Apple Customer Support Claims Apple Stymied by Phone-Switching iMessage Glitch
There is a long-standing problem with lost iMessages for select users when they switch from an iPhone to another device. Apple allegedly is aware of the problem and not able to provide a fix, claims former Lifehacker editor-in-chief Adam Pash, whose iPhone was affected by this message delivery problem.
After disabling their iPhones, some users experience an issue where iMessages sent from other iPhone owners are routed to the now-disabled iPhone and not forwarded as a text message to the active phone. The recipient never receives the text message, creating a situation that is frustrating for both people involved in the conversation.
Pash spoke to Apple's customer support after he stopped receiving messages from iPhone-owning friends when he switched to an Android phone. The support personnel confirmed "this is a problem a lot of people are facing" and "added that engineering team is working on it but is apparently clueless as to how to fix it."
In the meantime, Apple has completely hijacked my text messaging and my phone number portability (portability between devices, not networks). No one can fix this but Apple because it’s a problem at the device level, which means people in my position have no recourse but to wait for Apple to figure out what the problem is. But Apple isn’t offering any public support on the issue that I’ve been able to find (and it’s worth repeating that proper support is behind a $20 paywall for most people who’ve switched devices, who would also be the most commonly affected by this problem)
This issue with iMessage has been reported as far back as 2011, shortly after the messaging service debuted as a flagship feature of iOS 5. iPhone owners are advised to disable iMessages before they deactivate their phone in order to remove the device from Apple's system and allow messages to be forwarded properly as text messages to their new handset. This precautionary step of disabling iMessage apparently works for some, but not all iPhone owners who switch to another smartphone platform.
Popular Stories
Apple is expected to release iOS 18.1 on Monday, October 28, bringing the first set of Apple Intelligence features to iPhone 15 Pro and iPhone 16 models. This update marks the first significant step forward in Apple's AI integration, offering a new Siri contextually-aware experience and a range of additional capabilities powered by on-device machine learning and large language models. There are a ...
The Wall Street Journal's Ben Cohen this summer interviewed Apple CEO Tim Cook about the Vision Pro, innovation, Apple Intelligence, and more. Image Credit: Vanity Fair Cook admitted that the Vision Pro headset is not a mass-market product due to its high price. "At $3,500, it's not a mass-market product," said Cook. "Right now, it's an early-adopter product. People who want to have...
Apple today released a new firmware update for the original AirPods Pro, the AirPods 2, the AirPods 3, and the Lightning version of the AirPods Max headphones. The new firmware is version 6F21, up from the prior 6A326 firmware that these devices were previously running. There is no word on what's included in the firmware, but given that these are all older models, it is likely that the new...
Apple has abruptly reduced production of the Vision Pro headset and could stop making the current version of the device completely by the end of 2024, The Information reports. Citing multiple people "directly involved" in making components for the headset, the report says that the scaling back of production began in the early summer. This indicates that Apple now has a sufficient number of...
Apple's Mac mini has long been a powerhouse in a compact form, offering impressive performance in a small package. With rumors swirling about a completely overhauled new model that is likely just days away from being announced, anticipation is building for what Apple has in store. From enhanced connectivity to major hardware upgrades, the upcoming Mac mini promises to bring significant...
Just a few hours after claiming that the first Macs with M4 chips are launching "very soon," Bloomberg's Mark Gurman has followed up with a slightly more specific timeframe. In his latest social media post today, he said an "M4 Mac launch" is on Apple's schedule for next week, but he did not mention a specific day. A concept of a smaller Mac mini with front-facing USB-C ports "Busy week for...
Apple is planning to launch its first Macs with the M4 series of chips "very soon," according to Bloomberg's Mark Gurman. In a social media post today, Gurman said these Macs will include new MacBook Pro, iMac, and Mac mini models specifically. He continues to expect the next Mac mini to feature a "revamped" design, in line with his previous reporting that said the new model will be nearly...
Apple may soon release new versions of the Magic Mouse, Magic Keyboard, and Magic Trackpad, according to code found in the iOS 18.1 release candidate by MacRumors contributor Aaron Perris. There are references to a new Magic Mouse 2, Magic Trackpad 2, and several Magic Keyboards, which would include versions with Touch ID and number pads, as well as models without. While there is no...
Apple will release iOS 18.1 next week, introducing a suite of advanced hearing health capabilities to the AirPods Pro 2 and the first Apple Intelligence features. The timing of the update was confirmed by reviewers who were given early access to the AirPods Pro 2's new hearing health features, which are now known to be included in the update. The update will include three core features:...
Popular messaging app WhatsApp was today updated to add a new Home Screen widget that's specific to chats. The widget is available on the iPhone after updating to version 24.21.81, which came out this afternoon. After updating the widget can be added to the Home Screen using the Edit interface. Users can choose from Recents, Favorites, Pinned, or Frequently Contacted to get quick access to...
