Apple Launches USB-C Charge Cable Replacement Program for Retina MacBook

Friday February 12, 2016 2:29 pm PST by Juli Clover

Apple today launched a worldwide replacement program for the USB-C charge cables that were shipped with the 12-inch Retina MacBook through June of 2015, as these cables can fail "due to a design issue."

According to Apple, affected cables may cause the MacBook to not charge or to charge intermittently when it is connected to a power adapter. Cables with the issue can be identified by their labeling, which reads "Designed by Apple in California. Assembled in China." Redesigned cables have the same text, but also include a serial number.

Apple is providing new, redesigned USB-C charge cables to MacBook owners with faulty cables at no cost. In addition to cables that shipped with the MacBook, the replacement program also includes faulty cables that were sold as standalone accessories.

Customers who supplied a valid mailing address when registering their product or purchasing it through the Apple Online Store will receive their new cables automatically, while other eligible MacBook owners can contact Apple Support, find an Apple Authorized Service Provider, or visit an Apple retail store to get their cables replaced. Affected USB-C charge cables can be replaced under this program until June 8, 2018.

The Retina MacBook first went on sale in April of 2015, so the problematic cables were sold for approximately two months before a redesigned version was released.

Top Rated Comments

ob81

67 months ago

One cable. One cable with one port. Easiest laptop ever made, and they messed it up.

Score: 28 Votes (Like | Disagree)

Supacon

67 months ago

An Apple cable failing due to a design flaw? Incroyable!

Score: 18 Votes (Like | Disagree)

Cougarcat

67 months ago

And they took care of it, as expected.

I wish they'd take care of my fragile-as-angle-hair-pasta MagSafe cable and Lightning cables.

Score: 14 Votes (Like | Disagree)

Thunderbird

67 months ago

An Apple cable failing due to a design flaw? Incroyable!

Not a design flaw...you're just charging it wrong.

Score: 13 Votes (Like | Disagree)

BillyMatt87

67 months ago

As long as this doesn't use the superior MagSafe connector, I will never consider buying a 12" MacBook.

Score: 13 Votes (Like | Disagree)

Kaibelf

67 months ago

An Apple cable failing due to a design flaw? Incroyable!

And they took care of it, as expected.

Score: 12 Votes (Like | Disagree)

Read All Comments

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