PSA: If You Bought Vision Pro at Launch, Your Return Window Ends Friday

All of Apple's products have a 14-day return window, including the $3,500 Vision Pro. For those who purchased a Vision Pro online or in a retail store on the February 2 launch date, the two week return window will end on Friday, February 16.

vision pro case feature
With the Vision Pro positioned as Apple's first dedicated AR/VR device and the first new product category Apple has entered since 2015, many people may have purchased the headset to try it out without an intention to keep it. Multiple buyers on social media networks have also been reporting returns this week because of eye strain, the comfort of the device, the bulky size, a lack of apps and functionality, or an inability to find a day-to-day use case for it.

If you bought a Vision Pro and haven't found it to be worth the purchase price, Apple will take it back, and the same goes for accessories like the $200 Vision Pro Travel Case.

Based on reports from those who have returned the device, it is a seamless process at an Apple retail location. In some cases, Apple employees will ask a number of questions about the reason for the return, but Apple does not deny returns within the 14-day window.

Returned products must be in their original condition with the original parts, accessories, and packaging. Returns can be done at an Apple Store or can be initiated online through Apple's support channels.

Custom ZEISS lens inserts purchased alongside the Apple Vision Pro can't be returned to an ‌Apple Store‌. Apple will accept returns for them on behalf of ZEISS, but that return must be initiated through the Order Listing page. Readers that are not a specific prescription can be returned at a retail location.

Related Roundup: Apple Vision Pro
Buyer's Guide: Vision Pro (Buy Now)
Related Forum: Apple Vision Pro

Top Rated Comments

tweaknmod Avatar
9 weeks ago

People Realizing they look like muppets wearing this thing. Go outside and talk to real people.
Says the person posting flippant comments on a tech website’s forum.
Score: 59 Votes (Like | Disagree)
Bigkool2inSC Avatar
9 weeks ago
Here is a sample of the return line at an Apple Store..

Attachment Image
Score: 47 Votes (Like | Disagree)
BB1970 Avatar
9 weeks ago
Here come the YouTube facepalm thumbnails and “Why I Returned My Vision Pro” vids.
Score: 46 Votes (Like | Disagree)
echo44 Avatar
9 weeks ago
Keeping mine it is awesome!!
Score: 39 Votes (Like | Disagree)
stocklen Avatar
9 weeks ago
It's been so predictable that a significant number of these headsets were bought by people who just wanted content for Youtube videos or stupid memes.
That return window will see an avalanche of these $3,500 devices returned to Apple for a refund once the novelty has worn off or they can no longer squeeze any more context for YouTube or social media posts out of it.

The natural reality here is that a device of that cost is not in the sensible realms of affordability for the vast majority of people. Also even if it is for some, they then have to ask themselves genuinely if they can justify keeping it and use it daily.

This isnt a bad thing but just an extremely predictable inevitability.
Score: 35 Votes (Like | Disagree)
kiensoy Avatar
9 weeks ago
No need for me to see a floating iPad or timers on top of my stove.
Score: 35 Votes (Like | Disagree)

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