Apple Tops J.D. Power Smartphone Satisfaction Rankings for Five Years Running
For the first time, the survey breaks out smartphone rankings by carrier. Verizon iPhone customers were the happiest with their experiences, scoring 861/1000, while AT&T iPhone owners ranked 856/1000. The iPhone led on all carriers except for Sprint, where it came in second place to Samsung. Apple did come in well above average across all carriers. AT&T had the strongest average rating amongst major U.S. carriers.
Apple also led the rankings in 2009, 2010, 2011, 2012, and earlier this year.