Apple's iMessage Delivery Problems Worsened by Server Glitch

iPhone owners switching from their iPhone to another device often encounter an issue with lost messages that are incorrectly delivered to their inactive iPhone, instead of their new phone. This issue is a long-standing problem that was recently made worse by a server glitch, claims Apple in a statement provided to Re/code.

imessage400
Apple's iMessage service allows iPhone owners to exchange messages using Apple's iMessage servers, instead of the carrier's text messaging network. The system relies on the accurate identification of the originating and recipient devices as iPhones. When this identification fails, the message delivery system falls apart.

The lost messages problem arises when an iPhone owner switches to another smartphone, such as an Android device, and keeps their existing number. In select cases, Apple's iMessage service continues to recognize the phone number as being attached to an iPhone, instead of the new Android device. This recognition mistake causes a problem with messaging as Apple's iMessaging servers will route the message as an iMessage instead of converting it to a standard text message.

Apple advises iPhone owners to turn off iMessage on their phone and uncheck the number in other iMessage-compatible devices attached their iCloud account before switching devices. This method doesn't always remove the phone number from Apple's iMessage server, forcing former iPhone owners to contact Apple to remove them from the iMessage system manually. A recent server glitch has disabled this manual removal, leaving Apple support representatives temporarily unable to fix this problem for some customers.

“We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. “For users still experiencing an issue, please contact AppleCare.”

Apple has not provided a time-frame for the release of this software update. Until a fix is in place, customers will have to contact AppleCare for further guidance on how to handle this troublesome issue.

Top Rated Comments

uknowimright Avatar
91 months ago
AppleCare rep: "In order to resolve this issue it is recommended you purchase an iPhone"
Score: 20 Votes (Like | Disagree)
stewy Avatar
91 months ago
So let me get this straight!

You're going to give the middle finger to the most valuable company in the world so you can sleep with the enemy, and Apple is suppose to help you with this process and let you make a seamless transition?

This is not a bug or an issue IMO. I honestly don't think they will even fix it, nor should they.

Another fanboy... This is a problem for iPhone users too... Oh and Google is now the most valuable company so there's that.
Score: 12 Votes (Like | Disagree)
itpromike Avatar
91 months ago
Why is this even being discussed as a "problem"? Apple should just have one recommendation to people facing this issue - "Buy an iPhone". I don't understand why Apple would have to go the extra mile to help users with competitor devices. If anything this proves staying within Apples ecosystem "Just Works". Why bother about those who choose to leave it? They ought to suffer the consequences. I don't see Apple bending backwards to make life easy for Windows users. :confused:

The issue isn't 'helping the enemy' or any other sort of brain washed rhetoric. The issue is they are holding something valuable that you own for ransom essentially. This bug hijacks your phone number and renders you unreachable to millions of people including friends, family, and work. Fixing a bug in your system isn't going the extra mile by ANY means, it's going the distance you should have gone in the first place before releasing software without documentation and advertising it's potential side affects or pitfalls.

Imagine Comcast holding internet access for you against your will if you tried to go to a competitor or if you moved to a part of the country where Comcast doesn't service... Since you were once a Comcast customer they wouldn't allow you to get internet through anyone else even if Comcast wasn't an option. Would this be allowed? Condoned? Defended by anyone but the most ridiculous Comcast advocate?

Common sense mate... common sense. It's a bug; it needs to be fixed regardless of who it affects.
Score: 11 Votes (Like | Disagree)
OllyW Avatar
91 months ago
So let me get this straight!

You're going to give the middle finger to the most valuable company in the world so you can sleep with the enemy, and Apple is suppose to help you with this process and let you make a seamless transition?

This is not a bug or an issue IMO. I honestly don't think they will even fix it, nor should they.

Why is this even being discussed as a "problem"? Apple should just have one recommendation to people facing this issue - "Buy an iPhone". I don't understand why Apple would have to go the extra mile to help users with competitor devices. If anything this proves staying within Apples ecosystem "Just Works". Why bother about those who choose to leave it? They ought to suffer the consequences. I don't see Apple bending backwards to make life easy for Windows users. :confused:

It also affects the Apple customers who can no longer send messages to their friends because they have changed phones. :rolleyes:
Score: 10 Votes (Like | Disagree)
Oletros Avatar
91 months ago
The problem is that Apple is not your telephone service provider, so there is no way for them to know, automatically, that you no longer are using that phone with that number.

How they don't know? They perfectly know what phone number is being accessed by an iOS device

----------

So let me get this straight!

You're going to give the middle finger to the most valuable company in the world so you can sleep with the enemy, and Apple is suppose to help you with this process and let you make a seamless transition?

This is not a bug or an issue IMO. I honestly don't think they will even fix it, nor should they.

Why is this even being discussed as a "problem"? Apple should just have one recommendation to people facing this issue - "Buy an iPhone". I don't understand why Apple would have to go the extra mile to help users with competitor devices. If anything this proves staying within Apples ecosystem "Just Works". Why bother about those who choose to leave it? They ought to suffer the consequences. I don't see Apple bending backwards to make life easy for Windows users. :confused:


Those are jokes, aren't?
Score: 9 Votes (Like | Disagree)
stewy Avatar
91 months ago
Since this has been an issue since iOS 5 the sales people who were chasing the extra commission of a SPIFFd non-iPhone are to blame for this getting out of hand. A good sales person knows his product and how to give the customer the best experience with their new product. Therefore if a customer was switching from an iPhone to competing platform, the first question to ask after finding if the customer wants to migrate photos and contacts is do they use Apple's iMessage feature (ie do you get Blue text balloons when you text other iPhone users?). If so, before switching the SIM, the salesperson should help the customer go into settings and turn off the iMessage feature and then send a test text to a known iPhone contact to verify that iMessage is disabled, indicated by the Green text balloon. This simple effort by the sales staff should have eliminated the majority of the defecting iPhone users text receipt issues after it was initially discovered.

Fanboyism at its finest... Surely Apple isn't capable of making a mistake!
Score: 9 Votes (Like | Disagree)

Top Stories

tracking disabled ios 14 5

Analytics Suggest 96% of Users Leave App Tracking Disabled in iOS 14.5

Friday May 7, 2021 1:51 am PDT by
An early look at an ongoing analysis of Apple's App Tracking Transparency suggests that the vast majority of iPhone users are leaving app tracking disabled since the feature went live on April 26 with the release of iOS 14.5. According to the latest data from analytics firm Flurry, just 4% of iPhone users in the U.S. have actively chosen to opt into app tracking after updating their device...
macbook colors 3d black bezels

Prosser: Next MacBook Air Could Come in Colors Similar to iMac

Friday May 7, 2021 6:55 am PDT by
According to Apple leaker Jon Prosser, Apple's upcoming release of the MacBook Air will feature various colors, similar to the colors in the newly released 24-inch iMac. In the latest video of his YouTube channel Front Page Tech, Prosser says the same source who accurately provided him information on the first Apple silicon iMac coming in colors has told him that he recently saw a prototype...
tile amazon sidewalk integration

Tile to Leverage Amazon Echo and Ring Devices to Better Compete With AirTags

Friday May 7, 2021 2:07 pm PDT by
Amazon today announced that it is teaming up with Tile to add Amazon Sidewalk integration to Tile's Bluetooth trackers. Amazon Sidewalk, for those unfamiliar, is a network of Amazon Bluetooth devices that's designed to improve the connectivity of devices like the Ring and Amazon Echo. Tile will now be joining Amazon Sidewalk, and through this integration, Amazon Echo and Ring devices will be ...
Top Stories 59 Feature

Top Stories: Epic Games vs. Apple, Hidden AirTag Mode, Apple Music Hi-Fi, Colorful MacBook Air?

Saturday May 8, 2021 6:00 am PDT by
While we wait for the newly introduced iMac, iPad Pro, and Apple TV models to launch later this month, this week saw the kickoff of the big Epic Games v. Apple trial, with lots of juicy tidbits coming out as the two sides make their arguments. This week also saw some rumors about a Hi-Fi tier for Apple Music, more biometric sensing capabilities for Apple Watch, and timing for the...
zoom app icon

Apple Gave Zoom Access to Special API to Use iPad Camera During Split View Multitasking

Sunday May 9, 2021 2:00 am PDT by
Zoom, a hallmark platform used by millions during the global health crisis, has been given access to a special iPadOS API that allows the app to use the iPad camera while the app is in use in Split View multitasking mode. This case of special treatment was first brought to attention by app developer Jeremy Provost, who, in a blog post, explains that Zoom uses a special API that allows the...
snapchat dark mode

Snapchat Rolls Out Dark Mode on iOS

Wednesday May 5, 2021 1:17 am PDT by
Nearly two years following the release of iOS and iPadOS 13, which included native, built-in, and systemwide dark mode, Snapchat, one of the world's most prominent social media networks, has finally rolled out a dark mode theme for iOS users. Snapchat began testing a dark mode theme of its app design late last year with a small group of iOS users. Now, Snapchat says that as of this week, it...
tile sticker e1570533758981

Tile CEO: 'We Welcome Competition From Apple, But We Think It Needs to Be Fair'

Tuesday May 4, 2021 9:51 am PDT by
Just after Apple announced its AirTags, Tile CEO CJ Prober relayed his concerns about competing with Apple in the tracking space, and said that Tile would ask Congress to investigate Apple's business practices specific to Find My and item trackers. Prober this week did an interview with Bloomberg, where he further expanded on Tile's complaints about Apple and why he feels that Tile is...
fortnite apple logo 2

Epic CEO Tim Sweeney Admits App Store's 30% Cut Is Similar to Consoles, Would Have Accepted Special Deal With Apple

Tuesday May 4, 2021 1:54 pm PDT by
Apple's legal battle with Epic Games is continuing on, and during the second day of the trial, Epic Games' CEO Tim Sweeney continued his testimony against Apple. Sweeney was grilled by Apple's lawyers, and made several points seemingly favorable to Apple. In addition to mentioning how he prefers Apple's iPhone and values Apple's privacy policies that he's aiming to dismantle, Sweeney...
signal instagram ads3

Signal Shares the Instagram Ads Facebook Doesn't Want You to See

Wednesday May 5, 2021 1:29 am PDT by
Encrypted messaging app Signal has had a series of Instagram ads blocked from the social media platform, after it attempted to show users how much data the Facebook-owned company collects about them and how it's used to push targeted ads. In a blog post, Signal described how it generated the ads to show users why they were seeing them, simply by declaring upfront the information that the...
iphone 12 preorder purple

Apple Begins Transition to Randomized Serial Numbers With Purple iPhone 12

Wednesday May 5, 2021 9:17 am PDT by
MacRumors previously reported about Apple's plan to switch to randomized serial numbers for future products starting in early 2021, and this transition has now started with the new purple iPhone 12 model in multiple countries. With assistance from Aaron Zollo, host of the YouTube channel ZolloTech, we can confirm that the purple iPhone 12 released last month has a new 10-character serial...