Reports of Slow and Inconsistent Wi-Fi Connections on Some iPhone 5 Devices

A3a3T8iCYAAjhozNow that the iPhone 5 has reached the hands of possibly millions of new customers, there are reports that some customers are having a problem with the iPhone 5's Wi-Fi connectivity.

A thread titled Painfully Slow WiFi on new iPhone 5 on our own forums details some of the problems that have been seen by some customers. Byran85 writes:

I just got done setting up my iPhone 5 (as new, not restore). I was trying to download my music from iTunes when it seemed to be taking forever. I cancelled the downloads and then kept testing the WiFi in various other ways. Just loading the app store, my iPhone 4 will load anything faster than my iPhone 5 right now. I've rebooted the router and tried multiple devices and have narrowed the problem down to the WiFi in the iPhone 5. I've also tried using different bands, 2.4 and 5 both produce the same outcome. I launched speedtest.net app about 2 minutes ago and hit begin test. Its still "finding the closest server". I have also tried the reset network settings. Still the same issue.

The rest of the thread shows others with the same type of problem (slow to no connectivity), while others report simply slower-than-normal connectivity. The image on the right was posted by @I_Am_Lucas showing ~2.5Mbps (~300K/s) on his Wi-Fi network. Others have even reported speeds down to 0.5Mbps (~62K/s).

Some users have been able to isolate their problem to when connecting to WPA2 encrypted Wi-Fi routers, and found that moving to (the much less secure) WEP encryption or being unprotected can resolve the issue. Since Apple Retail Stores have unprotected Wi-Fi, the issue may not show up at all in-store. Some have reported success with iPhone 5 hardware replacements from Apple, but several users have reported no success after getting a replacement unit. It should be noted that there may be multiple Wi-Fi related issues that could be affecting users. A lengthy thread in Apple's own discussion forum also reflects the same issues amongst many customers.

One Apple forum poster received confirmation from AppleCare that Apple seems to be aware of the issue, but a resolution is not yet available:

Just spoke with iPhone AppleCare and they are definitely aware of the problem and Apple engineers are working on it. I asked if it was hardware or software related and she said the WPA2 issue seems to be software based and the non-connecting issue may be hardware based, but that they are still trying to identify the cause.

According to the AppleCare representative, they are still working on the issue. The issue seems to affect a small minority of iPhone 5 owners.

Top Rated Comments

arn Avatar
118 months ago
The problem with using sites like Speedtest.com for this testing is that it is highly dependent on the customer's ISP and access points which have little to NOTHING to do with the iPhone 5.
A lot of the reports are from head-to-head comparisons of an iPhone 4S vs iPhone 5 on the same network.

note: it's not every iPhone 5. Just some.

arn
Score: 25 Votes (Like | Disagree)
joelvega125 Avatar
118 months ago
Another reason not to buy on launch day...
Score: 18 Votes (Like | Disagree)
cdmoore74 Avatar
118 months ago
Total BS I have iPhone 5 my wifi works absolutely fine, some people like to rain on everyone's parade. This is the best smartphone out there, some people just want to see it fail.

Written on my iPhone 5.


Dude this is the most ignorant thing to say. Just because it's a Apple product does not make it bulletproof. I had this problem as well but I did a factory restore without iCloud and I'm working fine. Hopefully it's a software problem that can be fixed pretty quickly. Just because your not having the issue does not mean other people are crazy, lying or out to destroy Apples image.
You my friend have a lot of growing up to do.
Score: 11 Votes (Like | Disagree)
Mr. Gates Avatar
118 months ago
Antenna Gate ....Part 2

This time it's personal ....networks ;)
Score: 10 Votes (Like | Disagree)
FirePhantom Avatar
118 months ago
The problem with using sites like Speedtest.com for this testing is that it is highly dependent on the customer's ISP which has NOTHING to do with the iPhone 5.
If you use it on your other devices and it works fine, and then it doesn't work on your iPhone 5 using the same server, then it is very clearly a problem with the iPhone 5's connection and not your internet connection in general.

OT: Hopefully this problem is not based in the hardware. Seeing as the reports indicate that it may be a WEP2-specific problem, it seems to be software-related and can hopefully be fixed by an update from Apple.
Score: 10 Votes (Like | Disagree)
Raftysworld Avatar
118 months ago
Mine is fast. I think these reports are fake.
Score: 10 Votes (Like | Disagree)

Top Stories

studio buds family

Beats Studio Buds Debuting Today With Active Noise Cancellation, Stemless Design, and More for $150

Monday June 14, 2021 8:00 am PDT by
We've seen a lot of teasers about the Beats Studio Buds over the past month since they first showed up in Apple's beta software updates, and today they're finally official. The Beats Studio Buds are available to order today in red, white, and black ahead of a June 24 ship date, and they're priced at $149.99. The Studio Buds are the first Beats-branded earbuds to truly compete with AirPods...
affinity designer contour tool

Serif Updates Affinity Photo, Designer, and Publisher With New Tools and Functions

Thursday February 4, 2021 1:58 am PST by
Serif today announced across-the-board updates for its popular suite of Affinity creative apps, including Affinity Photo, Affinity Designer, and the Apple award-winning Affinity Publisher for Mac, all of which were among the first professional creative suites to be optimized for Apple's new M1 chip. "After another year which saw record numbers of people switching to Affinity, it's exciting to...
maxresdefault

Craig Federighi and Greg Joswiak Discuss iPadOS 15, macOS Monterey, Privacy, Shortcuts on Mac, and More

Saturday June 12, 2021 6:12 am PDT by
As is tradition, Apple executives Craig Federighi and Greg Joswiak joined Daring Fireball's John Gruber in an episode of The Talk Show to discuss several announcements that Apple made over this weeks WWDC, including iPadOS 15, macOS Monterey, and a large focus around privacy. Federighi kicks off the conversation discussing the common architecture, now thanks to Apple silicon, across all of...
M1X MBP Feature

Leaker: Upcoming MacBook Pro to See Price Hike Over Current Model, Equal Performance Across 14 and 16-Inch Sizes

Tuesday August 24, 2021 5:28 am PDT by
The upcoming 14-inch MacBook Pro is set to be more expensive than the current 13-inch MacBook Pro and both the 14 and 16-inch models will offer the same performance, according to the leaker known as "Dylandkt." The leaker shared the information on Twitter, explaining that both of the upcoming MacBook Pro models, expected to come in 14 and 16-inch sizes, will feature the same performance due...
youtube apple tv

YouTube Discontinuing 3rd-Generation Apple TV App, AirPlay Still Available

Wednesday February 3, 2021 3:09 pm PST by
YouTube is planning to stop supporting its YouTube app on the third-generation Apple TV models, where YouTube has long been available as a channel option. A 9to5Mac reader received a message about the upcoming app discontinuation, which is set to take place in March.Starting early March, the YouTube app will no longer be available on Apple TV (3rd generation). You can still watch YouTube on...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
YouTube Picture in Picture Feature

YouTube Premium Subscribers Can Now Use iOS Picture-in-Picture: Here's How

Wednesday August 25, 2021 3:55 am PDT by
Google has rolled out picture-in-picture support as an "experimental" feature for YouTube premium subscribers, allowing them to watch video in a small window when the app is closed. If you're a premium YouTube subscriber looking to try out picture-in-picture, follow these steps: Launch a web browser and sign into your YouTube account at YouTube.com. Navigate to www.youtube.com/new. Scroll...
iPhone 13 Dummy Thumbnail 2

Kuo: iPhone 13 to Feature LEO Satellite Communications to Make Calls and Texts Without Cellular Coverage

Sunday August 29, 2021 7:39 am PDT by
The iPhone 13 will feature low earth orbit (LEO) satellite communication connectivity to allow users to make calls and send messages in areas without 4G or 5G coverage, according to the reliable analyst Ming-Chi Kuo. In a note to investors, seen by MacRumors, Kuo explained that the iPhone 13 lineup will feature hardware that is able to connect to LEO satellites. If enabled with the relevant...
twitterqrcode

Twitter Introduces QR Codes for Sharing and Following Accounts

Wednesday November 16, 2016 4:13 pm PST by
Twitter today introduced Snapchat-style QR codes, which are designed to make it easier to find and follow friends on the social network. Each Twitter QR code is unique to an individual Twitter user, so when scanned, it'll bring up the person's account. To access your Twitter QR code, you'll need the official Twitter app for iOS. In the app, go to your profile, tap on the gear icon, and select...
macOS Monterey on MBP Feature

Apple Seeds Sixth Beta of macOS Monterey to Developers

Monday August 30, 2021 1:11 pm PDT by
Apple today seeded the sixth developer beta of macOS Monterey, the newest version of the macOS operating system. The sixth beta comes three weeks after Apple released the fifth macOS Monterey beta. Registered developers can download the beta through the Apple Developer Center and once the appropriate profile is installed, betas will be available through the Software Update mechanism in...