ACSI

By MacRumors Staff

ACSI Articles

Apple Devices Rank #1 in PC and Tablet Customer Satisfaction in 2020

Tuesday September 22, 2020 5:30 am PDT by
Apple's Macs and iPads continue to have the highest satisfaction score among PC and tablet makers in 2020, according to new data shared today by the American Customer Satisfaction Index. In the 2020 Household Appliance and Electronics Report, Apple earned an ACSI score of 82, a one point drop from the score that it earned in 2019. Apple's satisfaction score beat out Samsung (81), Acer (78),...

Apple Continues to Top Overall Smartphone Customer Satisfaction Index

Tuesday May 19, 2020 5:00 am PDT by
Apple's iPhones continue to rank highest when it comes to customer satisfaction, according to new data shared today by the American Customer Satisfaction Index (ACSI). Apple held its top spot with a customer satisfaction rating of 82 out of 100, up one percent from 81 in 2019. Apple just edged out Samsung, which earned an overall customer satisfaction rating of 81. According to ACSI, iPhone...

Apple Devices Continue to Earn Highest Customer Satisfaction Score Among PC and Tablet Makers

Tuesday September 24, 2019 5:00 am PDT by
Apple's Macs and iPads had the highest customer satisfaction score among PC and tablet makers in 2019, according to new data released today by the American Customer Satisfaction Index. In the 2019 Household Appliance and Electronics Report, Apple earned an ACSI score of 83, the same score that it had in 2018. Apple's overall satisfaction score was higher than scores from Samsung (81), Amazon...

Apple Devices Earn Highest Customer Satisfaction Score Among PC and Tablet Makers

Tuesday September 25, 2018 6:00 am PDT by
Apple's Macs and iPads continue to have the highest customer satisfaction score among PC and tablet makers, according to the American Customer Satisfaction Index's new 2018 Household Appliance and Electronics Report. Apple earned an ACSI score of 83 in 2018, the same score that it had last year, remaining in the lead over Amazon, Samsung, ASUS, HP, Lenovo, and more. According to the ACSI, ...

iPhone SE Tops Customer Satisfaction Survey Despite Shift Towards Larger Screens

Monday May 22, 2017 9:01 pm PDT by
Despite a shift towards smartphones with larger screens, the iPhone SE has topped all other smartphones in the annual American Customer Satisfaction Index (ACSI). Apple's four-inch smartphone received a customer satisfaction score of 87 out of 100 to finish just ahead of Samsung's 5.7-inch Galaxy S6 edge+ and the 5.5-inch iPhone 7 Plus. 20 other smartphones, mostly including other iPhone...

Apple Edges Samsung to Top U.S. PC Customer Satisfaction Survey for 13th Consecutive Year

Tuesday September 27, 2016 8:18 am PDT by
The American Customer Satisfaction Index (ACSI) today released its latest results on U.S. consumer satisfaction in the personal computer industry, including tablets, with Apple narrowly topping the charts for the thirteenth consecutive year. Apple maintained its year-ago score of 84 out of 100 in the survey, consisting of interviews with 3,500 customers chosen at random and contacted via email ...