Apple Soliciting Customer Feedback With New 'Pulse' Program

163229 apple customer pulse email

Several MacRumors have informed us in recent days that they have received email invitations to join "Apple Customer Pulse", a program designed to allow customers to provide survey feedback about their product purchases to Apple.

Apple values your opinion and invites you to participate in a survey about your Apple products. Your responses will remain completely confidential, and results will be viewed only in aggregate. The survey should take five minutes or less to complete.

According to one of the readers who received an invitation, the program allows users to receive up to two surveys per month to assess their usage of and thoughts on Apple products on an ongoing basis.

163229 apple customer pulse image

Apple has occasionally reached out to customers for survey feedback on their purchases, but this new program appears to be a more extensive, ongoing market research project for the company. The Apple Customer Pulse site is being administered by Socratic Technolgies, a San Francisco-based market research firm that has worked with other tech companies such as Adobe to gather customer input.

According to Whois database information, the applecustomerpulse.com domain was registered in late January, although the site did not appear on reporting services such as Netcraft until last month. The domain is registered to MarkMonitor, the branding company that Apple routinely uses for such purposes, and the administrative contact is Apple's Ken Eddings, who has appeared on many such listings including the one for me.com that revealed Apple's plans for a transition from the company's .Mac service to the current MobileMe. The new survey site is, however, hosted on Socratic's servers and not Apple's.

Top Rated Comments

arkmannj Avatar
153 months ago
No thank you. Soon to be dead technology. Havn't you heard, everything is going digital delivery?

Not all of us want all digital delivery, especially with more and more ISP's having bandwidth monitoring and capping. And I d enjoy movies in BluRay for quality, and a nice backup medium. In short, a Blu-Ray drive would be welcome, even if they just updated their external superdrive to include blu-ray
Score: 4 Votes (Like | Disagree)
chriszzz Avatar
153 months ago
I've personally complained about glossy screens every time I visit an Apple store

I'm sure the people working in the stores making barely over minimum wage really appreciated you complaining about something they have zero say in.
Score: 3 Votes (Like | Disagree)
Michael73 Avatar
153 months ago
"Help us get the complete picture"

Um OK, you're missing the MacMini, AppleTV, Macbook Air and MacPro.

Next.... :D
Score: 3 Votes (Like | Disagree)
BeachChair Avatar
153 months ago
I cant believe we arent getting an update on this from Arn. Did the Apple press just lure thousands into getting their Apple ID's phished?
Score: 2 Votes (Like | Disagree)
dethmaShine Avatar
153 months ago
Just go to http://www.apple.com/feedback (http://www.apple.com/feedback)

I'd love to get one of these invites.

lol Thanks

I am always submitting bugs to bugreporter @ apple. But I have given a lot of feedback in the past 1-2 years. But, I have never seen that page before. lol

So I guess my complaint is all void. :D
Score: 2 Votes (Like | Disagree)
PsykX Avatar
153 months ago
I am so not convinced that this is a legit Apple website :

- Website is in ASP (Microsoft technology), when Apple.com is not
- Website has the old Apple.com light gray bar at top
- They don’t have my ID from Apple.com
- You can already report feedback on every product @ apple.com/feedback
- I’ve been redirected to an external website that had an error with IIS and displayed a "cannot display page" similar to the one in Internet Explorer 4, 5 and 6

Hum… I know I still cannot prove it with those arguments, but all in all, this isn’t an Apple website for me until I see proofs.

Edit : However, it does say that it’s Apple that registered it in the WHOIS information.
Score: 2 Votes (Like | Disagree)

Popular Stories

iPhone trade in

Apple Adjusts Trade-In Values for iPhones, Macs, and More

Wednesday January 25, 2023 9:40 am PST by
After announcing new Mac and HomePod models last week, Apple adjusted its trade-in values for select devices in the United States. iPhone trade-in values decreased by up to $80, and most Android smartphones also went down. Mac trade-in values remained unchanged or increased by up to $40 depending on the model, while some Apple Watch models increased in value and others decreased. Trade-in...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Expected Later This Year With These 7 Exclusive Features

Tuesday January 24, 2023 4:53 pm PST by
Apple's next-generation iPhone 15 Pro and iPhone 15 Pro Max are expected to be announced in September as usual. Already, rumors suggest the devices will have at least seven exclusive features not available on the standard iPhone 15 and iPhone 15 Plus. An overview of the seven features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17...
Mac mini M2 2023

New 256GB Mac Mini and 512GB MacBook Pro Have Slower SSD Speeds Than Previous Models

Tuesday January 24, 2023 1:11 pm PST by
While the new Mac mini with the M2 chip has a lower $599 starting price, the base model with 256GB of storage has slower SSD read and write speeds compared to the previous-generation model with the M1 chip and 256GB of storage. A teardown of the new Mac mini shared by YouTube channel Brandon Geekabit reveals that the 256GB model is equipped with only a single 256GB storage chip, while the...
iOS 16

iOS 16.3 for iPhone Launching Next Week With These 4 New Features

Friday January 20, 2023 11:43 am PST by
In a recent press release, Apple confirmed that iOS 16.3 will be released to the public next week. The software update will be available for the iPhone 8 and newer and includes a handful of new features, changes, and bug fixes. Below, we've recapped bigger features in iOS 16.3, including support for physical security keys as a two-factor authentication option for Apple ID accounts, worldwide ...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Expected to Feature Wi-Fi 6E Like Latest Macs and iPad Pro

Wednesday January 25, 2023 5:39 pm PST by
The iPhone 15 will support Wi-Fi 6E, according to a research note shared this week by Barclays analysts Blayne Curtis and Tom O'Malley. The analysts did not specify whether the feature will be available on all models or limited to the Pro models. Apple has added Wi-Fi 6E support to a handful of devices so far, including the latest 11-inch and 12.9-inch iPad Pro, 14-inch and 16-inch MacBook...
maxresdefault

Hands-On With the New M2 Pro Mac Mini

Tuesday January 24, 2023 1:45 pm PST by
The new M2-series MacBook Pro and Mac mini models launched today, marking the debut of the first M2 Pro and M2 Max chips. We have the M2 Pro Mac mini on hand, and thought we'd take a look at the machine and do a series of benchmarks to see how it fits into Apple's lineup. Subscribe to the MacRumors YouTube channel for more videos. Base model Mac mini machines come with either an M2 or M2 Pro...
apple tv 4k red image

Apple Releases tvOS 16.3

Tuesday January 24, 2023 10:10 am PST by
Apple today released tvOS 16.3, the third major point update to the tvOS 16 operating system that originally came out in September. Available for the Apple TV 4K and Apple TV HD, tvOS 16.3 comes six weeks after tvOS 16.2, an update that added Apple Music Sing. The tvOS 16.3 update can be downloaded over the air through the Settings app on the ‌‌‌‌Apple TV‌‌‌‌ by going to System > Software...
maxresdefault

Hands-On With the New M2 Max MacBook Pro

Thursday January 26, 2023 12:14 pm PST by
New 14-inch and 16-inch MacBook Pro models with the latest M2 Pro and M2 Max chips are available in Apple retail stores and are already in the hands of customers, and we picked up one of the new M2 Max machines to answer all of the questions MacRumors readers considering a purchase might have. Subscribe to the MacRumors YouTube channel for more videos. Yesterday, we asked MacRumors fans on...