Apple has updated its Support website, adding the option for users to schedule Genius Bar appointments at their local Apple retail stores within the Support site. Previously, users had to navigate to their local Apple Store's page to make appointments.

applesupport
The new option, first spotted by 9to5Mac, is presented after a user defines what kind of problem they're having with a particular product. Users are then prompted to enter their location and are given a choice of what Apple Store they'd like to visit. However, the option isn't available for all issues. For example, users having battery issues with an iPad can make a Genius Bar reservation while users looking for help manually syncing their iPad to iTunes cannot.

In the last year, Apple has been overhauling its online support infrastructure, revamping its AppleCare website and chat interface. This is the latest move in the company's efforts to streamline its support and make it as simple as possible for customers to seek solutions for potential problems.

Top Rated Comments

MH01 Avatar
90 months ago
They are. Every new Apple store that opens, adds a genius bar.

they do not open that many new stores!

The growth of new fans is far greater than the stores opening ;)
Score: 3 Votes (Like | Disagree)
charlituna Avatar
90 months ago
Nice improvement .

Though it's getting harder and harder to book an appointment, the places go very fast. Apple having grown might want to have a look at putting in place more genius bars to cope with the demand.

Putting in more genius bars sounds easy but it's not. They can't nod and have a space, staff etc.

pushing the schedule option to only certain issues is actually a good thing. Many issues don't really need a Genius Bar they can be solved via chat or simply following a set of instructions at home. And they can filter out appointments for things like "I forgot my yahoo password" which isn't a GB issue
Score: 2 Votes (Like | Disagree)
bushido Avatar
90 months ago
Initially i always assumed its great to have crowded Apple Stores but I've had to go there 3 times last month because of an rMBP issue and they barely ever had any appointments free and the hotline was always on hold for 8+ people.

Makes you kinda wonder if apple products are really that great if so many people have issues with them ;) not hating or anything, just something i find interesting. i suppose on the other hand you dont see it with other computer brands so obvious because they dont have their own dedicated stores.
Score: 2 Votes (Like | Disagree)
MH01 Avatar
90 months ago
Nice improvement .

Though it's getting harder and harder to book an appointment, the places go very fast. Apple having grown might want to have a look at putting in place more genius bars to cope with the demand.
Score: 2 Votes (Like | Disagree)
SimonTheSoundMa Avatar
90 months ago
I've been watching two Apple Stores by me like a hawk for a Genius Bar appointment, been fully booked for 4 weeks. I managed to get one slot a week ago to go next week, only been watching for 3 weeks. Can't do a Quick Drop any more.

rMBP with a dead fan.

Customer service is so terrible these days.

----------

Aside from adding stores, I think they are expanding existing ones. My local store closed temporarily, then reopened twice as big.
One by me (Bullring, Birmingham) has got stupid. The Genius Bar has moved outside of the shop, two Genius staff now stand behind a temporary barrier giving iOS support.

It appears many appointments are taken up with iOS problems, dropped phone or people that have no idea how to do menial things.
Score: 1 Votes (Like | Disagree)
ricci Avatar
90 months ago
This would be nice if there was an Apple Store near me. I'm in an area (Space Coast/Brevard County, Florida) that would likely have an Apple Store, but I have to drive an hour to Orlando to get to a store. This area has expected an Apple Store for over 7 years now.

I just do my own repairs now (unless it's still under warranty).



Buy more Apple stuff!!! Tell your friends and neighbors BUY MORE APPLE!!!!
" buy, and they will come " Amen!!!
Score: 1 Votes (Like | Disagree)

Top Stories

apple california streaming event

Apple Event Announced: 'California Streaming' on September 14 With iPhone 13, Apple Watch Series 7 Expected

Tuesday September 7, 2021 9:03 am PDT by
Apple today announced that it will be holding a special event on Tuesday, September 14 at 10:00 a.m. The event will take place at the Steve Jobs Theater on the Apple Park campus in Cupertino, California. As with WWDC and last year's fall events, this new event will be held digitally with no members of the media invited to attend in person. Apple will likely provide pre-taped segments for...
Apple Prefer Lightning Over USB C Feature

iPhone Sticking With Lightning Port Over USB-C for 'Foreseeable Future'

Tuesday March 2, 2021 9:32 am PST by
Apple will retain the Lightning connector on the iPhone for the "foreseeable future," with no intention of switching to USB-C, according to reliable analyst Ming-Chi Kuo. In spite of much of the industry moving toward USB-C, Apple will not be using it to replace the Lightning connector on the iPhone 13, or indeed on any iPhone model for the time being. In a note seen by MacRumors yesterday,...
iphone 12 colors 2021

iPhone 12 Colors: Deciding on The Right Color

Thursday November 5, 2020 8:35 am PST by
The iPhone 12 and iPhone 12 Pro arrived in October 2020 in a range of color options, with entirely new hues available on both devices, as well as some popular classics. The 12 and 12 Pro have different color choices, so if you have your heart set on a particular shade, you might not be able to get your preferred model in that color. iPhone 12 mini and iPhone 12 The iPhone 12 mini and iPhone...
it home ecommerce app iphone 13

iPhone 13 to Launch on September 17, AirPods 3 on September 30, Claims Report

Wednesday August 25, 2021 2:42 am PDT by
Apple may be planning to launch the iPhone 13 on Friday, September 17 and third-generation AirPods on Thursday, September 30, according to an image of an e-commerce app discovered by Chinese language site IT Home. The screenshot, originally posted by Weibo account @PandaIsBald, suggests all four iPhone 13 models will go on sale on September 17, followed by the AirPods 3 on September 30....
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
original iphone

Phil Schiller Says iPhone Was 'Earth-Shattering' Ten Years Ago and Remains 'Unmatched' Today

Monday January 9, 2017 7:15 am PST by
To commemorate the tenth anniversary of the iPhone, Apple marketing chief Phil Schiller sat down with tech journalist Steven Levy for a wide-ranging interview about the smartphone's past, present, and future. The report first reflects upon the iPhone's lack of support for third-party apps in its first year. The argument inside Apple was split between whether the iPhone should be a closed...
studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
maroon5memories

Apple Collaborates With Maroon 5 to Add 'Memories' Song to Photos App

Wednesday September 25, 2019 12:02 pm PDT by
Apple has teamed up with Maroon 5 to add the group's new song "Memories" to the Memories feature in the Photos app, allowing it to be used for photo slide show creations, reports Billboard. "Memories" will be available as a soundtrack option for a limited time and it is available to iPhone and iPad users running the latest iOS 13 and iPadOS software. Memories in the Photos app are created ...
ulysses Blog Publishing

Ulysses 22 Brings New Blogging Options and Visual Customizations

Monday March 22, 2021 5:24 am PDT by
Popular writing app Ulysses today received its 22nd major release, introducing new publishing features and additional options for users to customize the visual appearance of their writing environment. As well as providing a focused writing environment, Ulysses offers ways to publish texts from within the app to various blogging platforms. Version 22 adds the ability to publish to Micro.blog, ...
affinity designer contour tool

Serif Updates Affinity Photo, Designer, and Publisher With New Tools and Functions

Thursday February 4, 2021 1:58 am PST by
Serif today announced across-the-board updates for its popular suite of Affinity creative apps, including Affinity Photo, Affinity Designer, and the Apple award-winning Affinity Publisher for Mac, all of which were among the first professional creative suites to be optimized for Apple's new M1 chip. "After another year which saw record numbers of people switching to Affinity, it's exciting to...