Apple Working on Fix for iPhone XR Users Experiencing Issues on UK's O2 Network

Apple has confirmed that the iPhone XR is not working as it should on the O2 network in the U.K., reports BBC News.

"We are aware of an issue causing intermittent network connectivity effecting [sic] some O2 customers, and we will have a fix in an upcoming software release," the company said.

The statement from Apple comes after reports emerged yesterday of multiple ‌iPhone XR‌ users who have O2 as a mobile provider and are unable to maintain a reliable signal.

Customers have been unable to make and receive calls and send and receive text messages, as well as get a reliable 4G internet connection for using apps on the go.

O2 has declined to say exactly how many users are affected by the issue, but said turning the phone off and on again will temporarily fix the problem.

One O2 customer told BBC News he had first noticed a network issue on December 16.

"I've had virtually no signal at all since," he said. "It may come with a weak signal for a few minutes once or twice a day then go again."

The customer said O2 had told him Apple had introduced the issue with a recent update to the iPhone's iOS software, but this has yet to have been publicly confirmed by either company. The last software update Apple released was iOS 13.3 on December 10, 2019.

According to the report, O2 and Apple are telling customers seeking answers on Twitter to direct message them for help.

Related Roundup: iPhone XR

Top Rated Comments

(View all)
Avatar
10 months ago
Carrier update and/or 13.3.1 incoming?

I read elsewhere that Apple was letting impacted customers swap up to the iPhone 11 for free. Thats a pretty sweet deal for a less than ideal customer service scenario.
Score: 3 Votes (Like | Disagree)
Avatar
10 months ago
You cannot tell a network provider from a person’s mobile phone number.

People swap providers and port their numbers over.
Score: 2 Votes (Like | Disagree)
Avatar
10 months ago


I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3

Had this issue with o2 during my entire 12 month contract with my iPhone X - this was a year or so ago!
Score: 1 Votes (Like | Disagree)
Avatar
10 months ago
Doesnt just affect XR, my iPhone 6S cant send SMS via O2 at the moment.
Score: 1 Votes (Like | Disagree)
Avatar
10 months ago
I had similar issues on EE with my iPhone X where if I moved from say my office to outside a full 4G signal would be shown but no data access at all until I restarted the iPhone...although touch wood has been OK since updating to 13.3
Score: 1 Votes (Like | Disagree)
Avatar
10 months ago


Any reports of this affective O2 based MVNOs?

I’m on Tesco who are an O2 MVNO but I don’t really do calls or texts to have had issues with those. Not noticed any obvious problems with 4G data while I’ve been out and about.
Score: 1 Votes (Like | Disagree)

Top Stories

Hands-On With iOS 14 Widgets, Custom Icons, and Home Screen Setup

Tuesday September 22, 2020 3:25 pm PDT by
Apple with iOS 14 introduced widgets on the Home Screen, leading to unprecedented levels of customization for the iPhone. Combined with Shortcuts that let you change an app's icon, iOS 14 lets you create a whole new look for your Home Screen. Subscribe to the MacRumors YouTube channel for more videos. We've been following along with some of the creative alternative Home Screen designs that M...

New Images Leak of iPhone 12 Braided USB-C to Lightning Cable

Thursday September 24, 2020 2:37 am PDT by
Rumors suggest Apple's upcoming iPhone 12 models will ship with a new Lightning to USB-C cable that includes a braided fabric design. Images of the purported cables were leaked in July, and today leaker Mr White has shared new images that give us a closer look at what we might get included in the iPhone 12 box. The photos show a USB-C to Lightning cable with a clearly braided design rather...

Apple's iPhone 12 Event Could Happen on October 13 Based on Rumors From Mobile Operators

Wednesday September 23, 2020 11:51 am PDT by
Apple's upcoming iPhone-centric event could perhaps be held on Tuesday, October 13, according to information shared with MacRumors by an employee at a UK cellular carrier. There's no way for us to confirm the dates at this point in time nor are we sure on the credibility of the source, but even without a rumor, Tuesday, October 13 is a good guess based on Apple's historic launch timelines, ...

New Version of Microsoft Office Coming Next Year That Won't Require a Subscription

Thursday September 24, 2020 1:53 am PDT by
Microsoft will next year offer a new perpetual release of Microsoft Office for Mac and Windows that doesn't require a subscription to use, according to the software giant (via Windows Central). "Microsoft Office will also see a new perpetual release for both Windows and Mac, in the second half of 2021," said Microsoft in a blog post announcing the next version of its Exchange server,...

Interest in iOS 14 Home Screen Ideas Helps Pinterest Break Daily Download Record

Wednesday September 23, 2020 4:37 am PDT by
Apple's introduction of widgets on the Home Screen in iOS 14 has driven a surge in interest among users looking to customize their iPhone, and that has reportedly had a knock-on effect for Pinterest, whose iOS app has seen record downloads as users flock to its content seeking design inspiration. As reported by TechCrunch, App Store intelligence firm Apptopia was first to note the impact of ...

'iPhone 12 mini' Name Reappears in Leaked Apple iPhone 12 Case Stickers

Friday September 25, 2020 1:58 am PDT by
Earlier this week a proven leaker claimed that the iPhone 12 lineup would be named "iPhone 12 mini," "iPhone 12," "iPhone 12 Pro," and "iPhone 12 Pro Max," and today the same nomenclature has appeared again in a photo depicting alleged stickers from unreleased Silicone iPhone cases originating from Apple's international distribution center in Ireland. The photo shows three stickers with the...

Apple Releases iOS 14.0.1 With Fix for Bug That Resets Default Apps After Rebooting

Thursday September 24, 2020 10:12 am PDT by
Apple today released iOS 14.0.1, the first update to the iOS 14 operating system that was released on September 16. Today's update is a bug fix update addressing issues that weren't able to be fixed in the initial iOS 14 launch. The iOS 14.0.1 update is available on all eligible devices over-the-air in the Settings app. To access the new software, go to Settings > General > Software Update. ...

Apple Emphasizes That Solo Loop May Increase in Length Over Time, Updates Sizing Guide With More Specific Instructions

Wednesday September 23, 2020 8:26 am PDT by
Apple on Tuesday updated one of its support documents to emphasize that the new silicone rubber Solo Loop for the Apple Watch may increase in length over time, as mentioned in fine print at the bottom of the Solo Loop product page. Apple has also updated its printable Solo Loop sizing guide with more specific instructions, as noted by 9to5Mac's Michael Steeber. The guide now advises users to ...

iOS 14 Widgets Offer iPhone Users Creative Home Screen Ideas

Sunday September 20, 2020 8:43 pm PDT by
Updated on September 22nd with hands on video. In iOS 14, Apple introduced ‌the concept of Home Screen‌ widgets, which provide information from apps at a glance. Widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. Despite the relative lack of...

Kuo: Mini-LED Displays to Debut in Apple's Next iPad Pro

Tuesday September 22, 2020 11:45 pm PDT by
Following his report earlier this week indicating that Apple will be accelerating adoption of mini-LED displays in its iPad and Mac notebook lineups thanks to better than expected development from potential secondary supplier Sanan Optoelectronics, analyst Ming-Chi has released a new report today sharing a bit more perspective on the mini-LED display market as it relates to Apple. Kuo says...