Apple Returns 5-8 Million Defective iPhones to Foxconn?

iphone_5_lteAccording to reports over the weekend from China Business [Google translation] and China Times [Google translation], Apple last month returned at least five million and perhaps as many as eight million iPhones to manufacturing partner Foxconn due to defects in either appearance or operation.

The reports indicate that it will cost Foxconn roughly 200 yuan ($32) per device to correct the issues with the defective iPhones, resulting in a charge of as much as 1.6 billion yuan ($259 million) to address the problem. It is unclear which iPhone models are affected by the issues, but Apple does not appear to be suffering from major shortages of any of its current devices.

The iPhone 5 suffered from quality control issues following its launch, with a number of customers complaining of scratches and other issues with their devices even right out of the box. Foxconn executives acknowledged that the iPhone 5 was a difficult device to assemble, with increased quality control standards contributing to production output below the company's goals.

As a result, it took Apple two and a half months to achieve supply-demand balance for the device, although the company was also pursuing its most aggressive worldwide rollout yet.

Related Forum: iPhone

Popular Stories

m1 chip slide

Five Years of Apple Silicon: M1 to M5 Performance Comparison

Monday November 10, 2025 1:08 pm PST by
Today marks the fifth anniversary of the Apple silicon chip that replaced Intel chips in Apple's Mac lineup. The first Apple silicon chip, the M1, was unveiled on November 10, 2020. The M1 debuted in the MacBook Air, Mac mini, and 13-inch MacBook Pro. The M1 chip was impressive when it launched, featuring the "world's fastest CPU core" and industry-leading performance per watt, and it's only ...
All Screen iPhone 2027 Feature 1

Apple to Hide Selfie Camera Under Display of 20th Anniversary iPhone

Monday November 10, 2025 1:55 am PST by
Apple will conceal the front-facing camera under the screen of its 2027 iPhone, a Chinese leaker said today, corroborating reports that Apple's 20th anniversary iPhone will have no visible cutouts in the display. Weibo-based account Digital Chat Station said Apple's development of under-screen camera technology was progressing as planned for adoption in 2027, one year after it will...
iOS 26

iOS 26.2 Available Next Month With These 8 New Features

Tuesday November 11, 2025 9:48 am PST by
Apple released the first iOS 26.2 beta last week. The upcoming update includes a handful of new features and changes on the iPhone, including a new Liquid Glass slider for the Lock Screen's clock, offline lyrics in Apple Music, and more. In a recent press release, Apple confirmed that iOS 26.2 will be released to all users in December, but it did not provide a specific release date....
iphone air thinness

iPhone Air Sales Are So Bad That Apple's Delaying the Next-Generation Version

Monday November 10, 2025 11:41 am PST by
The thin, light iPhone Air sold so poorly that Apple has decided to delay the launch of the next-generation iPhone Air that was scheduled to come out alongside the iPhone 18 Pro, reports The Information. Apple initially planned to release a new iPhone Air in fall 2026, but now that's not going to happen. Since the iPhone Air launched in September, there have been reports of poor sales...
iphone pocket%402x

Apple Debuts iPhone Pocket, a Limited Edition iPod Sock-Style Accessory

Tuesday November 11, 2025 1:23 am PST by
Apple has teamed up with Japanese fashion house ISSEY MIYAKE to launch iPhone Pocket, a 3D-knitted limited edition accessory designed to carry an iPhone, AirPods, and other everyday items. The accessory is like a stretchy pocket, not unlike an iPod Sock, but elongated to form a strap made of a ribbed, elastic textile that fully encloses an iPhone yet allows you to glimpse the display...
Early Black Friday Deals 1

The Best Early Black Friday Apple Deals on AirPods, Apple Watch, iPad, and More

Saturday November 8, 2025 6:16 am PST by
We're officially in the month of Black Friday, which will take place on Friday, November 28 in 2025. As always, this will be the best time of the year to shop for great deals, including popular Apple products like AirPods, iPad, Apple Watch, and more. In this article, the majority of the discounts will be found on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When ...
homepod mini colors

New HomePod Mini Coming Soon With These Features

Tuesday November 11, 2025 7:30 am PST by
Apple is expected to announce a new HomePod mini imminently, headlining with new chips. Here are all of the new features we're expecting. The second-generation HomePod mini is highly likely to contain a more up-to-date chip for more advanced computational audio and improved responsiveness. The current HomePod mini is equipped with the Apple Watch Series 5's S5 chip from 2019. Apple is likely ...
Apple fitness plus feature

Future of Apple Fitness+ 'Under Review'

Sunday November 9, 2025 5:30 am PST by
The future of Apple Fitness+ is "under review" amid a reorganization of the service, according to Bloomberg's Mark Gurman. In the latest edition of his "Power On" newsletter, Gurman said that Apple Fitness+ remains one of the company's "weakest digital offerings." The service apparently suffers from high churn and little revenue. Nevertheless, Fitness+ has a small, loyal fanbase that...
iphone black friday gold

The Best Early Black Friday iPhone Deals

Monday November 10, 2025 10:18 am PST by
Cellular carriers have always offered big savings on the newest iPhone models during the holidays, and Black Friday 2025 sales have kicked off at AT&T, Verizon, T-Mobile, and more. Right now we're tracking notable offers on the iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, and iPhone Air. For even more savings, keep an eye on older models during the holiday shopping season. Note: MacRumors is...
2024 iPhone Boxes Feature

Apple Adjusts Trade-In Values for iPhones, iPads, Macs, and More

Thursday November 6, 2025 11:12 am PST by
Apple today updated its trade-in values for select iPhone, iPad, Mac, and Apple Watch models. Trade-ins can be completed on Apple's website, or at an Apple Store. The charts below provide an overview of Apple's current and previous trade-in values in the U.S., according to its website. Maximum values for most devices either decreased or saw no change, but the iPad Air received a slight bump. ...

Top Rated Comments

HarryKeogh Avatar
164 months ago
Apple Inc.: I'd like to return these 8 million iPhones.

Foxconn: What's the problem?

Apple Inc.: There's a tiny scratch on some of them, a dead pixel on others...y'know, it's just when you spend several billion dollars you want them perfect.

Foxconn: Gotcha, let me talk to the manager and we'll see what we can do.

10 minutes later...

Foxconn: We can't exchange them but how about a $300,000,000 iTunes gift card?
Score: 44 Votes (Like | Disagree)
orthorim Avatar
164 months ago
I mean, I'm glad that Apple takes the customer experience enough to force their suppliers to get things right, but still, how does stuff like this happen at this stage in the game? This story comes right on the heels of news that production difficulties were pushing the launch of the 5S back several months. If there are problems that significant for a minor phone upgrade, what happens with a complete redesign for the iPhone 6? Come on, Apple, get your house in order!

Maybe Apple should go back to cheap plastic phones, like the others?

Seriously Apple insists on pushing the envelope, and I'd say at times that's bordering on the obsessive... scratch that, it *is* obsessive in a way that a lot of customers probably can't relate. But they do it, and they have the best looking phone by a mile, so you can't really argue with it.

Like the story of the MacBook Pro webcam. The designers wanted a green camera light when the camera is on, but they didn't want to have an ugly hole when its off. They wanted the light to shine through the aluminum. Well aluminum isn't translucent - but you can make a hole in it so small that the eye cannot see it to get the same effect. All you need is lasers. So Apple bought lasers for over $200M so its manufacturing partners can shoot tiny holes in the aluminum housing so there is no hole visible in the case.

I am sure there's stories like this about the iPhone 5, too. It's what makes it feel, as one review described it, "like a piece of jewelry". Like it was not assembled but formed from a single piece. Like a monolith. And it makes these hard or impossible to copy. You may have noticed there is not a single competitor that makes a phone this small with that many features. Because they can't.

That's why the manufacturers have so many problems making them. Not at all unusual for Apple.
Score: 10 Votes (Like | Disagree)
AppleScruff1 Avatar
164 months ago
8 million defective phones returned and no supply problem created. Does this mean that sales aren't strong?
Score: 10 Votes (Like | Disagree)
mccldwll Avatar
164 months ago
I am glad I helped contribute towards this. I returned at least 30 iphone 5s. All had some sort of issue out of the box. I officially gave up and will be moving onto the Galaxy S4.


LOL. You have zero credibility. Here's an earlier post of your's (and that probably wasn't truthful either):

"Not true. Back in November I did exactly this. I think they let me get through at least 5 phones before saying no more. All had various issues from:
rattling sleep wake buttons
Crooked home..."
Score: 8 Votes (Like | Disagree)
rtomyj Avatar
164 months ago
The iPhone 5, beside the still un-understandable screen size decision, is a catastrophy.

I have a bump case, which is a failure in itself because it ads weight, size, and covers the iphone, and still there are many scratches on my iPhone 5.

Like many many people reporting it, my lock button is ****ed up (can't reach it since it's too low).

BUT the very worst is the so called "new more durable" cable and socket that is already ****ed as well, and I have to use a piece of paper for it to connect, only on one side (the other doesn't work anymore).

It goes without saying that I'm going to replace my iPhone, but I'm certainly not buying another one anymore, tired of this un-innovative, overpriced, piece of crap.

Here we have the vocal minority folks. Perfect example too. Firstly, I have a "perfect" iPhone 5 on my first try. The 16:9 screen is awkward at first but I really like it now. Second, you want a new phone but you don't like the weight a bump case adds to a very light phone? So your content with a heavier phone with a case on it just because its not Apple, right? Third, dropped my phone and guess what? Not a scratch (say what!). Use my lightning cable like crazy, with two devices and guess what? Not a nick on it (**** be cray cray!).

Finally, I had buddies ask me for phone advice. I gave them many options, iPhone, Droids, Windows, even BB. Why did they choose the iPhone. For the screen size, apps and many more things. How is Apple not innovating? Better question who is in your opinion, and why? Catch: first Google "Gimmick"
Score: 8 Votes (Like | Disagree)
GoCubsGo Avatar
164 months ago
"Apple Returns 5-8 Million Defective iPhones to Foxconn?"

Are you asking us or telling us? Yes, the rumor is they did return defective units according to a translated article from China Business. :D
Score: 8 Votes (Like | Disagree)