Reports of Slow and Inconsistent Wi-Fi Connections on Some iPhone 5 Devices

A3a3T8iCYAAjhozNow that the iPhone 5 has reached the hands of possibly millions of new customers, there are reports that some customers are having a problem with the iPhone 5's Wi-Fi connectivity.

A thread titled Painfully Slow WiFi on new iPhone 5 on our own forums details some of the problems that have been seen by some customers. Byran85 writes:

I just got done setting up my iPhone 5 (as new, not restore). I was trying to download my music from iTunes when it seemed to be taking forever. I cancelled the downloads and then kept testing the WiFi in various other ways. Just loading the app store, my iPhone 4 will load anything faster than my iPhone 5 right now. I've rebooted the router and tried multiple devices and have narrowed the problem down to the WiFi in the iPhone 5. I've also tried using different bands, 2.4 and 5 both produce the same outcome. I launched speedtest.net app about 2 minutes ago and hit begin test. Its still "finding the closest server". I have also tried the reset network settings. Still the same issue.

The rest of the thread shows others with the same type of problem (slow to no connectivity), while others report simply slower-than-normal connectivity. The image on the right was posted by @I_Am_Lucas showing ~2.5Mbps (~300K/s) on his Wi-Fi network. Others have even reported speeds down to 0.5Mbps (~62K/s).

Some users have been able to isolate their problem to when connecting to WPA2 encrypted Wi-Fi routers, and found that moving to (the much less secure) WEP encryption or being unprotected can resolve the issue. Since Apple Retail Stores have unprotected Wi-Fi, the issue may not show up at all in-store. Some have reported success with iPhone 5 hardware replacements from Apple, but several users have reported no success after getting a replacement unit. It should be noted that there may be multiple Wi-Fi related issues that could be affecting users. A lengthy thread in Apple's own discussion forum also reflects the same issues amongst many customers.

One Apple forum poster received confirmation from AppleCare that Apple seems to be aware of the issue, but a resolution is not yet available:

Just spoke with iPhone AppleCare and they are definitely aware of the problem and Apple engineers are working on it. I asked if it was hardware or software related and she said the WPA2 issue seems to be software based and the non-connecting issue may be hardware based, but that they are still trying to identify the cause.

According to the AppleCare representative, they are still working on the issue. The issue seems to affect a small minority of iPhone 5 owners.

Top Rated Comments

arn Avatar
116 months ago
The problem with using sites like Speedtest.com for this testing is that it is highly dependent on the customer's ISP and access points which have little to NOTHING to do with the iPhone 5.
A lot of the reports are from head-to-head comparisons of an iPhone 4S vs iPhone 5 on the same network.

note: it's not every iPhone 5. Just some.

arn
Score: 25 Votes (Like | Disagree)
joelvega125 Avatar
116 months ago
Another reason not to buy on launch day...
Score: 18 Votes (Like | Disagree)
cdmoore74 Avatar
116 months ago
Total BS I have iPhone 5 my wifi works absolutely fine, some people like to rain on everyone's parade. This is the best smartphone out there, some people just want to see it fail.

Written on my iPhone 5.


Dude this is the most ignorant thing to say. Just because it's a Apple product does not make it bulletproof. I had this problem as well but I did a factory restore without iCloud and I'm working fine. Hopefully it's a software problem that can be fixed pretty quickly. Just because your not having the issue does not mean other people are crazy, lying or out to destroy Apples image.
You my friend have a lot of growing up to do.
Score: 11 Votes (Like | Disagree)
Mr. Gates Avatar
116 months ago
Antenna Gate ....Part 2

This time it's personal ....networks ;)
Score: 10 Votes (Like | Disagree)
FirePhantom Avatar
116 months ago
The problem with using sites like Speedtest.com for this testing is that it is highly dependent on the customer's ISP which has NOTHING to do with the iPhone 5.
If you use it on your other devices and it works fine, and then it doesn't work on your iPhone 5 using the same server, then it is very clearly a problem with the iPhone 5's connection and not your internet connection in general.

OT: Hopefully this problem is not based in the hardware. Seeing as the reports indicate that it may be a WEP2-specific problem, it seems to be software-related and can hopefully be fixed by an update from Apple.
Score: 10 Votes (Like | Disagree)
Raftysworld Avatar
116 months ago
Mine is fast. I think these reports are fake.
Score: 10 Votes (Like | Disagree)

Top Stories

iPhone 13 Always On Feature

iPhone 13 to Bring Over a Major Feature From the Apple Watch

Wednesday July 28, 2021 2:21 am PDT by
Apple's upcoming iPhone 13 lineup will feature an always-on display akin to the Apple Watch Series 5 and Series 6, according to recent reports. In his weekly Power On newsletter, Bloomberg journalist Mark Gurman, who often reveals accurate insights into Apple's plans, said that the iPhone 13 may feature an Apple Watch-inspired always-on mode. The Apple Watch Series 5 and Apple Watch...
REC ASA CODE2016 20160601 205816 2745

Elon Musk Reportedly Demanded to Become Apple CEO as Part of Potential Tesla Acquisition [Update: Musk Denies]

Friday July 30, 2021 9:04 am PDT by
Tesla CEO Elon Musk reportedly once demanded that he be made Apple CEO in a brief discussion of a potential acquisition with Apple's current CEO, Tim Cook. The claim comes in a new book titled "Power Play: Tesla, Elon Musk and the Bet of the Century," as reviewed by The Los Angeles Times. According to the book, during a 2016 phone call between Musk and Cook that touched on the possibility of ...
duracell battery bitter coating

Apple Says Don't Buy AirTag Replacement Batteries With Bitter Coating

Wednesday July 28, 2021 11:08 am PDT by
Since AirTags were just released earlier this year and are expected to have a year-long battery life, it may be some time yet before AirTag users need a replacement battery, but when the time comes for a refresh, Apple is warning customers not to buy batteries with a bitter coating. AirTags use coin-shaped CR2032 batteries, which happen to be a size that's easy to swallow. Some battery...
nothing ear 1 buds 1

Nothing 'Ear (1)' True Wireless Earbuds Launch to Take on AirPods Pro With ANC and Unusual Design for $99

Tuesday July 27, 2021 7:57 am PDT by
Nothing, a new brand from OnePlus founder Carl Pei, has today officially launched the "Ear (1)" true wireless earbuds after months of anticipation around the company's AirPods Pro rival. The Ear (1) features an in-ear design, Active Noise Cancelation, Bluetooth 5.2, IPX4 water resistance, and a charging case with Qi-compatible wireless charging and a USB-C port. Fast pairing is supported on...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
Apple Leak Feature

Apple Demands Leaker Reveals Sources Under Threat of Being Reported to Police

Wednesday July 28, 2021 6:53 am PDT by
Apple has sent a cease and desist letter to a leaker based in China as part of its continuing attempts to curtail leaks of unreleased products, according to Vice. A Chinese citizen who shared images of stolen Apple prototypes on social media was sent a warning letter from Fangda Partners, Apple's law firm in China, on June 18, 2021. An extract from the letter read:You have disclosed without ...
apple rtp land

Apple Preparing to Occupy 200,000 Square Feet of Temporary Space Ahead of New $1 Billion North Carolina Campus

Thursday July 29, 2021 9:14 am PDT by
Back in April, Apple announced a $430 billion investment over the next five years to create more than 20,000 new jobs as the company continues to expand. One significant piece of that plan is a new engineering and research center in North Carolina where Apple will be investing over $1 billion and hiring at least 3,000 employees. Assemblage of seven properties in Research Triangle Park owned by ...
iOS 15 General Feature Purple

Everything New in iOS 15 Beta 4: Safari Tweaks, MagSafe Battery Pack Support, Notification Updates and More

Tuesday July 27, 2021 11:47 am PDT by
Apple today released the fourth betas of iOS 15 and iPadOS 15, introducing additional refinements to the new features that are coming in the software updates. In these betas, Apple has introduced changes for Safari, Notifications, Focus mode, and more. Safari Updates Apple is continuing to refine the design of Safari on the iPhone, and in iOS 15, there are tweaks to improve usability. ...
new m1 chip

Tim Cook on Apple Deciding to Manufacture Components: 'We Ask Ourselves If We Can Do Something Better'

Tuesday July 27, 2021 3:04 pm PDT by
During today's earnings call for the third fiscal quarter of 2021 (second calendar quarter), Apple CEO Tim Cook was asked how Apple decides what components to purchase and what components to develop, and Cook said that Apple asks if it can be done better. We ask ourselves if we can do something better. If we can deliver a better product. If we can buy something in the market and it's great...
a15 chip

iPhone 13 and Redesigned MacBook Pro Chip Production Hit With Gas Contamination

Friday July 30, 2021 5:44 am PDT by
The most important TSMC factory that manufactures Apple's chips destined for next-generation iPhone and Mac models has been hit by a gas contamination, according to Nikkei Asia. The factory, known as "Fab 18," is TSMC's most advanced chipmaking facility. TSMC is Apple's sole chip supplier, making all of the processors used in every Apple device with a custom silicon chip. Industry...