'Apple University' Trains Future Apple Executives with Focus on Missteps of Apple and Others

itunes u icon cropDetails of Adam Lashinsky's new Inside Apple book set to debut tomorrow continue to surface, and while some of the ideas behind the company's "Apple University" program for training the next generation of executives were previously disclosed in Lashinsky's original Fortune piece on the topic and in a Los Angeles Times article last October, the new book takes a more extensive look at the concept.

As had been previously disclosed, Apple in 2008 hired Yale School of Management dean Joel Podolny to head up the Apple University initiative on management training. Several other professors, including Harvard business historian Richard Tedlow, came on board in consulting roles to help develop the curriculum. Classes were primarily taught by Apple executives, with guidance offered by Podolny and the other professors.

Examples of the case studies being taught at Apple University include the story of how Apple crafted its retail strategy from scratch and Apple's approach to commissioning factories in China. Wherever possible the cases shine a light on mishaps, the thinking being that a company has the most to learn from its mistakes.

Tedlow quietly retired from Harvard last year, and is now working full-time for Apple to add his expertise on U.S. business history to the Apple University curriculum. His lectures reportedly draw upon crises and missteps experienced by other major businesses, events which offer lessons to help Apple's future leaders avoid similar pitfalls and learn how to respond when faced with adversity.

[H]e is teaching them business lessons about other companies that the Apple executives can apply to their own situations. For instance, Tedlow has lectured Apple's PR staff on the Tylenol tampering crisis of 1982 and how the McNeil Consumer Products unit of Johnson & Johnson responded. He taught a class for executives about the fallen grocery store chain A&P as an example of what happened to a company that once dominated its field. Quipped an attendee: "We were all trying to figure out what A&P had to do with Apple."

Lashinsky notes it that will be interesting to watch how the company that shunned traditional business school business practices under Steve Jobs evolves over time now that academics have been brought in to help mold the next generation of Apple leaders. That evolution will, however, likely take years before it becomes apparent to the public.

Popular Stories

maxresdefault

Apple Shows Off a Key Reason to Upgrade to the iPhone 17

Saturday February 7, 2026 9:26 am PST by
Apple today shared an ad that shows how the upgraded Center Stage front camera on the latest iPhones improves the process of taking a group selfie. "Watch how the new front facing camera on iPhone 17 Pro takes group selfies that automatically expand and rotate as more people come into frame," says Apple. While the ad is focused on the iPhone 17 Pro and iPhone 17 Pro Max, the regular iPhone...
m5 macbook pro deal

Why You Shouldn't Buy the Next MacBook Pro

Tuesday February 10, 2026 4:27 pm PST by
Apple is planning to launch new MacBook Pro models as soon as early March, but if you can, this is one generation you should skip because there's something much better in the works. We're waiting on 14-inch and 16-inch MacBook Pro models with M5 Pro and M5 Max chips, with few changes other than the processor upgrade. There won't be any tweaks to the design or the display, but later this...
apple wallet drivers license feature iPhone 15 pro

Apple Says These 7 U.S. States Plan to Offer iPhone Driver's Licenses

Monday February 9, 2026 6:24 am PST by
In select U.S. states, residents can add their driver's license or state ID to the Apple Wallet app on the iPhone and Apple Watch, and then use it to display proof of identity or age at select airports and businesses, and in select apps. The feature is currently available in 13 U.S. states and Puerto Rico, and it is expected to launch in at least seven more in the future. To set up the...
iOS 26

Apple Releases iOS 26.3 and iPadOS 26.3

Wednesday February 11, 2026 10:07 am PST by
Apple today released iOS 26.3 and iPadOS 26.3, the latest updates to the iOS 26 and iPadOS 26 operating systems that came out in September. The new software comes almost two months after Apple released iOS 26.2 and iPadOS 26.2. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. According to Apple's release notes, ...
Apple Logo Zoomed

Apple Expected to Launch These 10+ Products Over the Coming Months

Tuesday February 10, 2026 6:33 am PST by
It has been a slow start to 2026 for Apple product launches, with only a new AirTag and a special Apple Watch band released so far. We are still waiting for MacBook Pro models with M5 Pro and M5 Max chips, the iPhone 17e, a lower-cost MacBook with an iPhone chip, long-rumored updates to the Apple TV and HomePod mini, and much more. Apple is expected to release/update the following products...

Top Rated Comments

ouimetnick Avatar
183 months ago
I wish I could take the class.
Score: 9 Votes (Like | Disagree)
george-brooks Avatar
183 months ago
I think Apple University will be key to Apple's continued success in light of Steve's passing.
Score: 9 Votes (Like | Disagree)
gmcalpin Avatar
183 months ago
Quipped an attendee: "We were all trying to figure out what A&P had to do with Apple."
This attendee will never rise above middle management. If that.
Score: 8 Votes (Like | Disagree)
183 months ago
I'm not sure how that relates to Apple's astounding record sales of the same product, that, keep in mind, is barely one of the only two (or three) smartphones Apple makes.

Where was the huge deluge of returns? Why are we seeing this?

https://www.macrumors.com/2011/09/08/apple-again-tops-j-d-power-rankings-of-smartphone-consumer-satisfaction/

Must be a rounding error. Or something.
Just because people didn't return the phone, doesn't mean the iPhone 4 had a rather shoddy antenna design (which has been completely rectified with the iPhone 4S).
Score: 7 Votes (Like | Disagree)
Dr McKay Avatar
183 months ago
I'm not sure how that relates to Apple's astounding record sales of the same product, that, keep in mind, is barely one of the only two (or three) smartphones Apple makes.

Where was the huge deluge of returns? Why are we seeing this?

https://www.macrumors.com/2011/09/08/apple-again-tops-j-d-power-rankings-of-smartphone-consumer-satisfaction/

Image (https://cdn.macrumors.com/article-new/2011/09/jd_power_h211_smartphone.jpg)

Must be a rounding error. Or something.

There was a huge problem with the antenna, even Steve understood this, he cut his vacation short once he heard about it, and got together with Ive. Because those 2 together ignored the engineers warnings and pushed the design forward.
Score: 6 Votes (Like | Disagree)
Shrink Avatar
183 months ago
The poorly designed iPhone 4 antenna..

You didn't understand. The poster to whom you replied does not believe Apple EVER makes design mistakes.

Or any mistakes.

Ever.

About anything.

Ever.

Apple is never wrong.

Get it? :rolleyes: :rolleyes: :D
Score: 5 Votes (Like | Disagree)