Apple's iMessage Delivery Problems Worsened by Server Glitch
iPhone owners switching from their iPhone to another device often encounter an issue with lost messages that are incorrectly delivered to their inactive iPhone, instead of their new phone. This issue is a long-standing problem that was recently made worse by a server glitch, claims Apple in a statement provided to Re/code.
Apple's iMessage service allows iPhone owners to exchange messages using Apple's iMessage servers, instead of the carrier's text messaging network. The system relies on the accurate identification of the originating and recipient devices as iPhones. When this identification fails, the message delivery system falls apart.
The lost messages problem arises when an iPhone owner switches to another smartphone, such as an Android device, and keeps their existing number. In select cases, Apple's iMessage service continues to recognize the phone number as being attached to an iPhone, instead of the new Android device. This recognition mistake causes a problem with messaging as Apple's iMessaging servers will route the message as an iMessage instead of converting it to a standard text message.
Apple advises iPhone owners to turn off iMessage on their phone and uncheck the number in other iMessage-compatible devices attached their iCloud account before switching devices. This method doesn't always remove the phone number from Apple's iMessage server, forcing former iPhone owners to contact Apple to remove them from the iMessage system manually. A recent server glitch has disabled this manual removal, leaving Apple support representatives temporarily unable to fix this problem for some customers.
“We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. “For users still experiencing an issue, please contact AppleCare.”
Apple has not provided a time-frame for the release of this software update. Until a fix is in place, customers will have to contact AppleCare for further guidance on how to handle this troublesome issue.
Popular Stories
Due to production issues at Apple supplier factories in China, the iPhone 14 Pro and iPhone 14 Pro Max are backordered and basically out of stock at every store. If you were planning to gift or receive an iPhone 14 Pro model for the holidays and didn't already get one, you're basically out of luck because they're gone until late December.
Subscribe to the MacRumors YouTube channel for more ...
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far.
iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
Apple is aiming to launch an Apple-branded consumer-oriented vehicle by 2026, and its goal is to hit a price point under $100,000 to make the car appeal to a wider range of customers, reports Bloomberg.
Apple initially planned to design a car that might look similar to Canoo's Lifestyle Vehicle, where passengers could face one another in a limousine-style car with no steering wheel or...
iPhone 12 Pro and Pro Max, iPhone 13 Pro and Pro Max, and iPhone 14 Pro and Pro Max models feature a LiDAR Scanner next to the rear camera that can be used to measure a person's height instantly in Apple's preinstalled Measure app.
To measure a person's height, simply open the Measure app, point your iPhone at the person you want to measure, and make sure they are visible on the screen from...
Tuesday December 6, 2022 7:09 am PST by
Sami FathiApple today announced Apple Music Sing, a new feature in Apple Music that lets users sing their favorite songs with adjustable vocals and more.
Apple Music Sing will utilize Apple Music's real-time lyrics to allow users to sing to their favorite songs using adjustable vocals, background vocals, and duet view to allow more than one singer.Apple Music Sing includes:
Adjustable vocals: Users...
The next-generation MacBook Pro models could feature faster RAM, according to a recent report from a reliable source.
MacRumors Forums member "Amethyst," who accurately revealed details about the Mac Studio and Studio Display before those products were announced, recently provided information about Apple's upcoming 14- and 16-inch MacBook Pro models. The new machines are expected to feature...
UK-based tech company Nothing plans to launch a smartphone in the US to directly compete with Apple's iPhone, according to a new report out today. In an interview with CNBC, Nothing CEO Carl Pei said the startup is in "early conversations" with American cellular carriers about launching a new phone in the US, but he stopped short of naming any of the carriers or the phone model.
Nothing...
Mass shipments of Apple's long-rumored AR/VR headset may be delayed until the second half of 2023 due to unspecified "software-related issues," according to the latest information shared today by tech analyst Ming-Chi Kuo.
Apple headset render by Ian Zelbo Kuo said mass shipments of components for the headset are still likely to begin in the first half of 2023, but he believes that mass...
Apple in late October began testing iOS 16.2 and iPadOS 16.2 updates, providing betas to both developers and public beta testers. As of now, we've had four total betas, with the fourth beta having been released earlier this week. iOS 16.2 and iPadOS 16.2 are expected before the end of the year, and we thought we'd try to narrow down the launch timeline.
With only four betas released since...
Top Rated Comments
Another fanboy... This is a problem for iPhone users too... Oh and Google is now the most valuable company so there's that.
The issue isn't 'helping the enemy' or any other sort of brain washed rhetoric. The issue is they are holding something valuable that you own for ransom essentially. This bug hijacks your phone number and renders you unreachable to millions of people including friends, family, and work. Fixing a bug in your system isn't going the extra mile by ANY means, it's going the distance you should have gone in the first place before releasing software without documentation and advertising it's potential side affects or pitfalls.
Imagine Comcast holding internet access for you against your will if you tried to go to a competitor or if you moved to a part of the country where Comcast doesn't service... Since you were once a Comcast customer they wouldn't allow you to get internet through anyone else even if Comcast wasn't an option. Would this be allowed? Condoned? Defended by anyone but the most ridiculous Comcast advocate?
Common sense mate... common sense. It's a bug; it needs to be fixed regardless of who it affects.
It also affects the Apple customers who can no longer send messages to their friends because they have changed phones. :rolleyes:
How they don't know? They perfectly know what phone number is being accessed by an iOS device
----------
Those are jokes, aren't?
Fanboyism at its finest... Surely Apple isn't capable of making a mistake!