Apple Reissuing OS X Mountain Lion Up-to-Date Codes "not recognized as valid code" or "already redeemed"

For those users who received a redemption code for OS X Mountain Lion while the Up to Date program was temporarily live, it appears that many of the original codes are invalid.

Users are reporting receiving errors while trying to redeem codes. Errors include "The code you entered is not recognized as valid code" and errors that the code has already been used.

Several users are tracking the issue in our forums and have been told by AppleCare representatives that new codes will be issued shortly:

I got my code 2 days ago and mine is invalid also. I just called up applecare about 30 minutes ago and told the guy my situation and he had me try to redeem it again but it said it had already been redeemed. He then said that his system had a note in it saying that anyone who redeemed their serial number and got one of the invalid codes should recieve another email within one business day after mountain lion was released (already happened so the time is ticking now).

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nwc12345

94 months ago

Apple continuing their great track record with product launches!

Rating: 5 Votes

Prof.

94 months ago

This is a huge slip-up for Apple, imo.

Rating: 4 Votes

MrGarfer

94 months ago

I have a thought

Apple is offering an update for $20 (which used to cost more) and they're saying you can get it free if you bought a computer in the last 30 day. Why don't you chill out and cut them some slack. It's not like there's anything in Mountain Lion that's all of a sudden going to make your life soooo much better.

Rating: 3 Votes

Prof.

94 months ago

Billion? RLY?

I think he meant Trillion.

Rating: 2 Votes

professorevil

94 months ago

I think he meant Trillion.

Bazillion, actually.

Rating: 2 Votes

Slag

94 months ago

Maybe the page should not have been live and it wasn't for very long, but honestly, for those that jumped on the news article and got a now bad code, and must get another one, it kind of serves you right for thinking you may either get Lion early or you just had to have the code that day because someone said you could.

Awesome so its the customers fault, Apple did good... The fanboy meter is off the charts.

Just so you know - I applied for my free copy today way after the official release and still got a bad code. So it's definetly not limited to the people who applied early.

They messed up big time and now their customer support division will pay the price with some overtime.

Rating: 2 Votes

oneMadRssn

94 months ago

I'm not really in this boat as I don't have an eligible mac. However, if I was and wanted it this badly, I would just download it from bittorrent and install.

Then when the code arrives tomorrow or in a month, redeem it in the MAS to tie up the loose ends.

No feeling bad, it's not stealing if you're copying something which you are entitled to.

Rating: 2 Votes

oldvictor

94 months ago

Look on the bright side, at least the update is FREE.

Apple have consistently given me good customer service and at least you can get help and it's not a faceless organisation from a customers point of view.

There maybe a wait for the new codes, but at least Apple responds to and you are in the loop by them rather then wondering if anyone is ever going to answer like some support companies.

This update costs nothing for those lucky enough to have codes or be allowed to request them. Apple did not need to do this and the your Mac is still as good as it was yesterday. Nothing has changed apart from the "want it now" culture that we live in.

A big thank you to Apple and their support staff and please enjoy your Apple's new or old OS. You will get the update in the end.

:)

Rating: 2 Votes

ugp

94 months ago

I wonder how much additional $$'s Apple made by the folks who just said the hell with it and downloaded OS X for the $20 win.

I was half-tempted myself...until I realized that Apple has already received enough of my money for one year. Bastards! :p

I wonder who's azz will be handed to them for this screw up? Poor son-of-a-programming gun.

Exactly. I just spent $2200 on my MBP. $20 seems trivial but it's about principal now.

Rating: 2 Votes

Pivs

94 months ago

I didn't even get to finish filling out the form on Monday, yet the code I requested and got today is invalid. Lame! This roller coaster of trying to get ML today is absolutely killing my productivity.

Rating: 2 Votes

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