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Apple Support Has Responded to Nearly 100 Tweets Per Hour So Far

Friday March 4, 2016 8:52 am PST by Joe Rossignol
Apple's new support account on Twitter has quickly gained momentum after launching on Thursday morning, surpassing 125,000 followers in just over 24 hours. The account has over 2,750 tweets as of writing, meaning that Apple's support team has responded to nearly 100 customer tweets per hour so far.

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Keyhole, a real-time social media analytics website, provides a closer look at the Apple Support account. The data shows that the account, and related tweets, have already generated over 124 million impressions, with 44.6% of users viewing the tweets from an iPhone. 77% of the account's followers are male.

Apple joins a growing number of companies, ranging from retailers to banks, that provide customer service on Twitter in 140 characters or less. A customer can send a tweet to @AppleSupport, and an Apple Advisor will typically reply with a generic message that requests the user send more details via Direct Message.

The account will respond to customer inquiries every day between 5 a.m. and 8 p.m. Pacific, and it will also share tips, tricks, and tutorials related to Apple products and services. Apple support continues to be available on the web, or by phone, email, or scheduling a Genius Bar appointment.

Tag: Twitter
[ 126 comments ]


Top Rated Comments

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jclardy
32 months ago
This tweet was the highlight of my twitter feed yesterday:

@JamesComeyFBI: @AppleSupport I need help unlocking an iPhone 5c running iOS 9 that I forgot the passcode to. ('https://twitter.com/JamesComeyFBI/status/705527535044440064')
Rating: 16 Votes
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Trogladite
32 months ago
Must be different in different parts of the world. I only ever called apple support the once, left my number, and within five minutes , I was called back, two problems and a apple care plus sorted, all helpfully and with humour.

I really have nothing but praise for the way my stupidity was eased.
Rating: 15 Votes
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teknikal90
32 months ago

well they didnt respond to mine from yesterday about the atrocious landscape 3D Touch on the 6s Plus, even gave them a video.

what did you foresee them doing for you there?
Rating: 14 Votes
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teknikal90
32 months ago

...respond

why?? and say what?? why would you waste their time
Rating: 11 Votes
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samcraig
32 months ago
It would be equally, if not more fascinating to see what's trending for support. IE - what are people asking for help with?
Rating: 9 Votes
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Keirasplace
32 months ago

well they didnt respond to mine from yesterday about the atrocious landscape 3D Touch on the 6s Plus, even gave them a video.


You think they'll reprogram IOS and ship you a personal version? That's not why this thing is there, though they probably noted your disapproval anyway.
Rating: 8 Votes
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Nick Edinburgh
32 months ago

Must be different in different parts of the world. I only ever called apple support the once, left my number, and within five minutes , I was called back, two problems and a apple care plus sorted, all helpfully and with humour.

I really have nothing but praise for the way my stupidity was eased.


Likewise.
Rating: 7 Votes
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Jukens
32 months ago

You think they'll reprogram IOS and ship you a personal version? That's not why this thing is there, though they probably noted your disapproval anyway.

absolutely and ship it UPS
Rating: 7 Votes
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nagromme
32 months ago
100 an hour ain't bad!

I just copied and pasted "Take the day off work, wipe your device, re-install as new, and repeat as needed" 100 times, and it took me 76 minutes.
Rating: 6 Votes
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Jukens
32 months ago

what did you foresee them doing for you there?

...respond
Rating: 6 Votes

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