Apple's Beats brand in April unveiled the Powerbeats Pro, a redesigned wire-free version of its popular fitness-oriented Powerbeats earbuds.
Some Mac Users Unable to Log Into iMessage and FaceTime Following OS X 10.11.4 Update
MacRumors has been receiving a growing number of complaints from customers who are unable to log into iMessage and FaceTime after updating to OS X 10.11.4, which was released to the public on Monday. There are threads covering the issue on the MacRumors forums and the Apple Support Communities, along with user complaints on various social media networks.
The majority of the complaints are coming from users who did a fresh install of OS X, requiring them to log into the FaceTime and iMessage services. When attempting to sign in, an error pops up or nothing happens after entering an Apple ID and password, as seen in the video below. Customers who have recently purchased a new Mac also appear to be affected, and while most customers with login problems seem to be running OS X 10.11.4, there are also reports from those using earlier versions of OS X.
The majority of the complaints are coming from users who did a fresh install of OS X, requiring them to log into the FaceTime and iMessage services. When attempting to sign in, an error pops up or nothing happens after entering an Apple ID and password, as seen in the video below. Customers who have recently purchased a new Mac also appear to be affected, and while most customers with login problems seem to be running OS X 10.11.4, there are also reports from those using earlier versions of OS X.
@AppleSupport upgraded to 10.11.4, now imessage wont sign in. pic.twitter.com/UP97cYsmOy
— Ase Deliri (@AseDeliri) March 23, 2016
Yesterday I bought a new 15-inch macbook pro from the Apple store. Out of the box, 10.11.1, computer would not sign in to my iCloud account with my Apple ID. So I skipped this part of the initial setup. Managed to sign in to iCloud in system preferences, and managed to see my Notes, Reminders, Safari bookmarks. But I have the same problem: I cannot sign in to Messages or FaceTime.Affected customers have been unable to log in since first upgrading to OS X 10.11.4, and so far, there is no reliable fix available to solve the problem. Not all customers who did a clean install of OS X 10.11.4 or who purchased a new Mac are affected, and it is not clear if there is a pattern between users who are experiencing problems.
Today, after a couple of hours talking to Apple on the phone last night, I returned to the store to see if there was a fix, or whether the problem was specific to that machine. For an unrelated reason, I wanted to switch models: from the 15-inch to the 13-inch.
So I got a new 13-inch macbook pro this morning and decided to set it up in store. Same issue. I had a lengthy chat with one of the Apple Geniuses who could not figure this out. He did his best, but he could only give vague answers to my questions. He said it seems like an Apple server issue that "engineering" is aware of and are hoping to fix.
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44 months ago
As per usual, the quality assurance team has done an outstanding job again.
They'll post issues there after my local newspaper covered a big outage if anything.
Glassed Silver:mac
Apple's system status page is not listing any outages [...]
Why even look at that page?They'll post issues there after my local newspaper covered a big outage if anything.
Glassed Silver:mac
44 months ago
I feel like Apple has lost its edge. Sure MacBooks are pretty, but the recent HP business class looks good too.
Apple no longer "just works". Release stuff when it's ready, not like this. Yes, technology Is more complicated now vs Snow Leopard. Go back to the drawing board and be great again.
Apple no longer "just works". Release stuff when it's ready, not like this. Yes, technology Is more complicated now vs Snow Leopard. Go back to the drawing board and be great again.
44 months ago
Don't see the problem. This is perfectly normal with Apple services. Marketing said deliver, worker bees pushed the ship button. It's innovative, its, new, it just may not work right. But they'll fix it. Probably, to make some people happy, we'll see another 8 betas since people seem to think that solves all problems.
44 months ago
Glad to see MacRumors finally covering what appears to be a growing story.
I hope Apple can get this fixed asap. This doesn't look good after the big event.
I hope Apple can get this fixed asap. This doesn't look good after the big event.
44 months ago
this is why i NEVER update any apple devices when it gets pushed. Apple's QA team is a joke.
44 months ago
The list of issues that I'm having with Apple products is growing. This isn't a good sign.
43 months ago
Their geniuses are getting dumber. Their pro products are getting dumber. Their CEO is getting dumber... and so on and so forth. Apple is doomed for real!!!
44 months ago
Can someone explain how you're supposed to get a resolution when your issue is elevated to "engineering"? I have an issue open from December that I was told I would be contacted about within a week. Never happened. The senior advisor that "owns" the case number doesn't reply to my emails. Speaking to others just say that only she can do anything about it.
It's my only negative experience with Apple Support, but it's pretty bad and really disappointing.
It's my only negative experience with Apple Support, but it's pretty bad and really disappointing.
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