Survey Finds 96% of Customers Satisfied with iPhone 4S

Research firm ChangeWave today released the results of an early November survey of over 200 iPhone 4S owners, finding that 96% of them registered as either "very satisfied" or "somewhat satisfied", up from 93% for the iPhone 4 following its launch last year.

iphone 4s satisfaction nov11
Siri topped the list of most-liked features on the iPhone 4S, with nearly half of survey respondents citing it. Other positives include the ease of use, the new 8-megapixel camera, and faster browsing. On the downside, battery life issues and a lack of 4G (LTE) capability easily led the pack of complaints.

Two-in-five owners said they had experienced reduced battery life with their iPhone 4S (40%). But when asked how much of a problem this issue was for them, only 8% of all owners said it was a Very Big Problem while 20% said it was Somewhat of a Problem.

ChangeWave has long focused on dropped calls as one of its metrics, and the current survey reports a dropped call rate of 2.5% for the iPhone 4S, down significantly from the 5.2% rate for the iPhone 4 just after its launch. The significant drop is due in large part to Verizon now offering the iPhone, as Verizon iPhone 4S owners reported a dropped call rate of only 1.3% while AT&T iPhone 4S owners reported a rate of 4.1%. Sprint's iPhone 4S dropped call rate was not broken out in the survey.

Top Rated Comments

chagla Avatar
126 months ago
wow, survey of 200 users. I actually asked about 10 iphone users and they were all very satisfied. 100%. :D

very reliable. thanks.
Score: 14 Votes (Like | Disagree)
KnightWRX Avatar
126 months ago
While I too am very satisfied of my iPhone 4S, I also question the sample size used to reach such a conclusion.
Score: 9 Votes (Like | Disagree)
jayducharme Avatar
126 months ago
100% of android owners* are very satisfied.

Do you have a link to a survey that proves it? I saw one guy slam his Droid onto a desk and curse the phone, he was so sick of it. So that means there's not quite 100% satisfaction.
Score: 6 Votes (Like | Disagree)
Rodimus Prime Avatar
126 months ago
And billions of dollars of tv advertising is spent based on the polling of what a few thousand people watch on television.

Problem is the error rate for 200 is a hell of a lot higher.

TV is going to be around 2-3% for per night viewers. total ads they get it better over time as they get a higher and higher count of people they get the data on.

200 people in survey is pretty much crap. It way to little and chances are good way to much in a pocket.
Score: 6 Votes (Like | Disagree)
kirky29 Avatar
126 months ago
I'm more than satisfied with mine :)
Score: 6 Votes (Like | Disagree)
tbrinkma Avatar
126 months ago
Say around 6% with an confidence level of around 90%. In survey terms that is bad. That would be with just 2 answers.
Fact that there are more here increases it it and the standard deviation would be a lot higher. The spread is to high, it bad survay.

When doing a random sample of people it requires a lot more requirements to make sure your sample is good.

People in Texas will give much different results on average than people in California. Or Big city vs small city.

200 people is not enough to even get a handle on getting those variables under control.

Hmm. You know all of the terms, but you (obviously) can't be bothered to actually do the calculations.

Given the numbers we have, you can determine the confidence interval for any given confidence level for the result given the population size and sample size.

With a population of 15,000,000, and a sample size of 200, a 96% response means:

* 95% confidence that between 93.28% and 98.72% are satisfied with their iPhone 4s
* 99% confidence that between 92.43% and 99.57% are satisfied with their iPhone 4s

Looks like a pretty solid survey to me.
Score: 5 Votes (Like | Disagree)

Top Stories

Flat 2021 MacBook Pro Mockup Feature

Unreleased Apple Macs and Apple Watches Listed in Eurasian Database Ahead of Fall Product Launches

Monday August 2, 2021 9:34 am PDT by
Apple is preparing for a slew of fall product launches according to new filings that showed up today in the Eurasian Economic Commission database. There are listings for new Mac and Apple Watch models, all of which have previously unknown model identifiers that indicate that they're upcoming devices. There are six new Apple Watch identifiers, including A2473, A2474, A2475, A2476, A2477, and...
ifixit iphone12 mini

Apple to Make Space for Larger Batteries in iPhones, iPads, and MacBooks By Adopting Slimmer Peripheral Chips

Monday August 2, 2021 2:12 am PDT by
For future iPhones, iPads, and MacBooks, Apple plans to use smaller internal components in an effort to increase the size of the device's battery, according to DigiTimes. Image Credit: iFixit Specifically, Apple plans to "significantly increase the adoption" of IPDs or integrated passive devices for the peripheral chips in its products. These news chips will be slimmer in size and allow for...
Apple watch series 5 new case material made of titanium 091019

Titanium Apple Watch Series 6 Models Currently Widely Unavailable

Sunday August 1, 2021 6:21 am PDT by
Models of the Apple Watch Series 6 with titanium cases part of the "Apple Watch Edition" collection is currently widely unavailable for pick-up in several of Apple's retail stores in the United States and is unavailable entirely for delivery in major markets. Noted by Bloomberg's Mark Gurman in the latest edition of his "Power On" newsletter, titanium models of the Apple Watch Series 6,...
General Apps Messages

Android iMessage Competitor Puts Pressure on Apple

Friday July 30, 2021 3:15 am PDT by
Google and the three major U.S. carriers, including Verizon, AT&T, and T-Mobile, will all support a new communications protocol on Android smartphones starting in 2022, a move that puts pressure on Apple to adopt a new cross-platform messaging standard and may present a challenge to iMessage. Verizon recently announced that it is planning to adopt Messages by Google as its default messaging...
REC ASA CODE2016 20160601 205816 2745

Elon Musk Reportedly Demanded to Become Apple CEO as Part of Potential Tesla Acquisition [Update: Musk Denies]

Friday July 30, 2021 9:04 am PDT by
Tesla CEO Elon Musk reportedly once demanded that he be made Apple CEO in a brief discussion of a potential acquisition with Apple's current CEO, Tim Cook. The claim comes in a new book titled "Power Play: Tesla, Elon Musk and the Bet of the Century," as reviewed by The Los Angeles Times. According to the book, during a 2016 phone call between Musk and Cook that touched on the possibility of ...
iPhone 13 Wi Fi 6E feature update

Wi-Fi 6E Explained: What It Could Mean for iPhone 13 and Beyond

Monday August 2, 2021 8:00 am PDT by
The iPhone 13 is widely expected to come with Wi-Fi 6E capabilities, and while it may seem rather nuanced to the average consumer, with only improved speeds and being "up to date" in the realm of Wi-Fi technology, it's actually a fairly significant improvement, laying the groundwork for much of what we know the future holds. To truly understand Wi-Fi 6E, MacRumors sat down for an exclusive...
magic keyboard touch id

Apple Makes Magic Keyboard With Touch ID Available for Separate Purchase

Tuesday August 3, 2021 5:22 am PDT by
Apple has made the Magic Keyboard with Touch ID, which previously was only available with the purchase of the new 24-inch iMac, available for purchase individually for $149. Apple also retails the Magic Keyboard with Touch ID and a numeric keypad for $179. A standard Magic Keyboard without Touch ID or a numeric keypad is available for $99, and a new Magic Trackpad for $129. One major...
themorningshowcarrell

Apple Decided Not to Buy Reese Witherspoon's 'Hello Sunshine' Media Company

Monday August 2, 2021 2:02 pm PDT by
Reese Witherspoon's media company "Hello Sunshine" recently courted various buyers, and while Apple was one of parties interested in buying Hello Sunshine, the Cupertino company did not end up going through with the purchase. Hello Sunshine was valued at around $900 million thanks to its involvement in popular series like The Morning Show," "Big Little Lies," and "Little Fires Everywhere,"...
COVID19 Digital Wallet Apple Wallet

Australian Government Now Offering COVID-19 Digital Vaccination Certificates for Apple Wallet

Monday August 2, 2021 12:04 am PDT by
The Australian government has introduced support for adding COVID-19 vaccination digital certificates to Apple Wallet via the Express Plus Medicare app on iOS. Image credit: Tap Down Under As spotted by Tap Down Under, users who have received two doses of either the AstraZeneca or Pfizer vaccine now have access to the digital certificate through their Medicare online account or via the Medica...
mac pro new graphics

Apple Introduces New High-End Graphics Options for Mac Pro

Tuesday August 3, 2021 7:34 am PDT by
Apple today began offering new high-end graphics upgrade options for both the tower and rack versions of the Mac Pro desktop computer. This comes on the same day that Apple started selling the Magic Keyboard with Touch ID on a standalone basis. As noted by CNN Underscored's Jake Krol, the Mac Pro can now be configured with new AMD Radeon Pro W6800X, W6800X Duo, or W6900X graphics when...