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'O2' Articles

Apple Working on Fix for iPhone XR Users Experiencing Issues on UK's O2 Network

Apple has confirmed that the iPhone XR is not working as it should on the O2 network in the U.K., reports BBC News. "We are aware of an issue causing intermittent network connectivity effecting [sic] some O2 customers, and we will have a fix in an upcoming software release," the company said.The statement from Apple comes after reports emerged yesterday of multiple ‌iPhone XR‌ users who have O2 as a mobile provider and are unable to maintain a reliable signal. Customers have been unable to make and receive calls and send and receive text messages, as well as get a reliable 4G internet connection for using apps on the go. O2 has declined to say exactly how many users are affected by the issue, but said turning the phone off and on again will temporarily fix the problem. One O2 customer told BBC News he had first noticed a network issue on December 16. "I've had virtually no signal at all since," he said. "It may come with a weak signal for a few minutes once or twice a day then go again." The customer said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, but this has yet to have been publicly confirmed by either company. The last software update Apple released was iOS 13.3 on December 10, 2019. According to the report, O2 and Apple are telling customers seeking answers on Twitter to direct message them for

iPhone XR Users Experiencing Difficulties on UK's O2 Network

The iPhone XR is not properly functioning on the O2 network in the UK, according to the BBC. Based on multiple reports on Twitter, XR users who have O2 as a mobile provider have been experiencing multiple signal outages per day. Customers have been unable to make and receive calls and send and receive text messages, as well as maintain a reliable LTE connection for using apps. An O2 spokesperson told the BBC that it is working closely with partners to resolve "an intermittent issue affecting some of our customers using ‌iPhone XR‌." O2 did not clarify how many customers are affected, but said that turning the iPhone off and on again can temporarily fix the issue. According to one customer with an affected device, he was told by an O2 customer service representative that Apple caused the issue with a recent iOS update, though that information has not been confirmed. He was given a free month's line rental as compensation. A MacRumors reader who is experiencing issues with the ‌iPhone XR‌ was able to receive a free upgrade to the iPhone 11 plus a £20 refund due to the signal issues. Apple told him there was indeed a problem and that under consumer law in the UK, the handset had to be replaced regardless of warranty. There have been no other reports of free ‌iPhone‌ upgrades, but other ‌iPhone XR‌ owners who are experiencing issues on O2 may want to contact Apple support to see what can be

O2 Mobile Network Now Offering Apple Watch Cellular Contracts to UK Customers

O2 has became the latest network carrier in the United Kingdom to offer the cellular version of the Apple Watch Series 4. iPhone users can now order the LTE-enabled smartwatch through the O2 website, which is offering several personal pay-monthly plans that let users make calls and use a data connection from their wrist, even if they're untethered from their smartphone. O2 has launched plans on its website for both ‌Apple Watch‌ Series 3 and Series 4 LTE models, and is offering customers six months of free airtime for the first six months if they sign up to a plan between now and Wednesday, December 18, 2019. For example, customers who take up the time-limited offer for a 40mm ‌Apple Watch‌ Series 4 must pay a £20 upfront fee and can then expect to pay £19.50 a month for 36 months, and when their free airtime runs out after six months, they pay £5 a month for the data contract. ‌Apple Watch‌ is available to O2 Pay Monthly customers with an ‌iPhone‌ 6 or newer. New O2 customers and customers who don't have a compatible ‌iPhone‌ can also buy a new ‌iPhone‌ from O2, then add an ‌Apple Watch‌. The network's full range of plans are available on the O2 website. EE was the exclusive mobile network in the U.K. to offer a tariff for the ‌Apple Watch‌ when Apple debuted the first LTE-capable ‌Apple Watch‌ (Series 3) in September 2017. Vodafone announced its own ‌Apple Watch‌ LTE tariffs about a year later, and now O2 has joined the eSIM ranks. Out of the big networks in the U.K., that leaves Three as the only carrier yet to offer ‌Apple Watch‌ cellular contracts. (T

O2 and Ericsson Apologize After 4G Service Outage Affects Millions of Smartphones

Cellular network operator O2 on Friday said its data networks had been restored after millions of smartphones across the UK and Japan were taken offline yesterday (via BBC). A statement on its website said the 4G network was finally working again, after having been affected from about 05:30 GMT on Thursday. Earlier, mobile network equipment supplier Ericsson said that an expired certificate was the reason behind the outage, which also created problems in several other countries. Ericsson UK boss Marielle Lindgren said the "faulty software" that had caused the issues was being decommissioned. Both O2 and Ericsson issued a joint apology to millions of customers hit by the disruption. "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can," said O2 boss Mark Evans. "We fully appreciate it's been a poor experience and we are really sorry." O2 is owned by Spain's Telefonica and has the UK's second-largest mobile network after British Telecom subsidiary EE. The company said voice calls were not affected by the problem, but some O2 customers said they could not make calls or send texts, despite having cellular reception. The outage also had knock-on effects for other services that use the O2 network, such as Transport for London's electronic timetable service at bus stops, which stopped working for most of

Apple Adds Carrier Billing to iTunes, Starting With O2 in Germany

For the first time since the iTunes Store launched in 2003, Apple has added a way for customers to pay for purchases without using a credit, debit or iTunes gift card. Starting with German carrier O2, customers can now link a phone number to their iTunes account and use carrier billing for purchases, per TechCrunch. Apple's new mobile phone bill option for iTunes accounts (Image: Carsten Knobloch) The new payment method enables customers to pay for apps, songs, TV shows, movies, iBooks and other iTunes content without needing a credit or debit card, or even a bank account. Instead, purchases are added to a customer's mobile phone bill and paid off at the end of the month. Customers without a contract can have purchases debited from a prepaid amount applied to the iPhone. O2 parent company Telefonica confirmed it is working on carrier billing with Apple:“Telefónica Germany is working with Apple related to carrier billing,” a spokesperson told us in an email. “Payment via the O2 phone bill is now available for Apple Music, iTunes, App Store and iBooks Store Purchases. The service is gradually being rolled out and will be available for all O2 customers (prepaid and postpaid) in Germany by the beginning of November 2015.”Apple may be working with carrier billing provider Bango, used by rivals like Amazon:We have heard on the grapevine, however, that Apple has been talking for a while with Bango, a carrier billing provider, to roll out carrier billing functionality on iTunes.TechCrunch believes Apple will expand carrier billing to additional markets in the