Tim Cook Responds to Report on Working Conditions at Suppliers' Factories - MacRumors
Skip to Content

Tim Cook Responds to Report on Working Conditions at Suppliers' Factories

tim cook headshotIn the wake of yesterday's report regarding treatment of workers at the facilities of Apple's suppliers, Apple CEO Tim Cook has sent an email to company employees addressing the situation. As published by 9to5Mac, the email highlights Apple's efforts to oversee compliance with company standards for workers' rights and the transparency with which it has shared that information. From Cook's opening statement:

As a company and as individuals, we are defined by our values. Unfortunately some people are questioning Apple’s values today, and I’d like to address this with you directly. We care about every worker in our worldwide supply chain. Any accident is deeply troubling, and any issue with working conditions is cause for concern. Any suggestion that we don’t care is patently false and offensive to us. As you know better than anyone, accusations like these are contrary to our values. It’s not who we are.

Cook thanks those Apple employees who are focused on these issues and notes that the company will continue to increase its efforts.

We will continue to dig deeper, and we will undoubtedly find more issues. What we will not do — and never have done — is stand still or turn a blind eye to problems in our supply chain. On this you have my word.

The New York Times has also highlighted responses from a number of Chinese readers, many of whom note that the issue is certainly not exclusive to Apple and should also be being addressed by government regulations designed to protect workers. Many readers note that China's cheap labor force has enabled the country's rapid economic expansion over the last several decades and the culture is so ingrained across all industries that it will be difficult to change.

Popular Stories

iOS 18 Siri Personal Context

Siri AI Settlement Website Now Live: Apple to Pay Some iPhone Owners

Sunday September 20, 2026 7:24 pm PDT by
In May, Apple agreed to pay $250 million to settle a U.S. class action lawsuit over Siri AI's delayed launch, and the settlement website is now live. Apple will pay an estimated $25 per eligible iPhone to eligible customers, who can submit a claim via the settlement website between September 21 and December 21 of this year. The exact payment may be higher or lower than $25 depending on the...
iOS 26 Home Feature

Apple Will Soon Announce an All-New Operating System

Tuesday September 22, 2026 9:19 am PDT by
Apple is developing an all-new operating system that is essentially a mix of tvOS, watchOS, and iOS, according to Bloomberg's Mark Gurman. In his latest Power On newsletter, Gurman reiterated that the operating system will feature a grid of app icons, widgets, and customizable clock faces. The new software platform is intended for Apple's long-rumored smart home hub. With built-in facial...
Mostly Screen iPhone Purple Feature 2027

iPhone 20 Pro Display Sizes Leak Ahead of 2027 Launch

Monday September 21, 2026 4:29 am PDT by
Apple's 20th-anniversary iPhone lineup could feature slightly larger displays than the iPhone 18 Pro models, if a new leak shared on Weibo is accurate. Prolific Chinese leaker Digital Chat Station claims that early iPhone 20 Pro display specifications include a 6.41-inch screen with a resolution of approximately 2,686 × 1,236 pixels, while the iPhone 20 Pro Max is said to have a 6.96-inch...

Top Rated Comments

191 months ago
Fair Labor Association

Did we all forget the story from a couple of weeks ago when it was reported that Apple has joined the Fair Labor Association? They are the FIRST technology company to join and have given their list of suppliers to the Fair Labor Association for independent auditing.

I don't think Apple's perfect by any means, but at least give some credit where it is do.
Score: 17 Votes (Like | Disagree)
Chupa Chupa Avatar
191 months ago
Couldn't agree more with the use of atrocities. These conditions make Darfur look like a Day Camp.
Says the guy that understands neither and in a couple of sentences unwittingly diminishes both situations.

I know you will disagree, so please support your statement and tell me where any Apple supplier is on par with anything happening in Darfur. The Darfur war, to date has led to the murder of hundreds of thousands of innocent lives, women raped, small children intentionally starved, family pushed out of their homes.
Score: 16 Votes (Like | Disagree)
191 months ago
We care about every worker in our worldwide supply chain.

Bull

Any accident is deeply troubling, and any issue with working conditions is cause for concern.

Bull

Any suggestion that we don’t care is patently false and offensive to us.

Bull


You're telling me Apple cares about the tens of thousands of people in its supply chain? So if Jim falls down and breaks his leg at the factory, Apple steps in and helps out?! Or if Bob quits because he has terminal Cancer, Apple steps in to help out?! Or if Julie's "working condition" where she is annoyed that she has to work for minimum wage or fewer breaks, Apple steps in on a white horse and saves the day?!

All bull.

Companies like Apple are FAR REMOVED from the every day life of employees in the supply chain. The only time Apple (or other companies) will do something is if there is a major accident (like the explosion last year) which leads to huge media coverage....or if the media finds working conditions atrocious (like in the 80's and 90's with children making clothes). And why does Apple make noise now?...because of all the bad PR that's been in the news the past few months about Apple's supply chain outside the USA. If it wasn't in the news, Tim and Apple wouldn't say a bleeping peep about the problems.


If Apple truly cares so much about the tens of thousands of employees in the supply chain, Apple would OWN the supply chain OR do the manufacturing 100% in the USA where there are child labor laws, and working condition laws, and equal pay laws, and laws regarding hours worked, etc. When Apple (and others) choose to manufacture outside the USA (typically for price reasons), Apple really has no voice to tell those governments "blah blah blah about working conditions" because it's not your country Apple...just like folks in Thailand can't complain to the US government that USA employee benefits are too good. Yes, Apple can voice their opinion to the companies...but that's it. If Apple can persuade the companies to change their COMPANY POLICIES as well as sway them to push THEIR GOVERNMENT for updated laws, great.
Score: 14 Votes (Like | Disagree)
rdowns Avatar
191 months ago
Can't wait for everyone to point out that suicide rates in these factories is "better" than the national average yet completely disregard the fact these people are trying to commit suicide on the job, something which virtually never happens outside of these factories in China. Downvote on!


Where else would one try to commit suicide if you lived and worked in Foxconn's campus environment?
Score: 13 Votes (Like | Disagree)
191 months ago
Great attitude

Great attitude here, Tim Cook. This is the type of CEO needed to run a company as large as Apple, someone not afraid to give his personal word: "On this, you have my word."

so far I've been very impressed with Tim Cook's leadership
Score: 13 Votes (Like | Disagree)
191 months ago
This will all be over soon. West is looking at Africa as the new China nowadays, because Africans work for even lower wages than China.

Africa has a long way to go until it becomes a center for manufacturing. The legal environment is awful (some tax codes date back to colonial times), most countries there exhibit some form of political instability (with the exceptions of states like Ghana, Botswana, and perhaps Zambia), and infrastructure is poor (very few paved roads).

I think I will die before I see an iPad made in Africa.
Score: 12 Votes (Like | Disagree)
Latest Stories
Apple Podcasts Subscriptions Will Soon Support Video
Apple Podcasts Subscriptions Will Soon Support Video
17 minutes ago
Apple Watch Ultra 3 Drops to Record Low $599.97 on Amazon
Apple Watch Ultra 3 Drops to Record Low $599.97 on Amazon
29 minutes ago
AT&T Responds to iOS 27's New iPhone Handoff Feature
AT&T Responds to iOS 27's New iPhone Handoff Feature
38 minutes ago
Launch Discounts Arrive for New Mac Mini and Mac Studio, Plus Massive Deal on Samsung's Portable SSD
Launch Discounts Arrive for New Mac Mini and Mac Studio, Plus Massive Deal on Samsung's Portable SSD
50 minutes ago
New iPhone Setting Lets Users Shake Off Motion-Sensing Ads
New iPhone Setting Lets Users Shake Off Motion-Sensing Ads
3 hours ago
Apple Intelligence Taking Up 30GB+ on Some Macs Running macOS 27
Apple Intelligence Taking Up 30GB+ on Some Macs Running macOS 27
4 hours ago
New Mac Mini Has Two Storage Downsides, Including Unremovable SSD
New Mac Mini Has Two Storage Downsides, Including Unremovable SSD
11 hours ago
Apple Card Savings Account's Interest Rate Just Went Up
Apple Card Savings Account's Interest Rate Just Went Up
12 hours ago
Apple Releases First Public Betas of iOS 27.2 and macOS Golden Gate 27.2
Apple Releases First Public Betas of iOS 27.2 and macOS Golden Gate 27.2
15 hours ago
OpenAI's New GPT-6 Sol and Luna Models Bring Astra Improvements to Cheaper Tiers
OpenAI's New GPT-6 Sol and Luna Models Bring Astra Improvements to Cheaper Tiers
18 hours ago
Apple Park Visitor Center Just Lost an Attraction Offered Since 2017
Apple Park Visitor Center Just Lost an Attraction Offered Since 2017
19 hours ago
Shazam App for iPhone Updated With New Icon and iMessage Stickers
Shazam App for iPhone Updated With New Icon and iMessage Stickers
19 hours ago
Anthropic Launches Claude Opus 5.5 With Fable-Level Performance at a Lower Price
Anthropic Launches Claude Opus 5.5 With Fable-Level Performance at a Lower Price
19 hours ago
Apple Releases Firmware Update for Beats 360
Apple Releases Firmware Update for Beats 360
21 hours ago
Beats 360 Pre-Orders Open at Amazon With Cushion Kits on Sale, Plus More Beats Deals
Beats 360 Pre-Orders Open at Amazon With Cushion Kits on Sale, Plus More Beats Deals
21 hours ago
Apple Puts AirTag-Sized AI Pin on Hold
Apple Puts AirTag-Sized AI Pin on Hold
21 hours ago
Beats 360 Ear Cushion Kits Just $9.99 Each Until the End of October
Beats 360 Ear Cushion Kits Just $9.99 Each Until the End of October
22 hours ago
Apple Testing Prototypes of Whoop-Like Screenless Fitness Band
Apple Testing Prototypes of Whoop-Like Screenless Fitness Band
22 hours ago
Apple Will Soon Announce an All-New Operating System
Apple Will Soon Announce an All-New Operating System
22 hours ago
Apple Watch Series 10 vs. Series 12 Buyer's Guide: Should You Upgrade?
Apple Watch Series 10 vs. Series 12 Buyer's Guide: Should You Upgrade?
23 hours ago
Apple's Smart Glasses to Enter a Rapidly Growing Market
Apple's Smart Glasses to Enter a Rapidly Growing Market
23 hours ago
Apple Event This October? These 7 New Products Expected Next Month
Apple Event This October? These 7 New Products Expected Next Month
23 hours ago
Beats 360 Deliver Customizability and a Revamped Over-Ear Headphone Design
Beats 360 Deliver Customizability and a Revamped Over-Ear Headphone Design
1 day ago
Massive Discounts Hit 2026 MacBook Pro, Save Up to $600 on Amazon
Massive Discounts Hit 2026 MacBook Pro, Save Up to $600 on Amazon
1 day ago
Apple Planning to Bring iPhone Duo Display Tech to Pro in 2029
Apple Planning to Bring iPhone Duo Display Tech to Pro in 2029
1 day ago
Apple Announces 'Tap to Pay on iPhone' Availability in 8 More Countries
Apple Announces 'Tap to Pay on iPhone' Availability in 8 More Countries
1 day ago
New Mac Mini and Mac Studio Now Available for Same-Day Pickup at Apple Stores
New Mac Mini and Mac Studio Now Available for Same-Day Pickup at Apple Stores
1 day ago
Apple Still Working on Anti-Snatching Feature That Locks Stolen iPhones
Apple Still Working on Anti-Snatching Feature That Locks Stolen iPhones
1 day ago
Apple Quietly Excludes Older iPhones From New Camera Feature
Apple Quietly Excludes Older iPhones From New Camera Feature
1 day ago
App Switcher Returns in watchOS 27.2 Beta With New Launch Gesture
App Switcher Returns in watchOS 27.2 Beta With New Launch Gesture
1 day ago