Apple has updated its Support website, adding the option for users to schedule Genius Bar appointments at their local Apple retail stores within the Support site. Previously, users had to navigate to their local Apple Store's page to make appointments.

applesupport
The new option, first spotted by 9to5Mac, is presented after a user defines what kind of problem they're having with a particular product. Users are then prompted to enter their location and are given a choice of what Apple Store they'd like to visit. However, the option isn't available for all issues. For example, users having battery issues with an iPad can make a Genius Bar reservation while users looking for help manually syncing their iPad to iTunes cannot.

In the last year, Apple has been overhauling its online support infrastructure, revamping its AppleCare website and chat interface. This is the latest move in the company's efforts to streamline its support and make it as simple as possible for customers to seek solutions for potential problems.

Top Rated Comments

MH01 Avatar
85 months ago
They are. Every new Apple store that opens, adds a genius bar.

they do not open that many new stores!

The growth of new fans is far greater than the stores opening ;)
Score: 3 Votes (Like | Disagree)
charlituna Avatar
85 months ago
Nice improvement .

Though it's getting harder and harder to book an appointment, the places go very fast. Apple having grown might want to have a look at putting in place more genius bars to cope with the demand.

Putting in more genius bars sounds easy but it's not. They can't nod and have a space, staff etc.

pushing the schedule option to only certain issues is actually a good thing. Many issues don't really need a Genius Bar they can be solved via chat or simply following a set of instructions at home. And they can filter out appointments for things like "I forgot my yahoo password" which isn't a GB issue
Score: 2 Votes (Like | Disagree)
bushido Avatar
85 months ago
Initially i always assumed its great to have crowded Apple Stores but I've had to go there 3 times last month because of an rMBP issue and they barely ever had any appointments free and the hotline was always on hold for 8+ people.

Makes you kinda wonder if apple products are really that great if so many people have issues with them ;) not hating or anything, just something i find interesting. i suppose on the other hand you dont see it with other computer brands so obvious because they dont have their own dedicated stores.
Score: 2 Votes (Like | Disagree)
MH01 Avatar
85 months ago
Nice improvement .

Though it's getting harder and harder to book an appointment, the places go very fast. Apple having grown might want to have a look at putting in place more genius bars to cope with the demand.
Score: 2 Votes (Like | Disagree)
SimonTheSoundMa Avatar
85 months ago
I've been watching two Apple Stores by me like a hawk for a Genius Bar appointment, been fully booked for 4 weeks. I managed to get one slot a week ago to go next week, only been watching for 3 weeks. Can't do a Quick Drop any more.

rMBP with a dead fan.

Customer service is so terrible these days.

----------

Aside from adding stores, I think they are expanding existing ones. My local store closed temporarily, then reopened twice as big.
One by me (Bullring, Birmingham) has got stupid. The Genius Bar has moved outside of the shop, two Genius staff now stand behind a temporary barrier giving iOS support.

It appears many appointments are taken up with iOS problems, dropped phone or people that have no idea how to do menial things.
Score: 1 Votes (Like | Disagree)
ricci Avatar
85 months ago
This would be nice if there was an Apple Store near me. I'm in an area (Space Coast/Brevard County, Florida) that would likely have an Apple Store, but I have to drive an hour to Orlando to get to a store. This area has expected an Apple Store for over 7 years now.

I just do my own repairs now (unless it's still under warranty).



Buy more Apple stuff!!! Tell your friends and neighbors BUY MORE APPLE!!!!
" buy, and they will come " Amen!!!
Score: 1 Votes (Like | Disagree)

Top Stories

apple music change forever

Apple Music Teaser: 'Get Ready – Music is About to Change Forever'

Sunday May 16, 2021 2:39 pm PDT by
The Browse tab in the Music app across Apple's platforms has started displaying a prominent teaser hinting at an upcoming major announcement for Apple Music. Under the heading "Coming soon," the headline says "Get ready – music is about to change forever." An accompanying "Tune-In Video" simply shows an animated Apple Music logo. Rumors have indicated that Apple is preparing to launch a...
m1 ipad pro early customer

M1 iPad Pro Arrives Early for Lucky Customer

Saturday May 15, 2021 11:57 pm PDT by
Days ahead of their expected launch and seemingly before official review embargoes lift, one lucky customer has already gotten their hands on the brand new 12.9-inch M1 iPad Pro. Reddit User PeterDragon50 Posted on Reddit, u/PeterDragon50 has already received their 12.9-inch iPad Pro through retailer Nebraska Furniture Mart. The Reddit user says they placed their order when pre-orders...
2021 mbp hdmi slot 3d

2021 MacBook Pro Leaks Confirm Returning MagSafe and Ports

Friday May 14, 2021 3:06 am PDT by
Apple's upcoming MacBook Pro models are expected to feature a number of major changes such as larger display options and powerful new Apple silicon chips. Among the more surprising updates to this year's MacBook Pro models is the return of three ports that have been missing from the machines for over five years. Expected to come in 14- and 16-inch sizes, the 2021 MacBook Pro models are...
Twitter Feature

Twitter's 'Blue' Subscription Service May Cost $2.99, Will Offer Undo Tweet Option

Saturday May 15, 2021 11:08 am PDT by
Twitter has been working on some kind of subscription service since last summer, and Jane Manchun Wong, who often digs into new features coming in apps, has shared details on just what Twitter is exploring. Twitter's subscription service could be called Twitter Blue, and at the current time, it's priced at $2.99 per month. There will be a "Collections" section that allows users to save and...
AirPods Lineup Not Lossless Feature

AirPods, AirPods Max and AirPods Pro Don't Support Apple Music Lossless Audio

Monday May 17, 2021 10:44 am PDT by
Apple today announced that starting in June, Apple Music songs will be available to stream in Lossless and Hi-Resolution Lossless formats, but lossless audio won't be supported on the AirPods, AirPods Max, or AirPods Pro. Apple's Lossless Audio is encoded as Apple Lossless Audio Codec files, with lossless quality ranging from 16-bit 44.1 kHz playback to 24-bit 48 kHz playback and Hi-Res...
Top Stories 60 Feature

Top Stories: M1 iMac Benchmarks, iPhone Battery Life Tips, Colorful MacBook Air?

Saturday May 15, 2021 6:00 am PDT by
Anticipation is building for the new iMac and iPad Pro models, which have started shipping out ahead of a launch around May 21. Benchmarks for the new machines are starting to come in, and the M1 chips inside of them are registering at around the same figures seen with other M1-based Macs, making for significant upgrades over previous-generation models. This week also saw some rumors about...
apple music spatial audio

Apple Music Launching Spatial Audio With Dolby Atmos and Lossless Audio in June at No Extra Cost

Monday May 17, 2021 6:06 am PDT by
Apple today announced that Apple Music will be gaining support for Spatial Audio with Dolby Atmos at no additional cost starting in June. At launch, Apple Music subscribers will have access to thousands of songs in Spatial Audio from artists like J Balvin, Gustavo Dudamel, Ariana Grande, Maroon 5, Kacey Musgraves, The Weeknd, and many others. Apple says this feature will provide a...
General Music and AirPod 3 Feature

Rumor: Apple to Announce Third-Generation AirPods and HiFi Apple Music Tier on May 18

Thursday May 13, 2021 10:32 pm PDT by
A new rumor suggests that Apple will announce the third-generation AirPods and the recently rumored HiFi, or high-fidelity Apple Music tier, on Tuesday, May 18, via a press release on its website. The new rumor comes from Apple YouTuber Luke Miani who shared the alleged exclusive news with the AppleTrack website. According to the YouTuber, Apple plans to release the next-generation AirPods...
apple music logo

Apple Music Teaser References 'Hi-Res Lossless' and 'Dolby Atmos'

Sunday May 16, 2021 4:04 pm PDT by
Earlier today, Apple Music began teasing a special announcement with the tagline "Get Ready – Music is About to Change Forever." This teaser comes amid a rumor that Apple is preparing to announce the third-generation AirPods alongside a HiFi, or lossless audio streaming tier for Apple Music on Tuesday, May 18. Now, references to "Apple Lossless," "Free Lossless," "Hi-Res Lossless," and...
tile amazon sidewalk integration

Apple Says Tile Trackers Sold Poorly in Apple Stores

Friday May 14, 2021 4:53 am PDT by
Earlier last month, Spotify, Tile, and Match (owner of Tinder), testified at an app store antitrust hearing spearheaded by the U.S. Senate. During the hearing, Spotify called Apple's App Store "an abusive power grab," while Tile said Apple uses its platform to "unfairly limit competition for its products." Now, in response to their testimonies, Apple's vice president and chief compliance...