12 am PDT by
iPhone 12 Pro models feature a new LiDAR Scanner for enhanced augmented reality experiences, but the sensor also enables another unique feature: the ability to measure a person's height instantly using the Measure app. You can even measure the seated height of a person in a chair, according to Apple. When the Measure app detects a person in the viewfinder, it automatically measures their...

MagSafe Charger Only Charges at Full 15W Speeds With Apple's 20W Power Adapter [Updated]

Monday October 26, 2020 3:38 pm PDT by
Alongside the iPhone 12 and 12 Pro models, Apple introduced a new MagSafe charger that attaches to the magnetic ring in the back of the devices, providing up to 15W of charging power, which is double the speed of the 7.5W Qi-based wireless charging maximum. Apple does not provide a power adapter with the $39 MagSafe charger, requiring users to supply their own USB-C compatible option. Apple...

Early iPhone 12 Tests Show Ceramic Shield is Stronger and More Scratch Resistant Than iPhone 11 Glass

Friday October 23, 2020 1:21 pm PDT by
Apple's new iPhone 12 models are protected by a Ceramic Shield cover glass that has nano-ceramic crystals infused right into the glass to improve durability. According to Apple, Ceramic Shield offers four times better drop protection than the glass used for the iPhone 11 models. YouTube channel MobileReviewsEh conducted some tests on the iPhone 12 using a force meter to compare its performance ...

iPhone 12 Six-Foot Drop Test Results: Ceramic Shield More Durable But Not Damage Proof

Monday October 26, 2020 5:00 am PDT by
Apple's new iPhone 12 and iPhone 12 Pro feature a new Ceramic Shield screen that Apple says offers 4x better drop performance. To test that claim, Allstate Protection Plans put the two models through a range of breakability tests and recorded the results. In a face down sidewalk drop test at six feet, the iPhone 12 suffered small cracks and scuffed corners and edges, leaving sharp grooves in ...

Bloomberg: New AirPods and AirPods Pro Coming in 2021, AirPods Studio Delayed, Third HomePod Model Also Possible

Monday October 26, 2020 3:34 am PDT by
Apple plans to update its AirPods line next year with two new models including third-generation AirPods and second-generation AirPods Pro, according to a new report from Bloomberg. The Cupertino, California-based technology giant is working on two new models: third-generation entry-level AirPods and the second version of the AirPods Pro earbuds, according to people familiar with the plans. ...

Report: Apple Silicon iMac Featuring Desktop Class 'A14T' Chip Coming First Half of 2021

Tuesday October 27, 2020 4:14 am PDT by
The first iMac powered by Apple Silicon is set to arrive in the first half of next year and will feature a desktop class "A14T" chip, according to Chinese-language newspaper The China Times. Codenamed "Mt. Jade," Apple's first custom-made desktop processor will be twinned with its first self-developed GPU, codenamed "Lifuka," both of which are being produced using TSMC's 5-nanometer process, ...

iPhone 11 Pro Outlasts iPhone 12 and 12 Pro in Extensive Battery Life Test

Friday October 23, 2020 8:36 am PDT by
Arun Maini today shared a new side-by-side iPhone battery life video test on his YouTube channel Mrwhosetheboss, timing how long the new iPhone 12 and iPhone 12 Pro models last on a single charge compared to older models, with equal brightness, settings, battery health, and usage. All of the devices are running iOS 14 without a SIM card inserted. In the test, the iPhone 11 Pro outlasted both ...

Apple Warns MagSafe Charger Can Leave Circular Imprints on Leather Cases

Friday October 23, 2020 3:23 pm PDT by
If you keep your iPhone in a leather case while charging with Apple's new MagSafe Charger, the case might show circular imprints from contact with the accessory, according to a new Apple support document published today. Apple's leather cases for the iPhone 12 and iPhone 12 Pro are not available until November 6, but a MacRumors reader has already shared a photo of a circular imprint on...