Web Links Crashing Safari, Mail, Chrome, and Other Apps on iOS 9.3 [Updated]

A significant number of iPhone and iPad users on the MacRumors discussion forums, Apple Support Communities, and Twitter have reported an apparent iOS bug that causes Safari, Mail, Messages, Notes, Chrome, and select other preinstalled and third-party apps to crash or freeze after tapping or long-pressing on web links.


The issue has grown wider since iOS 9.3 was publicly released last week, but some users also claim to be affected on iOS 9.2.1 and earlier software versions. A wide range of devices appear to be affected, including the iPhone 5, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPad Air 2, and iPad mini.

AppleSupport-iOS-9-3-links
Apple has yet to comment on the matter, but some users have suggested turning off JavaScript under Settings > Safari > Advanced as a temporary solution. However, this will degrade your web browsing experience. Force closing Safari or other affected apps, or restarting the iPhone entirely, does not appear to fix the problem.

The underlying cause of the problem remains unconfirmed, but there is speculation that the Booking.com app may be a contributing factor. Over the weekend, a Russian-language video was uploaded to YouTube that demonstrates how Safari links become unresponsive on iPad Air 2 after the popular travel app was installed.


Mobile specialist Ben Collier believes there may be a related bug that breaks iOS 9's new Universal Links feature when an app's site association file is beyond a certain size, and iOS developer Steven Troughton-Smith confirmed that the Booking.com app had an unnecessarily large 2.3MB file for deep linking.

In iOS 9 Apple introduced Universal Links, these allow app developers to associate their website and app, so links to the website can open the app up automatically if installed. For example, following a link to a Guardian article opens up the Guardian app to that specific article instead of their website. […]

It looks like there's a bug in iOS that completely breaks the Universal Links if it gets served an app association file that's too large. […]

It seems that the large size of their file, due to it having every URL from their website inside it breaks the iOS database on the device. Apple allows you to have pattern based matching, so instead of having to include every hotel's URL in the association file, Booking.com could just put /hotel/* to match all the hotels on their site.

Booking.com has since reduced the file to around 4 KB, which should prevent the issue from affecting additional users, but it appears that the deep linking iOS database will remain corrupted on devices already affected until Apple releases a software update.

In the meantime, some users have resorted to using Puffin, iCab, or select other third-party web browsers to bypass the web links issue. Apple engineers are seemingly aware of the issue, and this article will be updated with new information as it becomes available.

Update: Collier now points towards tweets indicating that the issue may be related to the Shared Web Credentials daemon, which allows apps and websites to share login credentials for the purposes of Universal Linking.

Update 2: Apple has confirmed to TechCrunch that it is working on a fix for the issue and plans to release it in an upcoming software update.

Top Rated Comments

8692574 Avatar
70 months ago
Meanwhile I'm here on a 6S having experienced absolutely none of all of these issues...
Thanks for letting us know...

Breaking news: the world does not revolve around you ;)
Score: 26 Votes (Like | Disagree)
Dilster3k Avatar
70 months ago
I remember a time when OS releases were stable, under Scott Forstall of course. Everything from hardware to software is just flimsy now.
Score: 21 Votes (Like | Disagree)
soupcan Avatar
70 months ago
Meanwhile I'm here on a 6S having experienced absolutely none of all of these issues...
Score: 20 Votes (Like | Disagree)
Piggie Avatar
70 months ago
If I'm honest I can never understand this.

If this was Windows, and Microsoft had to, which they do, make things work on millions of not billions of permutations of hardware, built from anyone from a giant company, down to a child in his bedroom from second hand bits, then sure, we'd all expect things like this.

But when YOU build the hardware yourself, and there are such a tiny number of variations out there, it always amazes me, how, even after multiple beta's you can have things like this happen.

Apple have it so easy.
Score: 19 Votes (Like | Disagree)
69Mustang Avatar
70 months ago
I remember a time when OS releases were stable, under Scott Forstall of course.
Revisionist history is not real history.
Score: 19 Votes (Like | Disagree)
Crosscreek Avatar
70 months ago
For how many Betas and still this happens....and every time?
Score: 16 Votes (Like | Disagree)

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