Apple Working on Fix for iPhone XR Users Experiencing Issues on UK's O2 Network

Apple has confirmed that the iPhone XR is not working as it should on the O2 network in the U.K., reports BBC News.

iphonexrcolors1

"We are aware of an issue causing intermittent network connectivity effecting [sic] some O2 customers, and we will have a fix in an upcoming software release," the company said.

The statement from Apple comes after reports emerged yesterday of multiple ‌iPhone‌ XR users who have O2 as a mobile provider and are unable to maintain a reliable signal.

Customers have been unable to make and receive calls and send and receive text messages, as well as get a reliable 4G internet connection for using apps on the go.

O2 has declined to say exactly how many users are affected by the issue, but said turning the phone off and on again will temporarily fix the problem.

One O2 customer told BBC News he had first noticed a network issue on December 16.

"I've had virtually no signal at all since," he said. "It may come with a weak signal for a few minutes once or twice a day then go again."

The customer said O2 had told him Apple had introduced the issue with a recent update to the ‌iPhone‌'s iOS software, but this has yet to have been publicly confirmed by either company. The last software update Apple released was iOS 13.3 on December 10, 2019.

According to the report, O2 and Apple are telling customers seeking answers on Twitter to direct message them for help.

Related Forum: iPhone

Top Rated Comments

Dwalls90 Avatar
25 months ago
Carrier update and/or 13.3.1 incoming?

I read elsewhere that Apple was letting impacted customers swap up to the iPhone 11 for free. Thats a pretty sweet deal for a less than ideal customer service scenario.
Score: 3 Votes (Like | Disagree)
JemTheWire Avatar
25 months ago
You cannot tell a network provider from a person’s mobile phone number.

People swap providers and port their numbers over.
Score: 2 Votes (Like | Disagree)
coldsweat Avatar
25 months ago

I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3
Had this issue with o2 during my entire 12 month contract with my iPhone X - this was a year or so ago!
Score: 1 Votes (Like | Disagree)
tarasis Avatar
25 months ago
Doesnt just affect XR, my iPhone 6S cant send SMS via O2 at the moment.
Score: 1 Votes (Like | Disagree)
casjohnr Avatar
25 months ago
I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3
Score: 1 Votes (Like | Disagree)
DaveMcM76 Avatar
25 months ago

Any reports of this affective O2 based MVNOs?
I’m on Tesco who are an O2 MVNO but I don’t really do calls or texts to have had issues with those. Not noticed any obvious problems with 4G data while I’ve been out and about.
Score: 1 Votes (Like | Disagree)

Related Stories

iphone holiday

Best Black Friday iPhone Deals Still Available

Friday November 26, 2021 4:58 am PST by
Cellular carriers have always offered big savings on the newest iPhone models in holidays past, and Black Friday 2021 is no different. Right now we're tracking notable offers on the iPhone 13 and iPhone 13 Pro devices from AT&T, Verizon, and T-Mobile. For even more savings, keep an eye on older models like iPhone SE. Note: MacRumors is an affiliate partner with some of these vendors. When you...
airpods family holiday

Best Black Friday AirPods Deals Still Available

Friday November 26, 2021 4:04 am PST by
Black Friday 2021 deals are still going strong, and we're tracking the best deals across Apple's AirPods lineup. Throughout the week we've been sharing the best sales for Apple devices like iPhone, Mac, and iPad, so be sure to follow us on Twitter for all of the latest Black Friday sales Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a...
apple mixed reality headset mockup feature purple

Kuo: Apple AR Headset Coming in Late 2022 With Mac-Level Computing Power

Thursday November 25, 2021 8:32 pm PST by
Apple's long-rumored augmented reality (AR) headset project is set to bear its first fruit late next year with the launch of the first device carrying a pair of processors to support its high-end capabilities, according to a new research report from noted analyst Ming-Chi Kuo seen by MacRumors. According to Kuo, the higher-end main processor is said to be similar to the M1 chip Apple...
apple watch cellular holiday

Best Black Friday Apple Watch Deals Still Available

Friday November 26, 2021 4:55 am PST by
The Apple Watch always makes a great gift around the holiday season, and for Black Friday 2021 we're tracking a few solid offers on numerous models of the Apple Watch. In this article, you'll find the best Black Friday sales on the new Apple Watch 7, but the best money-saving discounts will be found on older models like the Apple Watch Series 3 and SE. Note: MacRumors is an affiliate partner...
iPads black friday 20 sale feature

Best Black Friday iPad Deals Still Available

Friday November 26, 2021 4:48 am PST by
Although Black Friday sales began as early as October in 2021, the shopping holiday is now officially underway and we're highlighting the best sales for each of Apple's product lines. In this article, you'll find the best Black Friday sales on iPad Pro and iPad mini. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a...
mac family holiday

Best Black Friday iMac and MacBook Deals Still Available

Friday November 26, 2021 4:29 am PST by
Our Black Friday 2021 coverage continues with the best deals you can find on MacBook Pro, MacBook Air, iMac, and Mac mini today. As with all Black Friday deals, we aren't sure how long any of these will last, and prices are always fluctuating, so if you see something you want, be sure to buy it soon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and...
General black friday 20 sale feature

Huge List of Black Friday Deals on iPhone and Mac Cases, Cables, Accessories and Software

Friday November 26, 2021 5:09 am PST by
Black Friday is in full swing today, and in this article we're highlighting some of the best deals that you can find online among popular third-party accessory makers like Twelve South, Nomad, Satechi, and many more. Visit our Black Friday Roundup for a deeper dive into the best sales going on today. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and...
apple black friday shopping event 2021

Apple's Black Friday Promotion Now Underway in the U.S. and More Countries

Friday November 26, 2021 12:07 am PST by
Apple's annual four-day Black Friday through Cyber Monday shopping event is now underway in the United States and select other countries, with customers able to receive a free Apple gift card with the purchase of select products through November 29. Participating countries include the United States, Canada, Australia, New Zealand, the UK, Ireland, France, Spain, Portugal, Italy, Germany,...