WayTools' TextBlade Keyboard to Start Shipping to Test Group Users Next Week

In January of 2015, WayTools announced the TextBlade, a compact, collapsible keyboard that sparked a lot of interest with its unique multilayered layout that replaces a full keyboard with eight large smart keys.

Refinements, production issues, and other hiccups have long delayed the release of the TextBlade, which was originally scheduled to ship out to pre-order customers in the early months of 2015. After a long development period that has frustrated many early customers, WayTools is finally ready to begin shipping the TextBlade, albeit with a caveat - a limited number of test customers will receive the first TextBlades that are going out, to provide final feedback before a full rollout.


Starting late next week, pre-order customers who signed up for the TextBlade Test Release Group (TREG) in January and were accepted will start receiving TextBlade shipments. TextBlades will go out to testers on a rolling basis with shipments happening every few days. The Test Release Group was announced to customers through their pre-order page and while WayTools can't accommodate everyone who applied, a couple hundred customers will be participating and will be receiving TextBlades.


Mark Knighton, WayTools' CEO, says the company is using the Test Release Group to iron out final bugs ahead of the full TextBlade release.
We're not expecting huge problems. We think it will be firmware and we think it will be corner cases -- unusual cases. The basics are operating fine. What we're looking for is what happens when you press a weird button combination, or your unit gets stuck and doesn't respond. That's a software failure. It's rare, and usually some weird corner case. We've killed off most of those, but some of that may come up. We're looking for the number of incidents where someone has to reset [the TextBlade] to be miniscule.
Customers who are not part of the testing group will need to wait longer to receive their TextBlades, and the wait is dependent on the outcome of the testing. Should all go well, a general release could happen towards the end of March, but the wait could be several weeks longer. "TREG tests will be complete when users give us the thumbs up," said Knighton. "Based on what we find together, that may take as little as a week, or up to several weeks. When the TREG users are happy, we'll start the broader release."

To give users who are awaiting their own TextBlades a first look at a TextBlade in the wild, WayTools sent me one under the same confidentiality agreement as the testing group. I'll share some unboxing photos and initial thoughts on the TextBlade below, but there are still a few details that will remain under wraps until the final release.


The TextBlade ships in minimal eco-friendly packaging. Mine arrived not in a box, but in a mailing envelope protected by a built-in frame and a sturdy product box, all of which WayTools says is biodegradable. The TextBlade is in its own box, and included was an accessory pack with an extra stand.


There are no manuals or other papers in the box because WayTools plans to direct users with questions to its website and app, but the lid (which won't be shown) includes a welcome message and details on the early adopter guarantee and gift. The box itself has minimal labeling, with just a picture of a folded TextBlade on the front, FCC and other regulatory labeling at the side, and a full TextBlade with an iPhone on the back.


Inside the box, there's a stainless steel plate that a folded TextBlade rests on. The TextBlade is magnetic, so that plate makes sure the TextBlade doesn't move in shipping and it makes sure it's right at hand as soon as the box is opened up. The TextBlade also ships with extra butterflies for the keys.


I received a TextBlade on Thursday morning, so I've had it on hand for about 24 hours. Many of you are already familiar with the TextBlade and its four components -- a stand for holding an iPhone or iPad, two blades with four keys each and a space bar that powers it all. Each of the keys is layered, so while there are only eight keys, you can type anything on the TextBlade you can type on a standard keyboard through a combination of key presses. If you want a more in-depth look at how the TextBlade works (and a look inside), make sure to check out the first hands-on post I did where I visited WayTools in Santa Monica.

The underside of the TextBlade pieces

I'll be doing a full review of the TextBlade in a few weeks after I've spent a good amount of time with it and have been able to form a firm opinion on the usage experience, but I can say from a first look that it works, and it works well. I can't speak to what small firmware bugs may pop up, but in the hours that I've used it so far, my experience has been positive. Everything I've done has worked seamlessly, from setup to testing the app to typing, and I haven't run into any bugs even though I've got a pre-TREG unit with firmware that's about 10 days old.

The SpaceBlade houses the TextBlade's charger, which pops out of the end when tapped and plugs into any USB port.

My unit looks like the first TextBlades I saw months ago, but as most know, there have been a lot of tweaks and refinements. Speaking to general feel, the keys are a bit softer than the keys of a Retina MacBook Pro or MacBook Air, but there's good amount of travel and I found them satisfying to press. The pieces of the TextBlade feel delicate but sturdy, and I'm still impressed with the functionality vs. the size. Folded up, it's pocketable.

The TextBlade stand can't hold up the iPad Pro, but it does work to prop it up at a slight angle for typing.

I type thousands of words per day on a Retina MacBook Pro keyboard, so the TextBlade is a major adjustment for me. There's a definite learning curve here. I need to memorize new finger placement and the functions of the keys, and I suspect the time to really master the TextBlade is going to range into weeks and not days.

As far as early learning, the app has been helpful. The TextBlade can be entirely customized through the app, enabling or disabling functions, changing the boundaries of keys to match different typing styles, and remapping keys. There's also a mode that displays a virtual TextBlade on the screen that works as a visual guide to let me know what I'm going to get when I touch a specific key.


One of the details I'm not able to mention is the Early Adopter gift that will be provided to customers who already pre-ordered or pre-order now before the TextBlade's general release, but I think most people will be pleased with it.

The Early Adoption period ends when the TextBlade starts shipping, but for now, there's still an option to get the free MultiMap software and a FutureProof Guarantee, where WayTools will replace TextBlades during the first year if any major hardware revisions are made. As a warning, new customers should know that orders aren't going to ship out until previous pre-order customers have received their shipments.


As I mentioned, pre-orders will ship after the testing period is complete. I realize that after months of waiting, more waiting doesn't sound at all appealing, but with TextBlades in the hands of testers, pre-order customers can at least get a concrete idea of what to expect out of the TextBlade through the hands-on experiences and opinions shared by testers.

WayTools' taciturnity on the TextBlade between sparse development updates has been the most frustrating aspect of the wait for many customers, but with a launch on the horizon, that silence is at an end.



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14 weeks ago
Thank you for this update, Juli. Many of us appreciate your coverage on Textblade and Waytools over the year.

While the Textblade itself seems like a wonderful technology that's unique (especially after reading your reading your current post), I feel morally obligated to warn potential buyers about the company that is Waytools.

I've never dealt with a company that's more backwards, opaque and downright hostile to customers than Waytools. They promised transparency and accurate status of your order on their website, but they never provide a straight answer to anything and the shipping status has become a joke within the forum. They always say they'll ship by end of such and such month, even after that date passed. They always say they worked out such and such bugs, never telling you what's wrong or what they're aiming to fix, leaving everyone in the dark and with false hope that it's going to ship soon.

They've been doing this every month almost like clockwork for the last year.

But it gets better (or should I say worse). A year ago, they went on a rampage where they accused everyone questioning their service as a shill or a spy for a competitor, and later even cancelling the orders of people posting complaints or otherwise negative things about them (mostly their horrid customer service), to a point where people had to put "Waytools: do not cancel my order" in their posts' signature, for fear of triggering another paranoid response from them.

But this TREG escapade is the worst by far. It's completely mired in secrecy and all this unnecessary cloak-and-dagger BS that Waytools seems to get off on. No one knows exactly how many were picked as testers, from where, by what criteria, for what purpose, nor how long it will all take. From what I can gather, it took Waytools about a week to choose a person, one week to send them a non-disclosure agreement, one week to arrange some sort of shipment schedule which may not happen for a while because they're still testing the testing units before sending out.

So, I'm shocked that you received one, because as far as I know, no one who signed up for TREG has received one yet, nor will they in the near future... nevermind the rest of the early adopters like me who ordered more than a year ago.

But here's the final kicker. They have implemented a remote kill switch and key logger into the testing units. Waytools has admitted to that and insists they're necessary for testing purposes, and that it will be removed after testing. So, unless they have a completely different build for the general release units, those two malwares will be present in every Textblade unit, whether dormant or not. Now, I may be overblowing the potential harm that can come out of this, but in the age of Edward Snowden and NSA's fallout, this is at best a boneheaded move on the part of Waytools, whether they're truly needed for testing or not.

With all that said, I still do like the idea of Textblade and the technology, but the Waytools company is the worst I've ever dealt with in all my years of being a tech gadget freak. At some point, it's not worth the nightmare of dealing with such a sanctimonious, pompous and horrendous company. If and when you do receive one, know that you're getting an orphan, because I guarantee you won't be getting any support.
Rating: 10 Votes
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14 weeks ago
I want to give everyone an update on MacRumors' position on the TextBlade. We've read through the comments posted here, taken into account emails we've received, and looked through information on the WayTools forums. We've heard what you have to say and we won't be continuing on to do a review or further coverage of the TextBlade.

To set the record straight, I have never had any kind of monetary or personal relationship with the WayTools staff. I've been criticized for the tone of my posts, which I wrote as someone who was just as excited as you were about a unique keyboard on the market that went above and beyond anything else available.

I want to explain something about my early posts that I think gives some insight into why I trusted what WayTools had to say. When I visited WayTools in March, I saw and used a finished TextBlade product. I saw a room full of engineers typing on finished TextBlades.

I saw the components for hundreds of TextBlades and rows and rows of completed TextBlades. Having used one myself, which seemed to function well, I had no reason to think that the TextBlade wouldn't be shipping out soon. I was told about a change to the butterfly, but I was also told an updated version was already in production and would ship soon.

Ahead of my second post in July, I was told a lot of reasonable information about why there had been a delay since March and how those problems had all been fixed. A lot of products can get delayed at the stage from limited production to mass production, so I gave WayTools the benefit of the doubt because the TextBlade finally seemed ready to ship (to Night Spring -- I *did* do research on this).

This time, I saw dozens and dozens of completed TextBlades lined up. I saw people using them. I saw photos of the TextBlade production line in Malaysia and I was told hundreds of TextBlades were being made and were going to be ready to go out in July.

Was I overly optimistic and perhaps too trusting? Yes. Was I out to deceive? Absolutely not. As the months ticked by after July, I decided not to continue on with coverage until the TextBlade started shipping. This time around, I had a TextBlade in my possession at the time of the post, concrete proof that WayTools is finally letting them out into the wild. I wouldn't have done a post at all had I not received multiple requests to do so.

I didn't ignore the production issues and the long delays in this most recent post, but many of you feel that I did not go far enough highlighting the customer service problems. To that end, I would like to say that there are problems that I was not even aware of, such as the canceling of orders.

A lot of the accusations in this thread have been off base and highly stressful for me. I've been struggling figure out how to explain myself in a way that you guys would find satisfactory, and I'm still not sure how to do it. The idea that I would deceive MacRumors readers or write something untruthful for money (or whatever other benefit I'm supposedly getting out of this) is so entirely preposterous to me that I've been at a loss for words.

I've been with MacRumors for 2012 and I love my job. I love the community. I love writing for all of you. I didn't set out to trick, deceive, or disappoint anyone and I apologize if I have unwittingly done so.
Rating: 7 Votes
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14 weeks ago

I want to give everyone an update on MacRumors' position on the TextBlade. We've read through the comments posted here, taken into account emails we've received, and looked through information on the WayTools forums. We've heard what you have to say and we won't be continuing on to do a review or further coverage of the TextBlade.


Hi Juli,

I humbly request you rethink your decision. There are many us who appreciate your coverage on this subject, probably more so than all the detractors combined. We're just not as vocal as the ones bent on the negatives. In fact, I think we outnumber them by a huge margin from seeing (from waytools forum) the influence you had in people's buying decision after your original article.

I'm sorry you had to endure people wrongly accusing you of collusion, that your writing is advertising, all that nonsense. But you're always going to have complainers, conspiracy theorists in all things. Personally, I love your writings, following you for years, and looked forward to your final review of the Textblade. I think it would be a great way to get a closure on the matter.

I apologize for starting any negative vibes, but I feel it had to be said. But please please please rethink your decision. Thank you.
Rating: 4 Votes
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14 weeks ago

Let's get something straight here. I am in no way "smitten" with WayTools. I have zero relationship with them and zero stake in whether the TextBlade succeeds. What *is* true is that just like all of you, I think that the TextBlade is a neat product that does something unique. I thought the TextBlade was an interesting product when I first saw it, and I was impressed with the hands-on time that I spent with it back in March. That's the sole reason that I wrote about it.

I have continued to write about it because I have been asked to do so from pre-order customers like you. Communication about the TextBlade hasn't been great, as you well know, so I have tried my best to share information with customers. Not because WayTools asked me to, but so people who ordered could have some background on what's going on.


Some people need to get a grip. So you are, understandably, frustrated. Doesn't justify some of the things you are saying, including attacking the writer of the article.

Calling out is the same as attacking? Really?

Look, here it is. A child could see that the real story here is that of WayTool's deception, obfuscation, and stringing customers along. Glance at the original story's thread and that becomes obvious. To blithely post a (second) excessively lengthy marketing-style write-up which almost completely ignores the fact that this product is inextricably linked to misleading customers is like writing a story about the technical marvel of the Deepwater Horizon as it's spewing crude into the Gulf.

The kindest thing to say is that it's terrible journalism. And that's not a personal attack. It's just the truth.
Rating: 3 Votes
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14 weeks ago
Waytools is bad news. They are going to ship nearly eleventh months ago. Why MR keeps covering this company is beyond me. It should be embarrassing to Macrumors.
Rating: 3 Votes
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14 weeks ago
Let me correct some misinformation posted in some comments.

First, the TREG test group is not Waytools friends and employees. I'm one of them and I don't know a single person at Waytools. Others selected can tell you the same thing.

There was a request for testers on their status page. Anyone who checked their status after they made the announcement could see it and sign up.

They do provide straight answers to many thing. They also need to do so more often, but no need to exaggerate the issue!

Same for telling us what is wrong. They do this, but not often enough. No need to exaggerate.

TREG isn't all that secretive either. Sure, they don't tell us how they chose certain people, but what company does? We signed an agreement which is darn lenient, in my opinion. We can't talk about future products we may learn about. Nothing wrong with that. But we can report our experiences anywhere we want. We can even report on our communications with Waytools. I just did that yesterday as I was one of those called by Waytools about TREG. We talked about a number of things and I reported it on their forum for others to see. I'm not the only one called who did that.

Shipping is estimated for the latter part of next week but, yeah, that depends on how their other testing goes. Is this cause for concern? Sure. But is there really anything wrong with it in principle? I don't think so. Only if you assume it is just an illegitimate excuse to delay things. Assumptions aren't good. So it makes no sense to just declare we won't get the units in the near future, even if they miss next week.

There is no remote kill switch. Testers will have a temporary token which must be periodically updated by running the TextBlade app. If it isn't updated, the unit will stop working, but it is all internal to your system. This is just logical security. Furthermore, there are not two different builds (one for testing and one not). When testing is done, all units get a permanent token - thus the same code which simply looks at the token periodically.

The key logger is no big deal either. First, the USER has to turn it on. If turned on, it tracks the last minute of typing. This lets the system track what was happening to lead up to a problem. Second, IF you turn it on, then nothing gets sent until the USER gets to see what was logged and only then, IF THE USER decides to, they can upload it to Waytool to help with debugging.

There are plenty of things to complain about, but some of the complaints are either not true or are exaggerated. Accuracy is best so people can decide what matters to them if considering a purchase.
Rating: 3 Votes
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14 weeks ago

Let's get something straight here. I am in no way "smitten" with WayTools. I have zero relationship with them and zero stake in whether the TextBlade succeeds. What *is* true is that just like all of you, I think that the TextBlade is a neat product that does something unique. I thought the TextBlade was an interesting product when I first saw it, and I was impressed with the hands-on time that I spent with it back in March. That's the sole reason that I wrote about it.

I have continued to write about it because I have been asked to do so from pre-order customers like you. Communication about the TextBlade hasn't been great, as you well know, so I have tried my best to share information with customers. Not because WayTools asked me to, but so people who ordered could have some background on what's going on.


WayTools haven't asked you to, and you don't have any financial or personal stake in the product, but you are volunteering to be a go-between to help WayTool communicate with their customers when they've completely dropped the ball on that front. This, for a product you found interesting, but you are not smitten by it.

With due respect, I hope you see why I don't find your statements credible. Something doesn't quite add up here. You either really like the product, to a degree that you are willing to give WayTool way more latitude than they deserve, or you do have some sort of stake in seeing them succeed that you aren't telling us about. And maybe the "stake" is something as innocuous as you like the WayTool people and wish them well. But it's interfering with your objectivity, in my opinion.
Rating: 2 Votes
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14 weeks ago

Juli,

I do have to admit that your original article (and in turn, MacRumors) had a lot of influence on many people who ordered, evinced by people who said so on the forum. While I don't think you or MacRumors should bear the blunt of the Waytools debacle (we're all adults who decided to order ultimately on our own accord), I do think if you're also a customer, rather than just a reporter, you owe it to yourself to ask Waytools and also Knighton some hard, tough (but really basic) questions. Certainly, the early adopters community would surely appreciate it immensely.

It's apparent that you're the only person they've provided any answers to. At least meaningful ones that didn't raise more questions or ire. So, please just keep the following ones in mind the next time you talk to them:

1) When do they realistically expect to ship to everyone? You mentioned end of March. Is that your estimation or did Waytools tell you?

2) How much time are they allotting for TREG? Because, according to them, it's the only thing blocking general shipment. What tests do they need to do on the test units, which again according to them is the only thing keeping them from shipping out the test units to testers.

3) What is the reason for their months of radio silence? Several times, they'd simply end all communications for months at a time. Even now, we're in the midst of radio silence. What is the preferred method of communication with them other than the forum, email and telephone (all of which many, including me, have tried but to no avail).

4) What is the problem with the product right now, whether it's hardware or software or both? Obviously, they see a problem since they're not shipping it, not even to the TREG testers. And the fact that they're even doing TREG must mean there's a problem, right? Why they refuse to acknowledge this, yet do all things that indicate otherwise is beyond me. I think everyone will understand, even sympathize, if they just come out and tell us. But they don't.

5) What IS the early adopter's gift they speak of? I think it's a benign question that doesn't go against any corporate policy, or endanger their IP in any way. I think at this point in time, they owe it to us to tell us what it is, otherwise we can only assume it's just a tactic to string people along. In other words, it doesn't have to yet another thing that serve only to irritate people.


FYI, I did ask some of these exact questions. I read the WayTools forums too and I tried to ask the questions that pre-order customers were curious about. I included what information I had in my post, for the most part, but here are some additional tidbits from my notes.

Dabigkahuna's post mirrors a lot of what I was told, too, so WayTools is sharing the same info with me that some of the TREG testers are getting.

1. March is not my estimation. "As early as March" is when the TextBlades could be shipping out if the TREG testing goes well. WayTools has "good inventory" on hand and is ready to start shipments when testing ends. They don't have a firm shipping date because they don't know what minor issues might be uncovered in the TREG testing. I've basically been told that it could be as little as a week or up to several weeks and that shipping will happen when TREG users sign off on the product.

2. There isn't a specific time allotment for TREG, but they are going aiming for a qualitative balance. Testing is "not going to drag on forever" but if a problem is uncovered by TREG, they're going to fix it. While they are planning to move forward based on the feedback from TREG, a few users won't be able to hold up the process. WayTools will review all of the feedback from TREG users and evaluate what needs immediate fixing and what can wait. Things they think will really interfere with the overall experience will be addressed, but rare use case "corner bugs" will be fixed later so every small thing uncovered won't result in another delay.

3. I didn't ask this because I was focused on the immediate questions surrounding shipping. I met the WayTools team. It's small. My personal guess on this question is that there's been a lot of work to do and there's no person on the team specifically dedicated to interacting with customers. I'm not making an excuse for WayTools, though. A lack of communication has been the major complaint that I've heard multiple times from people who have gotten in contact with me. Better communication could have gone a long way towards easing the wait and I understand the frustration. It's been very frustrating and upsetting for me, too. I have received angry and abusive comments and emails for writing about the TextBlade so I know firsthand how people are feeling about the situation. WayTools could benefit from a community person who's able to address these problems.

4. I specifically addressed this in my post. No hardware issues and they don't expect major bugs to be uncovered. They're working on refining software and firmware and think most of what will be uncovered will be "corner cases" where it's an unusual use case. Things that happen when you press a strange key combination. There are some instances where the TextBlade can get "stuck" and a key won't respond or it'll display the wrong letter. Those are software failures, and a lot of those have been fixed, but "some of that may come up." That's what they're looking for with the testing. I can personally tell you that so far, I haven't run into one of these issues, but a lot more pops up with a few hundred users vs. a handful.

5. I agreed not to share this information. They want it to be a surprise.
Rating: 2 Votes
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14 weeks ago
The last few comments bring us back to the most salient point for this discussion: how should MacRumors cover the TextBlade going forward (and any other pre-release, exclusive articles it agrees to write)?

I think it comes down to what kind of website MacRumors wants to be. If MacRumors wants to maintain a reputation for objectivity and a focus on concerns of Apple users, I think it needs to take a hard look at how it covered WayTools and at the tone and perspective used in writing about the TextBlade. It also should take care to be extremely scrupulous about disclosing anything that could be construed as a conflict of interest. At a minimum, the review of the TextBlade should be written by somebody who has not been directly involved in what's been going on for over a year now.

If, on the other hand, MacRumors prefers to be an anything-goes-caveat-emptor-industry-gossip kind of site (MacTMZ? MacBreitbart?), then it can freely ignore what a lot of us have been saying here. The tradeoff, of course, is MacRumors will have zero credibility when it wants to publish serious news, opinions, or reviews.

Personally, my perception of the content on MacRumors has changed over the course of the WayTools situation. While I initially thought the first preview article, with its uncharacteristic resemblance to a press release, was an outlier and was due to enthusiasm over a unique idea, I now view non-Apple product news on MacRumors with some skepticism.
Rating: 2 Votes
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14 weeks ago

I want to give everyone an update on MacRumors' position on the TextBlade. We've read through the comments posted here, taken into account emails we've received, and looked through information on the WayTools forums. We've heard what you have to say and we won't be continuing on to do a review or further coverage of the TextBlade.

To set the record straight, I have never had any kind of monetary or personal relationship with the WayTools staff. I've been criticized for the tone of my posts, which I wrote as someone who was just as excited as you were about a unique keyboard on the market that went above and beyond anything else available.

I want to explain something about my early posts that I think gives some insight into why I trusted what WayTools had to say. When I visited WayTools in March, I saw and used a finished TextBlade product. I saw a room full of engineers typing on finished TextBlades.

I saw the components for hundreds of TextBlades and rows and rows of completed TextBlades. Having used one myself, which seemed to function well, I had no reason to think that the TextBlade wouldn't be shipping out soon. I was told about a change to the butterfly, but I was also told an updated version was already in production and would ship soon.

Ahead of my second post in July, I was told a lot of reasonable information about why there had been a delay since March and how those problems had all been fixed. A lot of products can get delayed at the stage from limited production to mass production, so I gave WayTools the benefit of the doubt because the TextBlade finally seemed ready to ship (to Night Spring -- I *did* do research on this).

This time, I saw dozens and dozens of completed TextBlades lined up. I saw people using them. I saw photos of the TextBlade production line in Malaysia and I was told hundreds of TextBlades were being made and were going to be ready to go out in July.

Was I overly optimistic and perhaps too trusting? Yes. Was I out to deceive? Absolutely not. As the months ticked by after July, I decided not to continue on with coverage until the TextBlade started shipping. This time around, I had a TextBlade in my possession at the time of the post, concrete proof that WayTools is finally letting them out into the wild. I wouldn't have done a post at all had I not received multiple requests to do so.

I didn't ignore the production issues and the long delays in this most recent post, but many of you feel that I did not go far enough highlighting the customer service problems. To that end, I would like to say that there are problems that I was not even aware of, such as the canceling of orders.

A lot of the accusations in this thread have been off base and highly stressful for me. I've been struggling figure out how to explain myself in a way that you guys would find satisfactory, and I'm still not sure how to do it. The idea that I would deceive MacRumors readers or write something untruthful for money (or whatever other benefit I'm supposedly getting out of this) is so entirely preposterous to me that I've been at a loss for words.

I've been with MacRumors for 2012 and I love my job. I love the community. I love writing for all of you. I didn't set out to trick, deceive, or disappoint anyone and I apologize if I have unwittingly done so.


Juli:

I certainly understand your decision, in light of the boneheaded posts that have been leveled at you. Let me say that I remain a solid fan of your outstanding work, and I deplore the pointless invective that you've had to suffer just because of a flock of negative babies wallowing in their own misery. The anonymity of electronic communications seems to trigger this kind of cowardly attack. The adults in the room would like to apologize for the kids' tantrums, their despicable behavior and for any discomfort they've caused you. I will miss your cancelled perceptions of TextBlade and NEVER doubted your integrity for a minute.
Rating: 2 Votes
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