Verizon and Sprint Top 'Consumer Reports' Carrier Ratings, AT&T Lowest

Tuesday December 6, 2011 8:35 AM PST by Eric Slivka

Consumer Reports today announced the results of its consumer satisfaction survey of mobile phone companies in the United States for 2011, with Verizon topping the list and AT&T once again ranking at the bottom.
Of the four major U.S. national cell-phone standard service providers, Verizon again scored the highest in this year’s Ratings, followed closely by Sprint. Survey respondents gave very good scores to Verizon for texting and data service satisfaction, as well for staff knowledge.

T-Mobile was below Verizon and Sprint but continued to rate significantly better than the higher-priced AT&T, which recently withdrew its application to the FCC to merge with its better rival.
Consumer Reports' survey included 66,000 customers, and the magazine's January issue includes both full rankings of nationwide performance and more localized rankings from 22 major metropolitan areas.

AT&T also ranked last in last year's survey, but was the exclusive iPhone carrier in the United States at that time. With Verizon having added the iPhone in February and Sprint coming on board in October, U.S. consumers now have a number of options for iPhone service.

Top Rated Comments

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Posted: 39 months ago
I haven't had any major problems with AT&T. Guess it just depends on where you are.
Rating: 7 Votes
Posted: 39 months ago
I too have never had a problem with AT&T. Their customer service has always been friendly and efficient. In my experience, Verizon, on the other hand, has been a PITA to deal with.
Rating: 4 Votes
Posted: 39 months ago
I love how these always degenerate into everyone sharing their personal anecdotes. "I have zero problems with Carrier X. I know a dude who has nothing but problems with Carrier Y."

Look, we don't care. Really. Your experience is not representative. My experience is not representative. No one person's experience is representative.

Maybe this is a good survey, maybe it's a flawed survey, but your personal experience is not useful information.
Rating: 4 Votes
Posted: 39 months ago
I've had more service problems with my iPhone 4S than any of its predecessors (I've had them all, on AT&T).

I have a MicroCell in my home and every time I make an outgoing call, the "Call Fails" 3 times in a row before it finally goes through. My iPhone 4 did not do this.

Also, on countless occasions, I have had incoming calls go directly to voicemail without ringing. In areas where service is 5 bars.

Hopefully some of these things can be cleared up with software updates, but I'm not holding my breath.
Rating: 2 Votes
Posted: 39 months ago
Another unscientific survey from Consumer Reports where unconfirmed participants compare apples to oranges. AT&T has far more iPhone users than the rest of the providers combined (many on this survey do not even support the iPhone).

Apple customers are probably the most demanding. How can they compare an iPhone user on one network to a dumb phone user on the other?

The following studies are much more scientific. It compares the same iPhone 4s across all carriers. They reach a completely different conclusion based on facts, not opinion.


http://www.appleinsider.com/articles...on.html&page=1


http://m.minyanville.com/?guid=4714&catid=5
Rating: 2 Votes
Posted: 39 months ago

I love how these always degenerate into everyone sharing their personal anecdotes. "I have zero problems with Carrier X. I know a dude who has nothing but problems with Carrier Y."

Look, we don't care. Really. Your experience is not representative. My experience is not representative. No one person's experience is representative.

Maybe this is a good survey, maybe it's a flawed survey, but your personal experience is not useful information.


Another unscientific survey from Consumer Reports where unconfirmed participants compare apples to oranges. AT&T has far more iPhone users than the rest of the providers combined (many on this survey do not even support the iPhone).

Apple customers are probably the most demanding. How can they compare an iPhone user on one network to a dumb phone user on the other?

The following studies are much more scientific. It compares the same iPhone 4s across all carriers. They reach a completely different conclusion based on facts, not opinion.


http://www.appleinsider.com/articles...on.html&page=1


http://m.minyanville.com/?guid=4714&catid=5


This.
These gentlemen know what they're talking about.
Rating: 1 Votes
Posted: 39 months ago
Lol, sprint is absolutely horrible, this just proves that they have no idea what they are talking about.
Rating: 1 Votes
Posted: 39 months ago

I too have never had a problem with AT&T. Their customer service has always been friendly and efficient. In my experience, Verizon, on the other hand, has been a PITA to deal with.


Same here for me as well....
Rating: 1 Votes
Posted: 39 months ago

Wasn't there a report just the other week about AT&T's positive consumer ratings?

LOL dumb pipes exchanging places every month. Six of one, half dozen of the other.


Do you ever have an original thought or do you just repeat what Apple execs say?
Rating: 1 Votes
Posted: 39 months ago
I'm a recovering ATT victim. I got tired of their very poor customer service and attitude that they were doing me a favor letting me pay them every month. I really got tired of going to their stores and having to effing wait 30 mintues to be rudely treated. I had decided to leave and had to go in and resolve a few things. The last couple of visits were much better, but it was too little, too late. I went month to month on t-mobile and then moved to Verizon the day they got the iPhone. My one ever call to customer service was great. No waiting on hold, no run-a-round. Added tethering for my new iPad 2.

All cellular companies have weak signal spots, but I found Verizon's customer service vastly superior to ATT's.

Also, I didn't get ATT service in my house. I do get Verizon here.
Rating: 1 Votes

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