Google Chrome Causing Freezing and Crashing on New Mac Notebooks

Over the past several days, Gizmodo has been highlighting freezing and crashing issues on several of its staff's new MacBook Air models, linking the problems to Google Chrome. Switching to Apple's Safari browser eliminated all of the issues, and thus the site recommended that owners of the new machines avoid Chrome for the time being.

macbook air google chrome
Google has now issued a statement to Gizmodo acknowledging that Chrome is the culprit and discussing the steps it is taking to address the issue. While Google has disabled some of Chrome's GPU acceleration on an emergency basis as it seeks to deploy a permanent solution, the company has also filed a bug report with Apple as such issues should not be able to cause an entire system to freeze or crash.

"We have identified a leak of graphics resources in the Chrome browser related to the drawing of plugins on Mac OS X. Work is proceeding to find and fix the root cause of the leak.

The resource leak is causing a kernel panic on Mac hardware containing the Intel HD 4000 graphics chip (e.g. the new Macbook Airs). Radar bug number 11762608 has been filed with Apple regarding the kernel panics, since it should not be possible for an application to trigger such behavior.

While the root cause of the leak is being fixed, we are temporarily disabling some of Chrome's GPU acceleration features on the affected hardware via an auto-updated release that went out this afternoon (Thursday June 28). We anticipate further fixes in the coming days which will re-enable many or all of these features on this hardware."

With the issue affecting all systems using Intel HD 4000 graphics, all of Apple's notebook models released earlier this month are susceptible and owners of the new MacBook Pro models are indeed also reporting the issue.

First launched in September 2008, Chrome has steadily gained in overall popularity among desktop Internet browsers and is currently running neck-and-neck with Firefox for the second position behind Microsoft's Internet Explorer.

Related Roundup: MacBook Air
Related Forums: MacBook Air, MacBook Pro

Popular Stories

Beyond iPhone 13 Better Blue Face ID Single Camera Hole

10 Reasons to Wait for Next Year's iPhone 17

Monday July 8, 2024 5:00 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different – already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
iPhone 15 Pro Cameras

iPhone 17 Pro Max Will Be First Model to Feature Three 48MP Cameras

Thursday July 11, 2024 12:20 am PDT by
Next year's iPhone 17 Pro Max will feature an upgraded 48-megapixel Tetraprism camera for enhanced photo quality and zoom functionality, according to Apple analyst Ming-Chi Kuo. In his n-iphone-tetraprism-upgrade-ca62dd37e364">latest investor note published to Medium, Kuo said the key specification change would be a 1/2.6" 48MP CIS sensor, up from the 1/3.1" 12MP sensor expected to be used...
iOS 18 on iPhone Feature

Everything New in iOS 18 Beta 3

Monday July 8, 2024 12:54 pm PDT by
With the third betas of iOS 18 and iPadOS 18 that Apple released today, there are additional tweaks to a number of features like Dark Mode icons, the Photos app, emoji in Messages, and more, with Apple appearing to be preparing for the launch of Apple Intelligence. Apple will continue updating iOS 18‌ over the course of the next couple of months, refining the beta prior to its launch....
iPhone 17 Plus Feature

iPhone 17 'Slim': Everything We Know So Far

Friday July 5, 2024 5:13 am PDT by
In 2025, Apple is expected to discontinue the iPhone "Plus" device in its iPhone 17 lineup to make way for an iPhone "Slim" – although it may not actually be called this when it debuts in the fall of next year. Even though the iPhone 16 series launch is still over two months away, when you consider that we learned about larger displays on the iPhone 16 Pro models way back in May 2023, rumors...
Beyond iPhone 13 Better Blue Face ID

iPhone 16 Models Rumored to Have Face ID-Related Design Changes

Tuesday July 9, 2024 9:15 am PDT by
iPhone 16 models coming later this year could have some Face ID-related "design changes," supply chain publication DigiTimes said this week. The original source of this information is British newspaper The Telegraph, which six weeks ago reported that Face ID component supplier Coherent was considering selling or repurposing a manufacturing facility in Newton Aycliffe, a small town in...
AirPods Pro Beta Firmware

Apple Releases New AirPods Pro 2 Beta Firmware With Support for iOS 18 Features

Tuesday July 9, 2024 11:46 am PDT by
Apple today released a second beta firmware for the AirPods Pro 2, including both the Lightning and USB-C versions. The updated firmware has a build number 7A5244b and it is available to developers at the current time. This is the second firmware update that Apple has released since announcing new AirPods Pro 2 features in June. There are several new features that are coming to the AirPods...
iPhone 16 Pro Front Update Blue

iPhone 16 Pro Rumored to Support 40W Fast Charging and 20W MagSafe

Wednesday July 10, 2024 3:57 am PDT by
Apple's forthcoming iPhone 16 Pro and iPhone 16 Pro Max will support 40W wired fast charging and 20W MagSafe charging, claims a rumor currently swirling around China. Right now, iPhone 15 and iPhone 15 Pro models are capable of up to 27W peak charging speeds with an appropriate USB-C power adapter, while official MagSafe chargers from Apple and authorized third parties can wirelessly charge...

Top Rated Comments

digitalhen Avatar
157 months ago
...the company has also filed a bug report with Apple as such issues should not be able to cause an entire system to freeze or crash.

This really is the key part of the article. There's no way that this should be happening in the first place.
Score: 58 Votes (Like | Disagree)
AustinIllini Avatar
157 months ago
Listen Apple, you gotta make it available to set chrome as a default browser in ios because I ain't comin' back to safari what so ever.

What does this comment have to do with mac notebooks?
Score: 28 Votes (Like | Disagree)
Big-TDI-Guy Avatar
157 months ago
All your kernel are belong to Google!
Score: 22 Votes (Like | Disagree)
valkata Avatar
157 months ago
Macs don't crash when they run anything else.
They crash when they run Chrome.

I think the source of the problem is quite clear.
Yep, it is very clear. Problem is in OSX. Applications can crash as often as they want. However when application crashes whole OS that clearly indicates problem with OS. It is simply not acceptable that application is able to crash OS.


Allow me to sue Microsoft when my computer crashes due to me running a poorly-coded trivial app. Because you know, such a trivial app shouldn't cause the operating system to crash.
Please give me an example of poorly coded application, which crashes Windows. Not Windows 98, but Windows 7.
Score: 16 Votes (Like | Disagree)
ScottishDuck Avatar
157 months ago
So when Chrome freezes and crashes Macs, Google blames it on Apple.
Seriously?
Just wow.

I switched from IE6-7-8 to Chrome to Firefox to IE9 to Safari. I like Safari the best, Firefox second, IE9 third and Chrome last. The way it renders things and the UI for some reason doesn't sit well with me... :/

Because an operating system shouldn't be allowed to crash simply from running a browser. It's bad security if anything. Duh.
Score: 16 Votes (Like | Disagree)
caligomez Avatar
157 months ago
Haha!

No joke, the ad featured right under this article has the Google chrome logo (at almost directly in line with the icon in article pic) and says to download Chrome today...

Awesome.


I love it.. Google Adwords FAIL!
Score: 16 Votes (Like | Disagree)