Apple has updated its Support website, adding the option for users to schedule Genius Bar appointments at their local Apple retail stores within the Support site. Previously, users had to navigate to their local Apple Store's page to make appointments.
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The new option, first spotted by 9to5Mac, is presented after a user defines what kind of problem they're having with a particular product. Users are then prompted to enter their location and are given a choice of what Apple Store they'd like to visit. However, the option isn't available for all issues. For example, users having battery issues with an iPad can make a Genius Bar reservation while users looking for help manually syncing their iPad to iTunes cannot.
In the last year, Apple has been overhauling its online support infrastructure, revamping its AppleCare website and chat interface. This is the latest move in the company's efforts to streamline its support and make it as simple as possible for customers to seek solutions for potential problems.
Top Rated Comments
they do not open that many new stores!
The growth of new fans is far greater than the stores opening ;)
Putting in more genius bars sounds easy but it's not. They can't nod and have a space, staff etc.
pushing the schedule option to only certain issues is actually a good thing. Many issues don't really need a Genius Bar they can be solved via chat or simply following a set of instructions at home. And they can filter out appointments for things like "I forgot my yahoo password" which isn't a GB issue
Makes you kinda wonder if apple products are really that great if so many people have issues with them ;) not hating or anything, just something i find interesting. i suppose on the other hand you dont see it with other computer brands so obvious because they dont have their own dedicated stores.
Though it's getting harder and harder to book an appointment, the places go very fast. Apple having grown might want to have a look at putting in place more genius bars to cope with the demand.
rMBP with a dead fan.
Customer service is so terrible these days.
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One by me (Bullring, Birmingham) has got stupid. The Genius Bar has moved outside of the shop, two Genius staff now stand behind a temporary barrier giving iOS support.
It appears many appointments are taken up with iOS problems, dropped phone or people that have no idea how to do menial things.
Buy more Apple stuff!!! Tell your friends and neighbors BUY MORE APPLE!!!!
" buy, and they will come " Amen!!!