recall


'recall' Articles

2015 15" MacBook Pro Recall Applies to About 432,000 Units, Apple Received 26 Reports of Batteries Overheating

Last week, Apple launched a worldwide recall and replacement program for select 2015 15-inch MacBook Pro units, sold primarily between September 2015 and February 2017, due to batteries that "may overheat and pose a fire safety risk." Apple will replace affected batteries free of charge. The U.S. Consumer Product Safety Commission or CPSC has since indicated that Apple has received 26 reports of batteries overheating in affected notebooks, including five reports of minor burns and one report of smoke inhalation, as well as 17 reports of minor damage to nearby personal property. About 432,000 potentially affected MacBook Pro units were sold in the United States, plus 26,000 in Canada, according to a joint recall announcement from the CPSC and Health Canada. As of June 4, 2019, Apple has received one report of a consumer incident and no reports of injuries in Canada. Apple has asked customers to stop using affected ‌MacBook Pro‌ models and to contact the company to initiate a replacement. Apple's recall program page provides further details and instructions. Note that only the "Mid 2015" ‌MacBook Pro‌ is part of this recall program. To identify your Mac, click on the Apple logo in the top-left corner of the screen and click on About This Mac. Look for "Mid 2015" in the window that opens. Other models like the 12-inch MacBook and MacBook Air are not part of the

Apple Voluntarily Recalls Some Older Three-Prong Wall Plug Adapters Due to Risk of Electrical Shock

Apple today announced a voluntary recall of three-prong AC wall plug adapters designed for use primarily in Hong Kong, Singapore, and the United Kingdom. Apple states that, in very rare cases, affected Apple three-prong wall plug adapters may break and create a risk of electrical shock if touched. These wall plug adapters shipped with Mac and certain iOS devices between 2003 and 2010 and were also included in the Apple World Travel Adapter Kit. Apple says it is aware of six incidents worldwide and asks customers to stop using affected plug adapters, citing customer safety as a "top priority." Apple will exchange affected wall plug adapters with a new adapter, free of charge. I just thought my broken one was a one off, was going to bin it. pic.twitter.com/j8kp6MeNoN— Stephen Cooper (@kebablog) April 25, 2019 Affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter. The recall does not affect any USB power adapters, like those included in the box with iPhones and iPads, according to Apple. If you are impacted, read the recall program details and then head to Apple's Get Support page to initiate the exchange process. In January 2016, Apple initiated a similar voluntary recall program for two-prong AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, South Korea, Argentina, and Brazil due to the same risk of electrical shock if touched. These wall plug adapters

260K Liquid Glitter iPhone Cases Recalled After Reports of Skin Irritation and Chemical Burns

MixBin Electronics has recalled about 263,000 iPhone cases that were filled with liquid glitter, following "at least" 24 reports of users facing skin irritations, being burned, and even getting permanently scarred after the cases broke and the liquids seeped out. The cases were sold by Amazon, Henri Bendel, Tory Burch, Nordstrom Rack, Victoria's Secret, and MixBin itself, and were for the iPhone 6, iPhone 6s, and iPhone 7 (via Consumerist). In the recall notice, MixBin said that customers "should immediately stop using" the cases in question and contact the company for a full refund. The glitter-filled cases focused on in the recall were sold both in physical retail locations and online from October 2015 through June 2017, ranging in price from $15 to $65. On the list of recalled cases, 16 of the units came from Victoria's Secret. This recall involves all liquid glitter mobile phone cases for iPhone 6, 6s and 7. The cases contain liquid and glitter that are floating in the plastic case. They were sold in various styles and colors and measure about 5.5 inches by 2.75 inches. There are 24 reports worldwide discovered so far, 19 of which were in the United States, and they reference "skin irritation" and "chemical burns" suffered by the users. MixBin mentioned that one user reported "permanent scarring from a chemical burn," while another said she suffered "chemical burns and swelling to her leg, face, neck, chest, upper body and hands." Among the 263,000 worldwide units that are being recalled, 11,400 were sold in Canada and 400 were sold in Mexico. To see the full

Apple Recalls Some International Wall Adapters Due to Risk of Electrical Shock

Apple today issued a voluntary recall for certain two-prong AC wall plug adapters designed for use in Argentina, Australia, Brazil, Continental Europe, New Zealand, and South Korea, due to the risk of electrical shock if touched in very rare cases. Apple has also advised customers to stop using affected plug adapters. Apple is offering a new, redesigned adapter for free to affected customers.Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new, redesigned adapter, free of charge.The recalled wall plug adapters shipped with Macs and some iOS devices sold between 2003 and 2015, and were also included in the Apple World Travel Adapter Kit. Apple says an affected wall plug adapter has 4 or 5 characters or no characters on the inside slot where it attaches to a power adapter. Affected adapter prong types Redesigned adapters have a 3-letter regional code in the slot, such as EUR, KOR, AUS, ARG or BRA. Apple says other wall plug adapters, including those designed for the U.S., Canada, China, Hong Kong, Japan, and the U.K., and Apple USB power adapters, are not affected by this program. Here's what happens when the adapter breaks, leaving metal pins sticking out of the socket. https://t.co/YpFnLnQL64 pic.twitter.com/XWfAMJfUrl— MacRumors.com (@MacRumors) January 28, 2016 Apple's AC Wall Plug Adapter Exchange Program provides instructions on how to identify your wall adapter and initiate the exchange

Elgato Recalls Some Smart Power Battery Packs Due to Overheating

Elgato recently announced that it is recalling some of its Smart Power 6000 mAh battery packs, as they can overheat while recharging. The company sent out notices to app users today, letting them know about the recall. For those unfamiliar, the $99 Elgato Smart Power battery pack is a compact 6000 mAh external battery that integrated with an iOS app, a neat feature that allowed users to wireless monitor the charge level of the device and receive notifications when the battery was low or needed recharging. MacRumors went hands-on with the Smart Power back in December and found it's app integration to be highly useful. According to the company, affected Smart Power battery packs were sold between September 2014 and January 2015 and "fall within a limited serial number range." Affected customers can check if their product is affected by entering their serial number on Elgato's website. Elgato has ceased selling the Smart Power until it can release an updated version, and all current owners of affected products will receive a full refund. The company recommends that users cease using their battery packs until they're able to check whether they have a product with overheating issues, and Elgato also encourages all customers to return affected products "as soon as