Apple Aware of iOS 7 iMessage Issue, Working on a Fix

imessage_not_delivered_cropApple is aware of a glitch in iOS 7 that is disrupting iMessage delivery and is working on a fix, reports The Wall Street Journal.

“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”

Since the release of iOS 7 last month, users have been complaining about issues relating to the sending and receiving of iMessages on their iOS devices. While some users have also complained about multi-day outages on their devices, Apple's System Status page hasn't documented all of them, suggesting that something more than a simple service problem is at fault.

As MacRumors reported yesterday, some users have reported that turning their iOS devices on and off has fixed their problem while others have claimed the method has not worked for them. In our own testing with a device experiencing difficulties, the following steps appear to have fixed the issue (Note: this will cause your device to forget previously entered Wi-fi passwords):

1. Turn off iMessage in Settings > Messages
2. Reset networking settings in Settings > General > Reset
3. Reenable iMessage in Settings > Messages

Last week Apple released iOS 7.0.2, which was an update that delivered several bug fixes, including a fix for a lock screen vulnerability. Earlier today it was reported that Apple had begun seeding iOS 7.0.3 internally ahead of a potential launch next week.

Top Rated Comments

reiggin Avatar
102 months ago
"A fraction of a percent" my ass! I've been having this issue on and off since upgrading. I've spoken with others who have encountered it. It's been reported here on macrumors several times by many, many people. They're downplaying it a bit too much to say it's a fraction of a percent... unless they mean a large fraction of a large percent.
Score: 14 Votes (Like | Disagree)
MacFan782040 Avatar
102 months ago
A "fraction" of a percent? I have this problem. My girlfriend has this problem. My co-workers have seen this problem. My best friend has encountered this problem.

Either that is some crazy odds or it's a little more than a fraction of a percent :rolleyes:
Score: 13 Votes (Like | Disagree)
Mlrollin91 Avatar
102 months ago
"A fraction of a percent" my ass! I've been having this issue on and off since upgrading. I've spoken with others who have encountered it. It's been reported here on macrumors several times by many, many people. They're downplaying it a bit too much to say it's a fraction of a percent... unless they mean a large fraction of a large percent.

You have to understand that if there are 100,000,000 people with iMessages and 500,000 people have the issue, thats only .5% of people experiencing it. 500,000 people is a lot of people that have the problem, but out of the total amount of users, its almost nothing.

My girlfriend, myself and a dozen others (family and friends) are not experiencing this issue. So I don't think its a matter of downplaying it, more so that only a fraction of people are experiencing it.
Score: 12 Votes (Like | Disagree)
BrockC Avatar
102 months ago
I love how they worded that, "A fraction of a percentage of our users". It doesn't seem like a small number to me. It happened to my mom, quite a few friends, and myself.
Score: 5 Votes (Like | Disagree)
Lobwedgephil Avatar
102 months ago
Meanwhile, AIM just works. Sad, really.

Yep, for your and your 5 oldest friends.
Score: 5 Votes (Like | Disagree)
9000 Avatar
102 months ago
Meanwhile, AIM just works. Sad, really.
Score: 5 Votes (Like | Disagree)

Top Stories

REC ASA CODE2016 20160601 205816 2745

Elon Musk Reportedly Demanded to Become Apple CEO as Part of Potential Tesla Acquisition [Update: Musk Denies]

Friday July 30, 2021 9:04 am PDT by
Tesla CEO Elon Musk reportedly once demanded that he be made Apple CEO in a brief discussion of a potential acquisition with Apple's current CEO, Tim Cook. The claim comes in a new book titled "Power Play: Tesla, Elon Musk and the Bet of the Century," as reviewed by The Los Angeles Times. According to the book, during a 2016 phone call between Musk and Cook that touched on the possibility of ...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
iPhone 13 Always On Feature

iPhone 13 to Bring Over a Major Feature From the Apple Watch

Wednesday July 28, 2021 2:21 am PDT by
Apple's upcoming iPhone 13 lineup will feature an always-on display akin to the Apple Watch Series 5 and Series 6, according to recent reports. In his weekly Power On newsletter, Bloomberg journalist Mark Gurman, who often reveals accurate insights into Apple's plans, said that the iPhone 13 may feature an Apple Watch-inspired always-on mode. The Apple Watch Series 5 and Apple Watch...
duracell battery bitter coating

Apple Says Don't Buy AirTag Replacement Batteries With Bitter Coating

Wednesday July 28, 2021 11:08 am PDT by
Since AirTags were just released earlier this year and are expected to have a year-long battery life, it may be some time yet before AirTag users need a replacement battery, but when the time comes for a refresh, Apple is warning customers not to buy batteries with a bitter coating. AirTags use coin-shaped CR2032 batteries, which happen to be a size that's easy to swallow. Some battery...
a15 chip

iPhone 13 and Redesigned MacBook Pro Chip Production Hit With Gas Contamination

Friday July 30, 2021 5:44 am PDT by
The most important TSMC factory that manufactures Apple's chips destined for next-generation iPhone and Mac models has been hit by a gas contamination, according to Nikkei Asia. The factory, known as "Fab 18," is TSMC's most advanced chipmaking facility. TSMC is Apple's sole chip supplier, making all of the processors used in every Apple device with a custom silicon chip. Industry...
apple rtp land

Apple Preparing to Occupy 200,000 Square Feet of Temporary Space Ahead of New $1 Billion North Carolina Campus

Thursday July 29, 2021 9:14 am PDT by
Back in April, Apple announced a $430 billion investment over the next five years to create more than 20,000 new jobs as the company continues to expand. One significant piece of that plan is a new engineering and research center in North Carolina where Apple will be investing over $1 billion and hiring at least 3,000 employees. Assemblage of seven properties in Research Triangle Park owned by ...
Apple Leak Feature

Apple Demands Leaker Reveals Sources Under Threat of Being Reported to Police

Wednesday July 28, 2021 6:53 am PDT by
Apple has sent a cease and desist letter to a leaker based in China as part of its continuing attempts to curtail leaks of unreleased products, according to Vice. A Chinese citizen who shared images of stolen Apple prototypes on social media was sent a warning letter from Fangda Partners, Apple's law firm in China, on June 18, 2021. An extract from the letter read:You have disclosed without ...
macos monterey tidbits feature copy

Apple Releases New macOS 12 Monterey Public Beta

Wednesday July 28, 2021 10:19 am PDT by
Apple today seeded the third public beta of the macOS 12 Monterey beta to public beta testers, allowing non-developers to test the new macOS Monterey software ahead of its public release. The third beta comes two weeks after Apple released the second macOS Monterey public beta. Public beta testers can download the macOS 12 Monterey update from the Software Update section of the System...
iOS 15 General Feature Purple

Apple Releases New Public Betas of iOS 15, iPadOS 15, watchOS 8, and tvOS 15

Wednesday July 28, 2021 10:16 am PDT by
Apple today seeded the third betas of iOS and iPadOS 15 to public beta testers, allowing non-developers to download and test the new updates ahead of their fall release. The third public betas come two weeks after Apple released the second public betas. Public beta testers who have signed up for Apple's beta testing program can download the iOS and iPadOS 15 updates over the air after...
nothing ear 1 buds 1

Nothing 'Ear (1)' True Wireless Earbuds Launch to Take on AirPods Pro With ANC and Unusual Design for $99

Tuesday July 27, 2021 7:57 am PDT by
Nothing, a new brand from OnePlus founder Carl Pei, has today officially launched the "Ear (1)" true wireless earbuds after months of anticipation around the company's AirPods Pro rival. The Ear (1) features an in-ear design, Active Noise Cancelation, Bluetooth 5.2, IPX4 water resistance, and a charging case with Qi-compatible wireless charging and a USB-C port. Fast pairing is supported on...