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Apple Recalls Some iMac Seagate 1TB Hard Drives

Friday July 22, 2011 5:04 pm PDT by Jordan Golson
Apple has begun sending emails about a new hard drive recall, called the iMac 1TB Seagate Hard Drive Replacement Program:
Apple has determined that a very small number of Seagate 1TB hard drives used in 21.5-inch and 27-inch iMac systems, may fail under certain conditions. These systems were sold between May 2011 and July 2011.

Apple or an Apple Authorized Service Provider (AASP) will replace affected hard drives free of charge.

Apple is contacting affected iMac owners who provided a valid email address during the product registration process to let them know about this program. If you have not been contacted, but think you have a 1TB Seagate hard drive, you can enter your serial number below to see if it's part of this program.
Apple encourages owners with affected computers to go to an Apple Retail Store, an Apple Authorized Service Provider or contact 800-APL-CARE.

The recall will continue for one year: "Apple will replace affected Seagate hard drives, free of charge, until July 23rd, 2012. Apple will continue to evaluate service data and will provide further extensions to this program as needed."
[ 137 comments ]


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Snookerman
97 months ago
If this becomes a scandal, will it be called Seagategate?
Rating: 3 Votes
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Wilbah
97 months ago

Dam im part of the program, but i haven't had any issues with my hard drive as of yet :confused:


Get it fixed... if its anything like similar Seagate issues I've experienced- the drive will show no signs of problems- it will just stop working.

I had a Seagate drive that was part of a recall program I didn't know about (I didn't properly register the drive)- there was a firmware issue on the drives that caused them to just stop working- I lost ALOT of work a result. I'm much more careful backing up, and properly registering products.

I know these companies are pretty much the same, but I personally have had nothing but bad luck with Seagate drives, I've had some WD go bad as well, but not the extent as with Seagate.
Rating: 2 Votes
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Yamcha
97 months ago
Good for Apple, but Seagate has been sucking lately, I recently bought a 1TB Seagate drive aswell just a few months back, and it has failed on many occasions, and performs pretty badly.. It's ok for storage but horrible for an OS..

Western Digital FTW.
Rating: 2 Votes
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Rudy69
97 months ago
WD in mine
Rating: 2 Votes
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zen.state
97 months ago


how do i know if it is a seagate or wd harddrives?


Open system profiler and look in the SATA pane.

Seagate was once the maker of some of the most reliable HD's around but since about 2008 when the .11 series came out they have been nothing short of 2nd rate.

WD on the other hand is the exact opposite. A one time not so great company but now they are one of my favs. The Black series in particular.
Rating: 2 Votes
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Marx55
97 months ago
Seagate drives fail too much. This has been a known issue for many years now. Avoid them like a plague!
Rating: 2 Votes
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Lagmonster
97 months ago

I called Apple Care and I was told they don't replace the hard drive until it fails. He said, "The recall itself isn't enough to warrant a replacement." Those were his exact words.

Well, this sounds like bs to me. I can still return my iMac so gonna see what they say at the store.


They said they would gladly replace the drive in mine, but I don't want them monkeying around inside of it.
Rating: 1 Votes
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HyperZboy
97 months ago

I called Apple Care and I was told they don't replace the hard drive until it fails. He said, "The recall itself isn't enough to warrant a replacement." Those were his exact words.

Well, this sounds like bs to me. I can still return my iMac so gonna see what they say at the store.


Well if that is really true, that SCREAMS of a class action lawsuit.

I mean c'mon, "Yes, your hard drive is recalled, but we only replace it after you lose all your data." How the hell does that make sense? Hopefully, you just got a poor representative on the phone. I'd call back again honestly.

I sure hope that is not true, because that would be just an insane policy.

I had a friend that had an HP PC and there was a recall on certain drives but only certain model #s and his was not listed, but he was having some issues.

So I researched the problems, and I told him, "Call HP, tell them you're having similar issues to the ones reported even though your model number doesn't match but is a very similar model and brand." The PC was not under warranty but, with a little coaxing, HP STILL replaced the hard drive. And then I was able to recover most if not all of his data on the new HD.

Now that's what I call service above and beyond.

It seems as if billion dollar cash rich Apple is more increasingly waiting for the class action lawsuit before appropriately taking care of problems. I don't remember it being that way in the old days as much.
Rating: 1 Votes
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zen.state
97 months ago
I love the WD Black drives. I have a 1TB 3.5" in my desktop and a 500GB 2.5" in my MacBook. Next best thing to SSD.

The 2.5" on my MacBook's SATA1 can get about 130MB/sec at times and sustains around 126MB. Very respectable for a 2.5" magnetic HD. Got it on sale about a month ago for $58.
Rating: 1 Votes
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MrCrowbar
97 months ago
Seagate used to be quality, now they're the worst of all HDD manufacturers it seems. I like hitachi drives in laptops (quiet, durable, relatively fast), WD for storage. The MyBook Element drives are cheap, quiet, go to sleep reliably (saving power) and perform rather well despite the lower-than-7200 rpm spindle speed.
Rating: 1 Votes

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