Some Mac Users Unable to Log Into iMessage and FaceTime Following OS X 10.11.4 Update
MacRumors has been receiving a growing number of complaints from customers who are unable to log into iMessage and FaceTime after updating to OS X 10.11.4, which was released to the public on Monday. There are threads covering the issue on the MacRumors forums and the Apple Support Communities, along with user complaints on various social media networks.
The majority of the complaints are coming from users who did a fresh install of OS X, requiring them to log into the FaceTime and iMessage services. When attempting to sign in, an error pops up or nothing happens after entering an Apple ID and password, as seen in the video below. Customers who have recently purchased a new Mac also appear to be affected, and while most customers with login problems seem to be running OS X 10.11.4, there are also reports from those using earlier versions of OS X.
Apple support has been advising users to try logging out of iCloud and disabling two-factor authentication, but these fixes have not worked for most users. Apple's system status page is not listing any outages, but it appears there may be a problem with the iMessage and FaceTime activation servers. One
customer who purchased a new Mac was told that Apple's engineering team is aware of the issue and is working on a fix.
Yesterday I bought a new 15-inch macbook pro from the Apple store. Out of the box, 10.11.1, computer would not sign in to my iCloud account with my Apple ID. So I skipped this part of the initial setup. Managed to sign in to iCloud in system preferences, and managed to see my Notes, Reminders, Safari bookmarks. But I have the same problem: I cannot sign in to Messages or FaceTime.
Today, after a couple of hours talking to Apple on the phone last night, I returned to the store to see if there was a fix, or whether the problem was specific to that machine. For an unrelated reason, I wanted to switch models: from the 15-inch to the 13-inch.
So I got a new 13-inch macbook pro this morning and decided to set it up in store. Same issue. I had a lengthy chat with one of the Apple Geniuses who could not figure this out. He did his best, but he could only give vague answers to my questions. He said it seems like an Apple server issue that "engineering" is aware of and are hoping to fix.
Affected customers have been unable to log in since first upgrading to OS X 10.11.4, and so far, there is no reliable fix available to solve the problem. Not all customers who did a clean install of OS X 10.11.4 or who purchased a new Mac are affected, and it is not clear if there is a pattern between users who are experiencing problems.
Popular Stories
Following nearly two years of rumors about a fourth-generation iPhone SE, The Information today reported that Apple suppliers are finally planning to begin ramping up mass production of the device in October of this year. If accurate, that timeframe would mean that the next iPhone SE would not be announced alongside the iPhone 16 series in September, as expected. Instead, the report...
Key details about the overall specifications of the iPhone 17 lineup have been shared by the leaker known as "Ice Universe," clarifying several important aspects of next year's devices. Reports in recent months have converged in agreement that Apple will discontinue the "Plus" iPhone model in 2025 while introducing an all-new iPhone 17 "Slim" model as an even more high-end option sitting...
Apple supply chain analyst Ming-Chi Kuo today shared alleged specifications for a new ultra-thin iPhone 17 model rumored to launch next year. Kuo expects the device to be equipped with a 6.6-inch display with a current-size Dynamic Island, a standard A19 chip rather than an A19 Pro chip, a single rear camera, and an Apple-designed 5G chip. He also expects the device to have a...
Apple typically releases its new iPhone series around mid-September, which means we are about two months out from the launch of the iPhone 16. Like the iPhone 15 series, this year's lineup is expected to stick with four models – iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max – although there are plenty of design differences and new features to take into account. To bring ...
Apple’s iCloud Private Relay service is down for some users, according to Apple’s System Status page. Apple says that the iCloud Private Relay service may be slow or unavailable. The outage started at 2:34 p.m. Eastern Time, but it does not appear to be affecting all iCloud users. Some impacted users are unable to browse the web without turning iCloud Private Relay off, while others are...
Apple is planning to release at least one iPhone 17 model next year with mechanical aperture, according to a report published today by The Information. The mechanical system would allow users to adjust the size of the iPhone 17's aperture, which refers to the opening of the camera lens through which light enters. All existing iPhone camera lenses have fixed apertures, but some Android...
