Apple today introduced a new Twitter account dedicated to assisting Apple Music users with questions and inquiries and who may not be finding the answers they need in the troubleshooting section of the company's main website (via 9to5Mac). According to the account's bio, users can expect to get support for their Apple Music-related inquiries between 6AM and 8PM PDT on every day of the week, including weekends.

apple music twitter

Apple has expanded its reach on Twitter over the past few weeks in a number of ways, including another facet of the new Apple Music streaming service with a Twitter account solely aimed at songs and shows currently airing on Beats 1. In September, the company also debuted an account aimed at the popular space of iOS gaming, with an angle to let App Store editors interact more freely with game developers amid the company's "broader push into gaming."

Top Rated Comments

tigres Avatar
124 months ago
So will they fix my messed up database that is hosed by Apple Music/match/and my own tags and artwork that was overwritten by Apples mess.
Score: 6 Votes (Like | Disagree)
mistafro Avatar
124 months ago
beat 1 is the worst product apple has made in years and I'm a total fan boy
How can a radio station be their worst product? As radio goes its of pretty high quality.
Score: 5 Votes (Like | Disagree)
BillyMatt87 Avatar
124 months ago
The fact that they're doing this means there's something terribly wrong with the app/service.

A fact that is often glossed over but still a big reason as to why this app sucks is the number of features removed such as Shake-to-Shuffle (which was always optional) and a landscape mode. Removing useful app features is very un-Apple and I would like to know their reasoning behind it.

The app is also clunky, buggy and even more poorly optimized for the iPad display than it was in iOS 7/8. Man, the iPad has barely been shown any love UI-wise since iOS 7.

The best music app was in iOS 6 and while the music app in iOS 7-8.3 had a lot of terrible UI decisions made, at least it kept the core functionalities and features (for the most part) intact.

Apple, all I want is a simple iPod app on par with iOS 6 to efficiently play my locally stored music without this extra streaming and radio crap. At the very least spin off the streaming service into its own (optional) app so that my personal music collection doesn't get sidelined by a service which I (and many, many others) do not care or plan to use.

Remember when the iPhone was touted as a "widescreen iPod with touch controls"? WTF happened?
Score: 4 Votes (Like | Disagree)
MacConvert07 Avatar
124 months ago
That's bizarre. Is there a precedent for companies to offer tech support through Twitter? I guess it seems like a good idea, but strikes me as weird. What happened the good ole knowledge base and support sites of yesteryear?
Score: 4 Votes (Like | Disagree)
John.B Avatar
124 months ago
An entire series of Apple Music how-to videos, now a dedicated Twitter help account? Really?!?

Here's a novel thought, why not overhaul that sucktacular UI instead?

SMH
Score: 3 Votes (Like | Disagree)
Rogifan Avatar
124 months ago
Every modern consumer facing company does this.
I wonder why it took them this long to set one up? I really get the feeling Apple Music paid subscriptions are not what Apple had hoped.
Score: 2 Votes (Like | Disagree)

Popular Stories

AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
CarPlay Hero

Apple Releases Wireless CarPlay Fix

Wednesday April 16, 2025 11:28 am PDT by
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed. Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles." If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
top stories 2025 04 19

Top Stories: iPhone 17 Pro Rumors, CarPlay Bug Fix, and More

Saturday April 19, 2025 6:00 am PDT by
This week saw rumor updates on the iPhone 17 Pro and next-generation Vision Pro, while a minor iOS 18.4.1 update delivered not just security fixes but also a fix for some CarPlay issues. We also looked ahead at what else is in Apple's pipeline for the rest of 2025 and even the 20th-anniversary iPhone coming in 2027, so read on below for all the details on these stories and more! iPhone 17 ...
iOS 18

iOS 18.5 Includes Only a Few Changes So Far

Monday April 21, 2025 11:00 am PDT by
Apple seeded the third beta of iOS 18.5 to developers today, and so far the software update includes only a few minor changes. The changes are in the Mail and Settings apps. In the Mail app, you can now easily turn off contact photos directly within the app, by tapping on the circle with three dots in the top-right corner. In the Settings app, AppleCare+ coverage information is more...