T-Mobile

T-Mobile and its subsidiary MetroPCS today disclosed a recent incident where hackers gained "unauthorized access to certain information" of its customers, which the companies have already reported to the police and shut down. The security breach occurred earlier this week on Monday, August 20, and affected two million customers (via Motherboard). T-Mobile promises that no financial data,...

T-Mobile customers are now able to enroll in the iPhone Upgrade program online, a process that used to require a visit to an Apple Store. The change is reflected in updated language in the Apple Store app, which now says that customers can join the iPhone Upgrade Program online with AT&T, Sprint, T-Mobile, or Verizon. AT&T, Verizon, and Sprint users have been able to enroll in the iPhone...

T-Mobile held a press conference today announcing a new "Team of Experts" service, which is the company's next "Un-carrier" move that's taking aim at the poor customer service performance of rivals like AT&T, Comcast, and Verizon. During the hour-long conference, T-Mobile CEO John Legere and EVP of Customer Care Callie Field explained that customer service is "the biggest pain point" in the...

T-Mobile this morning announced the launch of T-Mobile FamilyMode, a new feature that is designed to let parents monitor and control what their kids are doing on their internet-connected devices. T-Mobile FamilyMode service is available via a FamilyMode app and can also be used with an add-on device called the FamilyMode Home Base, which is designed to connect to a home's Wi-Fi system to...

Verizon Wireless was awarded the title of the fastest nationwide mobile network in PCMag's annual mobile network comparison, the results of which were released this morning. For its test, PCMag analysts drove within and between 30 cities in the United States to test mobile network speeds using four Samsung Galaxy S9 phones. More than a dozen locations in each city were tested, with the site...

As part of its antitrust examination into the T-Mobile/Sprint merger, the US Department of Justice is looking at how the two firms combining would affect smaller wireless carriers that frequently buy network access on larger networks to resell to "pre-paid or price-conscious consumers" according to a report from Reuters. There are concerns, the report claims, that because Sprint and T-Mobile ...

A security vulnerability in T-Mobile's website let anyone gain access to the personal details of any T-Mobile customer using just a phone number, reports ZDNet. An internal T-Mobile employee tool, promotool.t-mobile.com, had a hidden API that provided T-Mobile customer data when a customer's cell phone number was added to the end of the web address. Data that was available included full name,...

Sprint and T-Mobile have finally reached a merger agreement, which means if approved by regulators, two of the four major carriers in the United States will combine into one entity in an all-stock deal worth billions. The new combined company will be named T-Mobile and current T-Mobile CEO John Legere will serve as the Chief Executive Officer. Sprint and T-Mobile say the company will be a...

Earlier this month, reports suggested Sprint and T-Mobile had once again resumed merger talks, and now it appears the two U.S. carriers may be close to inking a deal. According to Reuters, Sprint and T-Mobile have "made progress" negotiating merger terms and are aiming to complete deal talks as soon as next week. T-Mobile parent company Deutsche Telekom and Sprint parent company SoftBank...

T-Mobile will pay $40 million to the U.S. Treasury for failing to correct ongoing issues with call delivery to rural areas and fooling customers with false ringtones, the United States Federal Communications Commission (FCC) announced today. The FCC decided that T-Mobile violated the Communications Act following an investigation launched after T-Mobile subscribers were unable to reach...

T-Mobile today announced support for Business Chat in the Messages app on iOS devices, a feature Apple introduced in a beta capacity with the release of iOS 11.3 and macOS 10.13.4. Apple Business Chat is available for all T-Mobile customers, allowing them to interact with T-Mobile's support staff directly in the Messages app. T-Mobile says that its customers can access Apple Business Chat ...

Sprint and T-Mobile have once again entered into talks over a potential merger, reports The Wall Street Journal. The revitalization of the discussion comes just five months after the two companies officially called off plans for a merger following an inability to reach "mutually agreeable terms." At the time, Sprint parent company SoftBank was not satisfied with the deal because of...

T-Mobile today announced the return of its Major League Baseball-themed offer, gifting customers a free year's subscription to MLB.TV and the MLB At Bat app's premium features, worth $115.99 in total. Available for T-Mobile customers only, the MLB.TV deal will be available in the T-Mobile Tuesdays app [Direct Link] beginning March 27, 2018 and run through April 2, 2018 at 11:59 p.m. ET. If...

Last September, AT&T, Verizon, Sprint, and T-Mobile announced a team-up with the mission of developing a mobile authentication solution for both businesses and consumers. One of the main reasons the carriers created the "Mobile Authentication Taskforce" was to help users who have to manage "dozens of difficult-to-remember passwords" for numerous apps. Today at Mobile World Congress, the...

T-Mobile today announced a new iPhone offer for customers thinking about purchasing one of Apple's latest smartphones. Following a BOGO deal from January, T-Mobile is now offering customers the chance to get a $200 rebate when purchasing the iPhone X, 8, 8 Plus, 7, or 7 Plus on a 24-month Equipment Installment Plan, received in the form of a prepaid MasterCard card. That's in addition to the...

In November, AT&T shared its plans to launch its "5G Evolution" network -- which isn't true 5G -- in select areas of Minneapolis as part of its overall plan to boost cellular coverage in the city during Super Bowl LII. This week, three of the major United States cellular carriers -- AT&T, Verizon, and T-Mobile -- each outlined their own plans to ensure that customers retain quality coverage in...

T-Mobile today announced a few new offers that will be activated beginning this Friday, January 12, one of which is focused on Apple's latest iPhones, including the iPhone X. With the deal, new and existing T-Mobile customers can buy one iPhone and get up to $700 off another iPhone of equal or lesser value, offered in the form of a rebate received via prepaid card. The BOGO rebate applies to...

T-Mobile today announced that it will launch its own over-the-top TV service in 2018, which will be fueled in part through the acquisition of Layer3 TV. Details about the service are scarce, but T-Mobile CEO John Legere said that it will continue the company's theme of being a "disruptive" solution to its rivals, this time in both the internet TV and paid cable markets. Layer3 TV will help...

T-Mobile and Sprint today announced that plans for a merger have officially ended after the two companies were unable to find "mutually agreeable terms." Rumors last week suggested the merger might be called off because Sprint parent company SoftBank was having doubts about the deal over the ownership terms. SoftBank was concerned about "losing control" of the combined company, as T-Mobile...

Sprint parent company SoftBank may call off a planned merger between Sprint and T-Mobile, report Nikkei and Reuters. SoftBank's board of directors is said to be having doubts about the deal due to a failure to reach an agreement about the ownership of the combined T-Mobile/Sprint entity. SoftBank is worried about "losing control" of the combined company, according to sources that spoke to Reute...