Apple Faces Class Action Lawsuit Over Screen Ghosting on Retina MacBook Pros
Law360 reports (via 9to5Mac) that a Retina MacBook Pro owner has launched a would-be class action lawsuit against Apple, alleging that the widely reported ghosting issues are the result of defective LG screens and that Apple has been "tricking" customers into buying these by not distinguishing them from models sold with Samsung screens.
Ghost images of previous content have been widely demonstrated on some Retina MacBook Pros, as in the above video. A
support thread on apple.com on the issue currently runs to over 7000 posts across almost 500 pages. Apple uses displays manufactured by both Samsung and LG in its Retina laptops, and it has been
strongly indicated that the issue affects mostly machines with LG screens. Apple has so far made no statement on the issue beyond a
support document in which it describes "image persistence" as a characteristic of IPS displays and gives some advice on minimizing the effects.
The lawsuit has been filed in a Federal court in California by Retina MacBook Pro owner Beau Hodges, who says that Apple should have disclosed the issue and allowed customers to choose between machines with LG and Samsung screens.
The electronics giant must know about the differences between the two versions because it spent a considerable amount of time testing the products during research and development and has been inundated with complaints from customers about the LG screen’s problems, according to the suit.
“The performance disparity between the LG version and the Samsung version is particularly troubling given that Apple represents the MacBook Pro with retina display as a single, unitary product, described as the highest quality notebook display on the market,” the complaint said. “None of Apple’s advertisements or representations discloses that it produces the computers with display screens that exhibit different levels of performance and quality.”
A class action lawsuit is one in which an individual or small number of people file a claim representing a larger group of individuals in similar circumstances.
Related Stories
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99.
The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option.
A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
Apple has been involved in a long-running iPhone trademark dispute in Brazil, which was revived today by IGB Electronica, a Brazilian consumer electronics company that originally registered the "iPhone" name in 2000.
IGB Electronica fought a multi-year battle with Apple in an attempt to get exclusive rights to the "iPhone" trademark, but ultimately lost, and now the case has been brought to...
Google has rolled out picture-in-picture support as an "experimental" feature for YouTube premium subscribers, allowing them to watch video in a small window when the app is closed.
If you're a premium YouTube subscriber looking to try out picture-in-picture, follow these steps: Launch a web browser and sign into your YouTube account at YouTube.com.
Navigate to www.youtube.com/new.
Scroll...
Apple has published a FAQ titled "Expanded Protections for Children" which aims to allay users' privacy concerns about the new CSAM detection in iCloud Photos and communication safety for Messages features that the company announced last week. "Since we announced these features, many stakeholders including privacy organizations and child safety organizations have expressed their support of...
Apple is currently engaged in a cat-and-mouse game with persistent kids looking to circumvent Screen Time restrictions, but the company has been receiving some criticism for not moving quickly enough to lock down some of the loopholes, reports The Washington Post.
A few of the loopholes and ways for parents to shut them down are documented on the site Protect Young Eyes, while these and...
Apple's new macOS Mojave update is not compatible with mid-2010 and mid-2012 Mac Pros with stock GPUs, but it is supported on 2010 and 2012 Mac Pro models that have been upgraded with graphics cards that support Metal.
Apple today shared a new support document that provides a list of graphics cards that are Metal-capable, which will be useful for 2010 and 2012 Mac Pro owners who want to...
For this week's giveaway, we've teamed up with MAXOAK to offer MacRumors readers a chance to win a Bluetti portable power station and an accompanying solar panel. Bluetti makes a range of portable power station options that are useful for camping, emergencies, power outages, off-grid living, and similar situations.
The Bluetti EB70 is a solid middle of the road option that offers 716Wh and...
If you unwrapped an Apple product today it likely came with one of the company's first-party Lightning cables, but having an extra on hand is always a good idea, so you can place it in other rooms in your house, in your car, or in a bag when you travel.
For that reason, now's a good time to shop for third-party Lightning cables that are cheaper than Apple's own accessory, but still Made For...
Apple has stopped selling the second-generation 10.5-inch iPad Pro, originally released in June 2017, after launching a new 10.5-inch iPad Air today.
The 10.5-inch iPad Pro had remained available from $649 following the release of 11-inch and 12.9-inch iPad Pro models in October 2018, but it has been replaced by the 10.5-inch iPad Air with a cheaper starting price of $499.
The new iPad...
Top Rated Comments
How so, they are selling faulty equipment. Not sure why so many people give Apple a pass on these type of things.
Everyone wants a piece of the Apple pie these days.
I don't have a rMBP, but if I were to buy one and end up with an LG display, I'd exchange it. But then I might end up with another LG display. It's clearly a defect, and isn't acceptable on a machine where the selling point is the display.
Unfortunately Apple supply chain demand means Apple has to use the crappy LG display.