Apple Begins Refunding Lion Overcharges

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itunesemail1
Apple has started refunding users who were charged multiple times for their Lion purchases. We reported last week on a user whose checking account was drained of nearly $4,000 when he was charged 122 times for Lion. The email above was sent to a user who was charged 8 times.

John Christman, the user who was charged 122 times was eventually made whole:

Apple kept me on a very need-to-know basis all along, but once I confirmed the money was in my PayPal account, he then asked for a list of fees to review. Once he saw the fees (very minimal), he offered to pay them and give me a bit extra to pay any additional fees I incur.

Other users who were double charged may see similar emails soon.

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Top Rated Comments

R
reden
190 months ago
I hope Apple ended up giving that guy lion for free.
Score: 34 Votes (Like | Disagree)
T
thelead
190 months ago
The fella got his money back, he deserves no more than that. The faster the world learns that suing and seeking damages is not the only solution to their problems, the better!
When you mess with somebody's mortgage payment, they deserve more than there money back. This can create credit problems... I'm usually with those thinking that suing has gone overboard but in this situation, it may merit legal action.
Score: 22 Votes (Like | Disagree)
T
thelead
190 months ago
Yes but it was his fault also. Credit card!, Credit card!, Credit card!

What if you choose not to have a credit card?
Score: 17 Votes (Like | Disagree)
gnasher729 Avatar
gnasher729
190 months ago
how about some personal responsibilty. yes it wasn't his fault but you shouldn't link a debit card for things like this. this is exactly what credit cards are for. if you do a dispute it doesn't tie up all your bank account funds.

I fully agree with the "personal responsibility". It was Apple's fault to take the extra money, so they must take responsibility and put it all right.
Score: 15 Votes (Like | Disagree)
I
Illumination
190 months ago
The only entity at fault is Apple. PayPal is a payment processor that does what Apple asks. The consumer was consuming. The bank allowed the payment processor to do what it does. Apple caused this.

You guys are saying that if he had used a credit card, there would have been more of a dispute process, but there is no dispute, this was Apple's system going haywire in a once-in-a-lifetime fluke. If you wanna blame someone for the speed at which banks work, blame the banks' EFT/ACH system. But Apple still screwed people regardless of what above-and-beyond precautions the consumer didn't take.

And I GUARANTEE that the $4k guy could get something more from Apple if he complained even just a little.

yes but if he used a credit card he would still have his money to pay his morgage while the banks/apple figure it. so silly people can not grasp that.
these things happen all the time maybe not to this extent but they happen.
It's so silly that people cannot grasp the fact that this should not have happened in the first place.
Score: 11 Votes (Like | Disagree)
D
DroidRules
190 months ago
Why? Because the individual in question cannot properly manage his money financially.
Let's be serious, what type of responsible person doesn't have a six month cushion saved before buying a house? If a $4k overdraft overextends someone to the extent that they can't pay their mortgage, maybe they shouldn't be committing to purchasing a house in the first place? And, maybe they shouldn't be spending $30 on an operating system upgrade if they don't have that cushion.
What happened to personal fiscal responsibility?

Really? You're judging someone because they don't have 6 months saved? You're pretty daft if you think this man is in any way at fault for APPLE charging his account 120 times.

God forbid he try and spend $30..... wow what a moron.`
Score: 10 Votes (Like | Disagree)
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