How Apple Ships Millions of iPhones for Simultaneous Delivery

Apple's operations department is currently overseeing the shipment of millions of iPhones to nine countries around the world for a launch event on September 20. The iPhone 5c and 5s will go on sale simultaneously in the U.S., Australia, Canada, China, France, Germany, Japan, Singapore, and the UK.

Bloomberg examined how Apple manages such a rollout and the logistical operation it uses to get the phones where they need to be.

FedEx 777
Apple moves finished iPhones from Foxconn and Pegatron factories to shipping companies with a protective security detail. Then they are loaded onto airplanes via "pre-bought airfreight space" including former Russian military transports and, for shipments to the U.S., aboard FedEx Boeing 777 freight planes, like the one pictured above.

Bloomberg says the company makes constant adjustments to iPhone shipments based on real-time product demand. Apple organizes teams from sales, marketing, operations and finance to estimate how many devices will be needed, and millions of phones are shipped to distribution hubs around the world ahead of the public announcement of the launch.

Before Apple's formal unveiling on stage, iPhones are shipped to distribution centers around the world, including Australia, China, the Czech Republic, Japan, Singapore, the U.K. and the U.S., said one of the people with knowledge of the matter. Security personnel are with the devices every step of the way, from truck depots, airports, customs and storage warehouses until the product is finally unveiled, two people said.

FedEx ships Apple handsets to the U.S. mainly using Boeing 777s, according to Satish Jindel, a logistics-industry consultant and president of SJ Consulting Group. Those planes can make the 15-hour flight from China to the main U.S. hub for freight shipments in Memphis, Tennessee, without refueling, Jindel said. The 777s can carry about 450,000 iPhones and cost about $242,000 to charter, with fuel accounting for more than half the expense.

After the new product launch, Apple continues to "manage the flow of orders from people looking for a specific color [or] memory size". The iPhone 5s will come in 3 colors and 3 capacities, while the 5c has 5 colors and 2 capacities -- not to mention different models for each carrier around the world.

By monitoring sales from its retail stores, website and third-party resellers, Apple reallocates handsets based on where demand is strongest, one of the people said. iPhones coming off the assembly line in China originally destined for retail stores in Europe could be used to fill a bump in online orders, for instance. The process involves crunching a lot of data.

The iPhone 5s and iPhone 5c will go on sale in 9 countries on September 20. The iPhone 5c will be available for preorder on September 13.

(Image courtesy Flickr/BriYYZ)

Top Rated Comments

Nykwil Avatar
96 months ago

Still iPhone 5C is a rip off.


Thank you for contributing your astute insight into this topic. A class member here.
Score: 22 Votes (Like | Disagree)
pk7 Avatar
96 months ago
As an aviation aficionado - love the Boeing 777. My favorite airliner. Beautiful, quiet, and efficient.

A beautiful plane to deliver beautiful products :D
Score: 17 Votes (Like | Disagree)
WatchTheThrone Avatar
96 months ago
This is where Tim Cook shines. Logistics.
Score: 14 Votes (Like | Disagree)
jreed91 Avatar
96 months ago

That seems like a lot of work just to keep the phones a secret till the very last second.

Especially when everyone knew all of the details ahead of time.

They would have to do this even if it wasn't a secret.
Score: 10 Votes (Like | Disagree)
lostngone Avatar
96 months ago
If you live in Alaska and you order from Apple you most likely know how crazy Fedex Logistics is....

9 or of 10 times I order a Apple product it leaves China lands in Anchorage then leaves Anchorage and goes down to the lower 48 and gets shipped back to Anchorage?!?!

When you check to tracking site and it shows it is only about 4 miles away and the next time you check it is 1000+ miles away.
Score: 9 Votes (Like | Disagree)
jfx94 Avatar
96 months ago
Ops is something in which Apple, especially under TC, really excels.

Highly efficient.
Score: 9 Votes (Like | Disagree)

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