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For those users who received a redemption code for OS X Mountain Lion while the Up to Date program was temporarily live, it appears that many of the original codes are invalid.
Users are reporting receiving errors while trying to redeem codes. Errors include "The code you entered is not recognized as valid code" and errors that the code has already been used.
Several users are tracking the issue in our forums and have been told by AppleCare representatives that new codes will be issued shortly:
I got my code 2 days ago and mine is invalid also. I just called up applecare about 30 minutes ago and told the guy my situation and he had me try to redeem it again but it said it had already been redeemed. He then said that his system had a note in it saying that anyone who redeemed their serial number and got one of the invalid codes should recieve another email within one business day after mountain lion was released (already happened so the time is ticking now).
Top Rated Comments
Apple is offering an update for $20 (which used to cost more) and they're saying you can get it free if you bought a computer in the last 30 day. Why don't you chill out and cut them some slack. It's not like there's anything in Mountain Lion that's all of a sudden going to make your life soooo much better.
Apple have consistently given me good customer service and at least you can get help and it's not a faceless organisation from a customers point of view.
There maybe a wait for the new codes, but at least Apple responds to and you are in the loop by them rather then wondering if anyone is ever going to answer like some support companies.
This update costs nothing for those lucky enough to have codes or be allowed to request them. Apple did not need to do this and the your Mac is still as good as it was yesterday. Nothing has changed apart from the "want it now" culture that we live in.
A big thank you to Apple and their support staff and please enjoy your Apple's new or old OS. You will get the update in the end.
:)
Then when the code arrives tomorrow or in a month, redeem it in the MAS to tie up the loose ends.
No feeling bad, it's not stealing if you're copying something which you are entitled to.
Exactly. I just spent $2200 on my MBP. $20 seems trivial but it's about principal now.