Apple Launches USB-C Charge Cable Replacement Program for Retina MacBook

Apple today launched a worldwide replacement program for the USB-C charge cables that were shipped with the 12-inch Retina MacBook through June of 2015, as these cables can fail "due to a design issue."

According to Apple, affected cables may cause the MacBook to not charge or to charge intermittently when it is connected to a power adapter. Cables with the issue can be identified by their labeling, which reads "Designed by Apple in California. Assembled in China." Redesigned cables have the same text, but also include a serial number.

appleusbccablereplacementprogram
Apple is providing new, redesigned USB-C charge cables to MacBook owners with faulty cables at no cost. In addition to cables that shipped with the MacBook, the replacement program also includes faulty cables that were sold as standalone accessories.

Customers who supplied a valid mailing address when registering their product or purchasing it through the Apple Online Store will receive their new cables automatically, while other eligible MacBook owners can contact Apple Support, find an Apple Authorized Service Provider, or visit an Apple retail store to get their cables replaced. Affected USB-C charge cables can be replaced under this program until June 8, 2018.

The Retina MacBook first went on sale in April of 2015, so the problematic cables were sold for approximately two months before a redesigned version was released.

Top Rated Comments

ob81 Avatar
82 months ago
One cable. One cable with one port. Easiest laptop ever made, and they messed it up.
Score: 28 Votes (Like | Disagree)
Supacon Avatar
82 months ago
An Apple cable failing due to a design flaw? Incroyable!
Score: 18 Votes (Like | Disagree)
Cougarcat Avatar
82 months ago
And they took care of it, as expected.
I wish they'd take care of my fragile-as-angle-hair-pasta MagSafe cable and Lightning cables.
Score: 14 Votes (Like | Disagree)
Thunderbird Avatar
82 months ago
An Apple cable failing due to a design flaw? Incroyable!
Not a design flaw...you're just charging it wrong.
Score: 13 Votes (Like | Disagree)
BillyMatt87 Avatar
82 months ago
As long as this doesn't use the superior MagSafe connector, I will never consider buying a 12" MacBook.
Score: 13 Votes (Like | Disagree)
Kaibelf Avatar
82 months ago
An Apple cable failing due to a design flaw? Incroyable!
And they took care of it, as expected.
Score: 12 Votes (Like | Disagree)

Popular Stories

iPhone 14 Pro Purple Front and Back MacRumors Exclusive

iPhone 14 Pro Renders Highlight Multiple Design Changes

Wednesday May 25, 2022 8:56 am PDT by
Leaker Jon Prosser today shared ostensibly accurate renders of the iPhone 14 Pro, providing the most accurate look yet at what the device could look like when it launches later this year. In the latest video on YouTube channel Front Page Tech, Prosser revealed renders of the iPhone 14 Pro made by Apple concept graphic designer Ian Zelbo, highlighting a range of specific design changes...
iPad Pro USB C Feature Coral

Deals: Apple's iPad Pro Reaches Up to $449 Off in Amazon's Latest Sales

Wednesday May 25, 2022 10:09 am PDT by
Amazon is marking down a wide variety of 11-inch and 12.9-inch iPad Pro models this week, with prices starting as low as $749.00 for the 11-inch tablet. You'll find the full list of sales below, all of which can be found on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep...
apple account card

Wallet App Now Supports Apple Account Cards on iOS 15.5

Wednesday May 25, 2022 5:01 pm PDT by
Apple appears to have recently updated the Wallet app to allow users to add an Apple Account Card, which displays the Apple credit balance associated with an Apple ID. If you receive an App Store or Apple Store gift card, for example, it is added to an Apple Account that was previously visible in the App Store and Apple Store apps. As of today, the Apple Account balance can also be added to...
iphone 13 pro max display bleen

iPhone 14 Max Reportedly Weeks Behind Schedule [Updated]

Thursday May 26, 2022 7:25 am PDT by
The iPhone 14 Max is currently behind schedule by around three weeks, according to Haitong International Securities analyst Jeff Pu. Yesterday, Nikkei Asia reported that at least one iPhone 14 model was three weeks behind schedule due to the impact of lockdowns on Apple's supply chains in China, but it was not clear which iPhone 14 model this related to. Now, Pu has clarified that the model...
iPhone 13 Always On Feature

iPhone 14 Pro Screen Refresh Rate Upgrade Could Allow for Always-On Display

Tuesday May 24, 2022 7:23 am PDT by
Last year's iPhone 13 Pro models were the first of Apple's smartphones to come with 120Hz ProMotion displays, and while the two iPhone 14 Pro models will continue to feature the technology, their screens could well boast expanded refresh rate variability this time round. To bring ProMotion displays to the ‌iPhone 13 Pro models‌, Apple adopted LTPO panel technology with variable refresh...
Apple Tap to Pay iPhone

Apple Stores Rolling Out iPhone-to-iPhone Contactless Payments Starting Today

Wednesday May 25, 2022 6:54 am PDT by
Apple in February unveiled a new "Tap to Pay on iPhone" feature that will allow compatible iPhones to accept payments via Apple Pay, contactless credit and debit cards, and other digital wallets, with no additional hardware required. Apple began testing the feature at its Apple Park Visitor Center earlier this month, and now Bloomberg's Mark Gurman has tweeted that the feature will begin...
apple tv 4k design green

Apple Releases tvOS 15.5.1 for Apple TV HD and Apple TV 4K

Wednesday May 25, 2022 9:42 am PDT by
Apple today released tvOS 15.5.1, a minor update to the tvOS operating system that first launched in September 2021. tvOS 15.5.1 comes about 10 days after the launch of tvOS 15.5. tvOS 15.5.1 can be downloaded over the air on the Apple TV through the Settings app by going to System > Software Update. ‌‌‌‌‌‌Apple TV‌‌‌‌‌‌ owners who have automatic software updates...