Apple Customer Support Claims Apple Stymied by Phone-Switching iMessage Glitch
There is a long-standing problem with lost iMessages for select users when they switch from an iPhone to another device. Apple allegedly is aware of the problem and not able to provide a fix, claims former Lifehacker editor-in-chief Adam Pash, whose iPhone was affected by this message delivery problem.
After disabling their iPhones, some users experience an issue where iMessages sent from other iPhone owners are routed to the now-disabled iPhone and not forwarded as a text message to the active phone. The recipient never receives the text message, creating a situation that is frustrating for both people involved in the conversation.
Pash spoke to Apple's customer support after he stopped receiving messages from iPhone-owning friends when he switched to an Android phone. The support personnel confirmed "this is a problem a lot of people are facing" and "added that engineering team is working on it but is apparently clueless as to how to fix it."
In the meantime, Apple has completely hijacked my text messaging and my phone number portability (portability between devices, not networks). No one can fix this but Apple because it’s a problem at the device level, which means people in my position have no recourse but to wait for Apple to figure out what the problem is. But Apple isn’t offering any public support on the issue that I’ve been able to find (and it’s worth repeating that proper support is behind a $20 paywall for most people who’ve switched devices, who would also be the most commonly affected by this problem)
This issue with iMessage has been reported as far back as 2011, shortly after the messaging service debuted as a flagship feature of iOS 5. iPhone owners are advised to disable iMessages before they deactivate their phone in order to remove the device from Apple's system and allow messages to be forwarded properly as text messages to their new handset. This precautionary step of disabling iMessage apparently works for some, but not all iPhone owners who switch to another smartphone platform.
Top Rated Comments
Therefore, it works for everyone and all of the negative posts here are fiction, right?
LOL really? I love Apple as much as the next guy, but what kind of reply is that? :rolleyes:
I've seen this happen in real time and is a PITA. the fact Apple can't fix it is ridiculous.
Why would this be your fault? Is it specified anywhere that you need to do this? Have you EVER had to do this on any messaging service prior to iMessage? Stop defending Apple blindly.
No, the user is just sating that they have not experienced any issues using iMessage. They didn't say anything about the problem being fictional.
The fact that people consider this a normal behavior is baffling. The real problem is that it's somehow legal for Apple to hijack your number and tie it into their system. I understand why it's done but there is no clear way of undoing it. This is not even remotely a normal user experience. SMS/MMS and iMessages should be entirely separate but somehow Apple is allowed to intertwine them altogether and prevent you from using your phone number to send text messages from any other device.
You know how I figured out solutions? I searched for them on the internet after already encountering the problem. Do you think it's acceptable behavior to expect the user to automatically know how to do this when they switch to a non-iOS device when it is not even remotely commonplace behavior? Expecting the user to just know something is asinine. I build and fix PCs, root Android, write code and have jailbroken iOS devices and still didn't know that I had to do this prior to ditching my iPhone. Even after following every step mentioned, the problem still wasn't fixed.
Blaming the user for a problem that is not even remotely user-oriented has to be one of the most asinine things I've ever heard. Apple hasn't provided any real fix for this bug because there is no benefit for them by solving it. Why assist people that are ditching their products?