Verizon Drops $2 'Convenience Fee' Due to Complaints

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As noted by The Verge, Verizon has announced that they are not going to charge the $2 'convenience fee' that was originally planned to go into effect on January 15th.

Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.

The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.

“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.

The company had planned to charge customers $2 for one-time payments made online or over the phone.

Top Rated Comments

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115 months ago
"which was designed to improve the efficiency of those transactions"

What a load of PR crap.
Score: 13 Votes (Like | Disagree)
Avatar
115 months ago
Don't be fooled

This had nothing to do with customer complaints.

They dropped the fee when the FCC came into the game. If not for that, they would have let it ride.
Score: 12 Votes (Like | Disagree)
Avatar
115 months ago
So they drop the fee after the FCC said they will investigate the legitimacy of the $2 convenience fee.

Still, Verizon has revealed their true colors. They will not be able to make consumers forget.

Oh well, all American mobile operators suck anyhow. Verizon is a 37" giant in a land of three-foot midgets.

:) :p :D

Hasn't been a good month for Verizon PR. This debacle is clearly of their own making. A pox on their houses.
Score: 11 Votes (Like | Disagree)
Avatar
115 months ago
wouldn't it be cheaper for them to have more customers not use paper billing? less paper they need to buy, less ink they need to buy, less mailing they need to buy.

weirdos.
Score: 9 Votes (Like | Disagree)
Avatar
115 months ago
This has nothing to do with credit card fees. They are eliminating SINGLE payments. You still could've been doing monthly credit card payments without the fee.

What they want is to incentivize you to have recurring deductions, credit or debit, so that they are more likely to have their bills paid on time. This way you can't forget to pay. You also stop checking your statement as much, because you don't need to inspect the payment amount every time before you pay. This means that if you get overcharged or get hit with crazy overuse charges, you won't notice it, since you have the automatic credit/debit (And you may not be checking your statements as thoroughly).
Score: 6 Votes (Like | Disagree)
Avatar
115 months ago
Power to the people. GoDaddy, BofA and now Verizon.
Score: 6 Votes (Like | Disagree)

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