Apple Initiates Graphic Card Replacement Program for Mid-2011 27-inch iMac

Apple has launched a replacement program for the graphics card in some mid–2011 iMac configurations, reports 9to5Mac. According to a note sent to Apple Support employees, the AMD Radeon HD 6970 video cards in some 27-inch May 2011 iMacs have experienced issues, causing them to fail.

graphicsglitch

Apple has determined that some AMD Radeon HD 6970M video cards used in 27-inch iMac computers with 3.1GHz quad-core Intel Core i5 or 3.4GHz quad-core Intel Core i7 processors may fail, causing the computer’s display to appear distorted, white or blue with vertical lines, or to turn black. iMac computers with affected video cards were sold between May 2011 and October 2012.

The affected iMacs contain serial numbers with the last four characters of DHJQ, DHJW, DL8Q, DNGH, DNJ9, DMW8, DPM1, DPM2, DPNV, DNY0, DRVP, DY6F, or F610. The errors have been previously noted on both the MacRumors forums and the Apple Support forums.

Apple will replace the graphics card of affected iMacs with the aforementioned serial numbers at no cost for up to three years from the date that the computer was purchased, which makes early adopters eligible until May 2014.

Replacements can be initiated through AppleCare, the Genius Bar, or Apple Authorized Resellers and iMac users that paid to have the graphics card replaced are also eligible for a refund.

Related Roundup: iMac
Buyer's Guide: iMac (Neutral)
Related Forum: iMac

Popular Stories

iPhone 15 Pro Cameras

iPhone 17 Pro Max Will Be First Model to Feature Three 48MP Cameras

Thursday July 11, 2024 12:20 am PDT by
Next year's iPhone 17 Pro Max will feature an upgraded 48-megapixel Tetraprism camera for enhanced photo quality and zoom functionality, according to Apple analyst Ming-Chi Kuo. In his n-iphone-tetraprism-upgrade-ca62dd37e364">latest investor note published to Medium, Kuo said the key specification change would be a 1/2.6" 48MP CIS sensor, up from the 1/3.1" 12MP sensor expected to be used...
Beyond iPhone 13 Better Blue Face ID Single Camera Hole

10 Reasons to Wait for Next Year's iPhone 17

Monday July 8, 2024 5:00 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different – already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
iPhone 16 Pro Front Update Blue

iPhone 16 Pro Rumored to Support 40W Fast Charging and 20W MagSafe

Wednesday July 10, 2024 3:57 am PDT by
Apple's forthcoming iPhone 16 Pro and iPhone 16 Pro Max will support 40W wired fast charging and 20W MagSafe charging, claims a rumor currently swirling around China. Right now, iPhone 15 and iPhone 15 Pro models are capable of up to 27W peak charging speeds with an appropriate USB-C power adapter, while official MagSafe chargers from Apple and authorized third parties can wirelessly charge...
prime day series 9

The Best Early Amazon Prime Day Deals on Apple Watch

Thursday July 11, 2024 8:11 am PDT by
Amazon Prime Day is just a few days away, but you can already get all-time low prices on multiple Apple Watch models right now. As with all early deals, there is a chance that these Apple Watch discounts get even steeper when Prime Day officially kicks off on July 16, but for right now they're still great discounts on each model. Note: MacRumors is an affiliate partner with Amazon. When you...

Top Rated Comments

MacOG728893 Avatar
142 months ago
"Apple....it just works"

This is about as old and annoying as "safari feels snappier"

They're computer components, they have a 100% fail rate. Get over it and try to understand what that statement is really trying to say...
Score: 20 Votes (Like | Disagree)
6749974 Avatar
142 months ago
"Apple....it just works"

More so than the alternative.
Score: 19 Votes (Like | Disagree)
leroypants Avatar
142 months ago
"Apple....it just works"
Score: 10 Votes (Like | Disagree)
AidenShaw Avatar
142 months ago
Yeah it's Apple's fault these video cards are defective..
Yes, it's Apple's fault.

They chose to use a supplier that gave them defective parts.

That makes it Apple's problem. 100% Apple's problem.

Imagine the alternative. Apple could put in whatever cheap crap they want, and when it fails Apple says "not our problem - contact Wtdhell at http://www.wtdhell.com.tw for a replacement".

Do you really want to pay the "Apple tax" and be treated like that?
Score: 8 Votes (Like | Disagree)
Four oF NINE Avatar
142 months ago
Always good to see Apple throw a bit of help to people that got stuck with bad product.
Score: 8 Votes (Like | Disagree)
gmanist1000 Avatar
142 months ago
Well, I fall into that category. I have had some strange flickering issues with my model.

I'll setup an appointment and see what happens.

While I'm there I'll pick up the new 3TB Time Capsule :)
Score: 6 Votes (Like | Disagree)