Apple Introduces New Dedicated Twitter Account for 'Apple Music Help'

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Apple today introduced a new Twitter account dedicated to assisting Apple Music users with questions and inquiries and who may not be finding the answers they need in the troubleshooting section of the company's main website (via 9to5Mac). According to the account's bio, users can expect to get support for their Apple Music-related inquiries between 6AM and 8PM PDT on every day of the week, including weekends.

apple music twitter

Apple has expanded its reach on Twitter over the past few weeks in a number of ways, including another facet of the new Apple Music streaming service with a Twitter account solely aimed at songs and shows currently airing on Beats 1. In September, the company also debuted an account aimed at the popular space of iOS gaming, with an angle to let App Store editors interact more freely with game developers amid the company's "broader push into gaming."

Top Rated Comments

(View all)
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66 months ago
So will they fix my messed up database that is hosed by Apple Music/match/and my own tags and artwork that was overwritten by Apples mess.
Score: 6 Votes (Like | Disagree)
Avatar
66 months ago

beat 1 is the worst product apple has made in years and I'm a total fan boy

How can a radio station be their worst product? As radio goes its of pretty high quality.
Score: 5 Votes (Like | Disagree)
Avatar
66 months ago
The fact that they're doing this means there's something terribly wrong with the app/service.

A fact that is often glossed over but still a big reason as to why this app sucks is the number of features removed such as Shake-to-Shuffle (which was always optional) and a landscape mode. Removing useful app features is very un-Apple and I would like to know their reasoning behind it.

The app is also clunky, buggy and even more poorly optimized for the iPad display than it was in iOS 7/8. Man, the iPad has barely been shown any love UI-wise since iOS 7.

The best music app was in iOS 6 and while the music app in iOS 7-8.3 had a lot of terrible UI decisions made, at least it kept the core functionalities and features (for the most part) intact.

Apple, all I want is a simple iPod app on par with iOS 6 to efficiently play my locally stored music without this extra streaming and radio crap. At the very least spin off the streaming service into its own (optional) app so that my personal music collection doesn't get sidelined by a service which I (and many, many others) do not care or plan to use.

Remember when the iPhone was touted as a "widescreen iPod with touch controls"? WTF happened?
Score: 4 Votes (Like | Disagree)
Avatar
66 months ago
That's bizarre. Is there a precedent for companies to offer tech support through Twitter? I guess it seems like a good idea, but strikes me as weird. What happened the good ole knowledge base and support sites of yesteryear?
Score: 4 Votes (Like | Disagree)
Avatar
66 months ago
An entire series of Apple Music how-to videos, now a dedicated Twitter help account? Really?!?

Here's a novel thought, why not overhaul that sucktacular UI instead?

SMH
Score: 3 Votes (Like | Disagree)
Avatar
66 months ago

Every modern consumer facing company does this.

I wonder why it took them this long to set one up? I really get the feeling Apple Music paid subscriptions are not what Apple had hoped.
Score: 2 Votes (Like | Disagree)

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