Apple Broadens Access to Advanced Online Store Chat Services for UK, Germany, Spain

Pocket-lint notes that Apple's online store downtime earlier today saw the expansion of chat support services for iPad and iPhone customers in the UK, Germany, Spain, and Brazil. The updated chat options include the ability to participate in a traditional text chat with a Specialist, a guided tour in which the customer can share the Specialist's screen to be walked through product information, and scheduling of online sessions to help set up new devices.

Now there’s a whole new way to get help from the Apple Online Store. When shopping for a new iPad or iPhone, you can get answers to all your questions through a personalised, online guided tour. We can even help set up your new product after you get it.

apple online store specialist chat uk
The features are not completely new, as Apple rolled out revamped text chat windows and began testing the screen sharing option in Brazil back in April. At the time, the screen sharing feature was limited to customers shopping for the iPad 2.

The advanced chat screen sharing and device setup options are not yet available in the United States or other countries, and even in countries where the options have launched availability may be limited.

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Top Rated Comments

rmatthewware Avatar
154 months ago
I'll take the redhead, please.
Score: 20 Votes (Like | Disagree)
andyjam Avatar
154 months ago
Cue "They spelled 'Personalized' wrong" comments.

With the "Americans are so stupid" responses...
Score: 13 Votes (Like | Disagree)
inspirations365 Avatar
154 months ago
Cue "They spelled 'Personalized' wrong" comments.
Score: 9 Votes (Like | Disagree)
Krazy Bill Avatar
154 months ago
Based on all the pics of the smiling Apple employees... it's clear they don't hire any fat people.

Probably because the stores are so busy and floor space is tight...
Score: 7 Votes (Like | Disagree)
wkadamsjr Avatar
154 months ago
A lot of people can't tell apart different localisations of English.

You spelled "localizations" wrong...:D
Score: 4 Votes (Like | Disagree)
wkadamsjr Avatar
154 months ago
This is front page news?

I thought Page 1 news was reserved for things like videos comparing iPhone parts. :p
Score: 4 Votes (Like | Disagree)