facebookDuring a public question and answer session held on Thursday, Facebook CEO Mark Zuckerberg answered a number of questions about Facebook, and finally explained why his company made the unpopular move of forcing users to download the separate Messenger app in order to use Facebook's messaging capabilities.

As relayed by The Verge, Zuckerberg told the audience that messaging was removed from the main Facebook app because the company believes that a standalone messaging app is "a better experience.

Zuckerberg explained that when the Facebook team looked at other messaging apps, all of them focused on delivering just messaging alone, rather than a multitude of features. Facebook believed there were too many steps involved in sending a message in the main Facebook app, which is meant to be a News Feed, so it began requiring Messenger to cut down on friction.

Messaging is one of the few things people do more than social networking. In some countries 85 percent of people are on Facebook, but 95 percent of people use SMS or messaging. Asking folks to install another app is a short term painful thing, but if we wanted to focus on serving this [use case] well, we had to build a dedicated and focused experience.

We build for the whole community. Why wouldn't we let people choose to install the app on their own at their own pace? The reason is that what we're trying to do is build a service that's good for everyone. Because Messenger is faster and more focused, if you're using it, you respond to messages faster, we've found. If your friends are slower to respond, we might not have been able to meet up.

Zuckerberg went on to say that the company has its "most talented people" working on earning consumer trust and proving that the standalone Messenger experience "will be really good."

Facebook first began forcing users to switch over to Facebook Messenger to send and accept messages back in July, a move that turned out to be highly unpopular. Before the change, Facebook users could chat through the Messages tab located on the bottom toolbar in the main Facebook app, but after messaging capabilities were removed, the tab began directing users to download Facebook Messenger instead.

As a result, Facebook Messenger began receiving hundreds of negative reviews from users who were unhappy they were forced to download the app, and even today, months later, the app continues to have a 1.5 star rating in the App Store.

Facebook for iOS can be downloaded from the App Store for free. [Direct Link]

Facebook Messenger for iOS can be downloaded from the App Store for free. [Direct Link]

Top Rated Comments

bpeeps Avatar
99 months ago
My "better experience" equals using the web version.
Score: 39 Votes (Like | Disagree)
gmanist1000 Avatar
99 months ago
He's wrong.
Score: 31 Votes (Like | Disagree)
bushido Avatar
99 months ago
dont care but what pisses me of is their stupid useless filter showing me stuff from days ago as "new" on my newsfeed. just let me set "most recent" as default or bring back the drop down menu on top instead of hiding it behind all those steps. so annoying
Score: 20 Votes (Like | Disagree)
Alphabetize Avatar
99 months ago
Facebook lost its charm to me years ago, don't really use it at all anymore.
Score: 18 Votes (Like | Disagree)
farewelwilliams Avatar
99 months ago
i stopped using it just so that they can see in the analytics that people stopped using messenger after they removed it from the main app.
Score: 17 Votes (Like | Disagree)
AndyUnderscoreR Avatar
99 months ago
He's wrong.

and arrogant.
Score: 16 Votes (Like | Disagree)

Popular Stories

iPhone 14 Purple Lineup Feature

Will the iPhone 14 Be a Disappointment?

Saturday May 21, 2022 9:00 am PDT by
With around four months to go before Apple is expected to unveil the iPhone 14 lineup, the overwhelming majority of rumors related to the new devices so far have focused on the iPhone 14 Pro, rather than the standard iPhone 14 – leading to questions about how different the iPhone 14 will actually be from its predecessor, the iPhone 13. The iPhone 14 Pro and iPhone 14 Pro Max are expected...
iPhone 13 Face ID

'High-End' iPhone 14 Front-Facing Camera to Cost Apple Three Times More

Monday May 23, 2022 7:05 am PDT by
The iPhone 14 will feature a more expensive "high-end" front-facing camera with autofocus, partly made in South Korea for the first time, ET News reports. Apple reportedly ousted a Chinese candidate to choose LG Innotek, a South Korean company, to supply the iPhone 14's front-facing camera alongside Japan's Sharp. The company is said to have originally planned to switch to LG for the iPhone...
iPhone 13 Always On Feature

iPhone 14 Pro Screen Refresh Rate Upgrade Could Allow for Always-On Display

Tuesday May 24, 2022 7:23 am PDT by
Last year's iPhone 13 Pro models were the first of Apple's smartphones to come with 120Hz ProMotion displays, and while the two iPhone 14 Pro models will continue to feature the technology, their screens could well boast expanded refresh rate variability this time round. To bring ProMotion displays to the ‌iPhone 13 Pro models‌, Apple adopted LTPO panel technology with variable refresh...
apple music

Apple Increases Apple Music Subscription Price for Students in Several Countries

Sunday May 22, 2022 1:57 am PDT by
Apple has silently increased the price of its Apple Music subscription for college students in several countries, with the company emailing students informing them their subscription would be slightly increasing in price moving forward. The price change is not widespread and, based on MacRumors' findings, will impact Apple Music student subscribers in but not limited to Australia, the...
EA Apple Maybe Feature

Apple Reportedly Talked With Electronic Arts About Potential Acquisition

Monday May 23, 2022 10:58 am PDT by
Apple is one of several companies that have held talks with Electronic Arts (EA) about a potential purchase, according to a new report from Puck. EA has spoken to several "potential suitors," including Apple, Amazon, and Disney as it looks for a merger arrangement. Apple and the other companies declined to comment, and the status of the talks is not known at this time, but Apple does have an ...
sony headphones 1

Sony's New WH-1000XM5 Headphones vs. Apple's AirPods Max

Friday May 20, 2022 12:18 pm PDT by
Sony this week came out with an updated version of its popular over-ear noise canceling headphones, so we picked up a pair to compare them to the AirPods Max to see which headphones are better and whether it's worth buying the $400 WH-1000XM5 from Sony over Apple's $549 AirPods Max. Subscribe to the MacRumors YouTube channel for more videos. First of all, the AirPods Max win out when it comes ...