Verizon to Charge $2 Fee for One Time Payments Online or Over the Phone

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A Droid-Life story from yesterday has generated a lot of complaints about Verizon's billing practices. The site posted a Verizon memo that detailed a new "convenience" charge that the company would be charing for online payments.

Big Red will start charging you a $2 fee both over the phone and online for your monthly bill transaction unless you have your account set up to pay automatically.

Those enrolled in auto-pay or pay by mail or electronic check will avoid the fees. The new charges kick in on January 15th.

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112 months ago

I suppose if you want to live your life paranoid like that.

It's not about paranoia. It's about being able to determine when MY money ends up in someone else's hands as opposed to giving someone carte blanche to dip in as they please.

It's also about well-documented, frequent cases of site hacking and stealing of this information.

However, if you're perfectly fine with as many different billers having your bank account information, and have that much money that you don't care who can go in and take it, well that's on you. Whatever floats your boat.

So make the payments through your bank's website. Same process, different website. *so hard to do*

And some people will do this. that still doesn't make the practice reasonable.

I actually don't have Verizon, so I couldn't honestly care less about this fee.

I don't have Verizon either, but I do care because recent history has shown that the carriers like to collude. If one carrier introduces a new fee or adds a new plan restriction, the others have a tendency to follow suit.

I just get annoyed when people complain about stuff without reason, which is what people are doing here.

When a company charges its customers more and gives a BS reason for doing it, that's plenty of reason to complain. Acquiescence only gives such entities motivation to go further and charge more. Maybe you like to needlessly spend money, or spend extra time going through hoops to avoid such fees. Some of us don't.


Here, let me save you your reply: *whine whine whine*

How nice it must be in your little world. I find it amusing that for someone who doesn't have Verizon service, you're working this hard to defend a corporate practice that seeks only to grab more money from people.
Score: 10 Votes (Like | Disagree)
Avatar
112 months ago

Stop whining and be smart consumers.

Smart customers complain when a company does something unreasonable.
Score: 9 Votes (Like | Disagree)
Avatar
112 months ago

I suppose if you want to live your life paranoid like that.

Not blindly assuming that corporations have your best interest in mind != paranoia.

I just get annoyed when people complain about stuff without reason, which is what people are doing here.

So you complain about people complaining? Pot, kettle.
Score: 8 Votes (Like | Disagree)
Avatar
112 months ago
Just saw this on twitter
http://news.cnet.com/8301-30686_3-57349742-266/verizon-wireless-yep-thatll-be-$2-to-pay-your-bill-online/

A leaked memo from the company first reported by Engadget, showed some of the details of the new plan. And the blog Phone Scoop got confirmation from a Verizon representative on Thursday of the change.
The new fee will go into effect starting January 15 and doesn't apply to customers paying their bills with an electronic check or who enroll in autopay using a credit, debit, or AT&T cards, according to the memo posted on Endgadget. Customers using Verizon Wireless gift cards or Verizon Wireless device rebate cards and customers using standard paper check and money orders made payable directly to Verizon Wireless will also not be charged a fee, Phone Scoop reported.
Verizon said that customers making single payments online will be notified of the fee before they complete their transactions.
The fee associated with paying your bill online is part of a larger trend by companies to extract more money from customers to access certain forms of payment. Bank of America was criticized earlier this year for its plans to charge customers a $5 fee to use debit cards.
Verizon's plan seems to make little sense, given that the company offers several ways to avoid the fee. Verizon didn't elaborate on why it's charging this fee. My guess is that the company that clears these payments is charging Verizon a fee that Verizon is passing on to customers. Still, it seems ridiculous that paying a bill online or by phone could cost Verizon more than processing a hand-written check or money order that is sent to the company through the regular mail.
Verizon has not yet responded to CNET's request for more information on this topic. So stay tuned for updates.

I hate how greedy carriers have become. This is just ridiculous. It's just pure greed, that is all.
Score: 8 Votes (Like | Disagree)
Avatar
112 months ago
I don't care how long you write an explanation or try to make this logical it's not right. Should we also cover Verizon's operating cost just because we decided to choose them as our wireless provider too?? If you go into business and want to accept electronic payments, unless you process them yourself you know there is a fee associated with this. What makes it acceptable to pass this on to the customer and make it so OBVIOUS?

But I have the option to sign up for auto-pay, when my bill could be incorrect? I wouldn't even wanna know the hoops i'd have to hop thru just to get a refund. Gee thanks, why don't I just pay the life of the contract upfront when I sign up?
Score: 7 Votes (Like | Disagree)
Avatar
112 months ago
Give'em hell guys!! I'm on ATT, but if this works on Verizon it won't be long before ATT sees a windfall too. Monkey dumbass see, monkey do.

Ask for a hard copy bill and pay via snail mail with a check. That way they have to print and mail the bill and handle the check. Tell them you would like to pay via phone but the network is too unreliable.

Can y'all hear me now?
Score: 5 Votes (Like | Disagree)

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