Apple Looking into MacBook Air Wi-Fi Complaints, Issuing Replacements

macbookair13cropFollowing complaints from a number of new Macbook Air owners concerned about Wi-Fi performance issues, 9to5Mac reports that Apple is investigating the problem.

In the United States, Apple Geniuses and Advisors should capture MacBook Air (13-inch, Mid 2013) and MacBook Air (11-inch, Mid 2013) computers with any Wi-Fi issues.

Users suggest that while the Wi-Fi on affected machines will connect, the connection will time out after a minute or two requiring a restart. Apple is reportedly offering some customers new machines in order to get ahold of problematic units that will be sent back to Apple for further investigation on the source of the potential issue.

The June 2013 MacBook Airs use the newest 802.11ac Wi-Fi standard, which is designed to offer faster connectivity and bandwidth. Earlier today, new reports suggested that a separate Wi-Fi software problem might be causing MacBook Air users to experience slower-than-expected speeds on their machines.

It is unknown if the two issues are related, but both may be solved through simple software updates once Apple isolates the problem.

Top Rated Comments

RoboCop001 Avatar
119 months ago
And this is how they'll capture those MacBook Airs:

Jack "TONY IT'S JACK! I NEED THAT HELICOPTER NOW!"
Tony "Jack, I can't, CTU's resources are all tied up."
Jack "Damnit, Tony! WE NEED TO CAPTURE THOSE MACBOOK AIRS!"
Tony "You got it, Jack. Helicopter will be there in 10 minutes."
Score: 7 Votes (Like | Disagree)
Wild-Bill Avatar
119 months ago
Time for all the NAYSAYERS in previous threads to eat a LARGE and well-deserved helping of crow.

I'm always amazed at how hard some kool-aid drinkers would defend Apple when evidence clearly points to the contrary.
Score: 6 Votes (Like | Disagree)
3282868 Avatar
119 months ago
You're connecting it wrong
Score: 6 Votes (Like | Disagree)
G4DP Avatar
119 months ago
Even if it is a software problem Apple would still offer replacements to dissatisfied customers because there is as yet no fix.

But hopefully it really is just a driver/software issue and not due to bad hardware :eek:

That's just funny.

Apple have serious Wi-Fi issues with products for over 4 years. The past response has been tough luck, deal with it. Even when you prove it infront of the staff in store.

I would imagine there will be many angry MacBook, MacBookPro owners when they see this.
Score: 5 Votes (Like | Disagree)
iSayuSay Avatar
119 months ago
Always with the WiFi.. Always

I guess Apple just hates WiFi.. Or is it the other way around? :p
Score: 4 Votes (Like | Disagree)
palmharbor Avatar
119 months ago
Basic functions

Apple is always adverse to improving basic functions such as the ability to wirelessly connect to the net via wifi.

They are adverse to fixing Apple Mail.
they are advers to fix address book
They are adverse to improving copy paste, unchanged since OS 8

More interested in esoteric issues of no consequence
Score: 3 Votes (Like | Disagree)

Popular Stories

ios 16 beta 5 battery percent

iOS 16 Beta 5: Battery Percentage Now Displayed in iPhone Status Bar

Monday August 8, 2022 10:43 am PDT by
With the fifth beta of iOS 16, Apple has updated the battery icon on iPhones with Face ID to display the specific battery percentage rather than just a visual representation of battery level. The new battery indicator is available on iPhone 12 and iPhone 13 models, with the exception of the 5.4-inch iPhone 12/13 mini. It is also available on the iPhone 11 Pro and Pro Max, XS and XS Max, and...
iPhone 14 Lineup Feature Purple

Color Options for All iPhone 14 Models: Everything We Know

Monday August 8, 2022 3:59 am PDT by
The iPhone 14 and iPhone 14 Pro models are rumored to be available in a refreshed range of color options, including an all-new purple color. Most expectations about the iPhone 14 lineup's color options come from an unverified post on Chinese social media site Weibo earlier this year. Overall, the iPhone 14 and iPhone 14 Pro's selection of color options could look fairly similar to those of the ...
iOS 16 battery percentage

Apple Limiting iOS 16 Beta 5 Battery Percentage Display to Select iPhones: Here Are the Supported Devices

Tuesday August 9, 2022 2:51 am PDT by
Apple this week brought back one of the most highly requested features from iOS users since the launch of the iPhone X in 2017: the ability to see your battery percentage directly in the status bar. Ever since the launch of the iPhone X with the notch, Apple has not allowed users to show their battery percentage directly in the status bar, forcing them to swipe down into Control Center to...
ios 16 battery indicator 2

Everything New in iOS 16 Beta 5: Battery Percentage in Status Bar, Find My Changes and More

Monday August 8, 2022 12:53 pm PDT by
Apple today seeded the fifth beta of iOS 16 to developers for testing purposes, introducing some small but notable changes to the iOS operating system. Subscribe to the MacRumors YouTube channel for more videos. We've rounded up everything new in the fifth beta below. Battery Percentage in Status Bar The battery icon in the status bar now displays the exact battery percent, a feature that ...
iphone 14 pro max camera bump compared lipilipsi 16 9

Bigger iPhone 14 Pro Max Camera Bump Shown Alongside iPhone 13 Pro Max

Monday August 8, 2022 4:33 am PDT by
The camera bump on the upcoming iPhone 14 Pro Max is expected to be the largest rear lens housing Apple has ever installed on its flagship smartphones, and a new photo offers a rare glimpse at just how prominent it is compared to Apple's predecessor device. iPhone 14 Pro Max dummy (left) vs iPhone 13 Pro Max All iPhone 14 models are expected to see upgrades to the Ultra Wide camera on the...
cook sept 2020 event

Gurman: Apple Preparing Pre-Recorded iPhone 14 and Apple Watch Series 8 Event

Sunday August 7, 2022 6:13 am PDT by
Apple has "started to record" its virtual September event, where it's expected to announce the upcoming iPhone 14 lineup, the Apple Watch Series 8, and a new "rugged" Apple Watch model, according to Bloomberg's Mark Gurman. Writing in his latest Power On newsletter, Gurman says the event, which is expected to take place in the early part of September, is already under production, implying...
airpods pro black background

Beyond iPhone 14: Five Apple Products Expected to Launch Later This Year

Monday August 8, 2022 9:43 am PDT by
While the iPhone 14 and Apple Watch Series 8 are expected to be announced in September as usual, there are several more Apple products rumored to launch later this year, including new iPad and Mac models and more. Beyond the iPhone and Apple Watch, we've put together a list of five Apple products that are most likely to be unveiled by the end of 2022. Second-Generation AirPods Pro Apple...