Apple to Soon Let Users Fix Subscription Billing Issues Directly Within Apps

Apple will soon make it possible for users to fix App Store subscription payment issues within apps, rather than having to go into their device's Settings to make the necessary changes.

in app billing problem
Currently if a third-party app has an issue with an auto-renewing subscription – if the payment method is no longer valid, for example – users must exit out of the app and make the changes in the Apple ID section of the Settings app.

This system often forces users to take out the subscription again, which can cause them to lose any in-app discounts or introductory subscription offers. However, that's set to change. From Apple's announcement on its developer website:

Starting this summer, if an auto-renewable subscription doesn't renew due to a billing issue, a system-provided sheet appears in your app with a prompt that lets customers update their payment method for their Apple ID. No action is required to adopt this feature.

The new in-app system should make it easier for users to resolve payment issues, says Apple, meaning developers should be better able to retain subscribers and benefit from in-app purchases.

When it goes live in the summer, Apple says the in-app billing issue resolution sheet will require iPhones and iPads to be running a minimum of iOS 16.4 or iPadOS 16.4, respectively.

Top Rated Comments

ROF Avatar
14 months ago

Devil's advocate - ease of cancellation. How many companies make you go around the houses to cancel a subscription? Fine for you and I, not so fine for older people or the less tech-literate. For them, that safety net is worth a couple of quid more per month.
Absolutely!

And not just old people--it can be a massive time suck following the circuitous path many vendors have created to unsubscribe.

I was annoyed by the early iterations of Apple's subscription dashboard but I've come to really appreciate a single, easy-to-find spot to manage all subscriptions. For the one-off months of HBO or other streaming services, it's super convenient.

As long as Apple requires vendors to also keep unsubscribe option in Apple dashboard, I'm good.
Score: 10 Votes (Like | Disagree)
OS X Dude Avatar
14 months ago

Seriously. Why would someone knowingly pay 30% more for something?
Devil's advocate - ease of cancellation. How many companies make you go around the houses to cancel a subscription? Fine for you and I, not so fine for older people or the less tech-literate. For them, that safety net is worth a couple of quid more per month.
Score: 9 Votes (Like | Disagree)
DigitalAR Avatar
14 months ago
I recall when cancelling a subscription was hidden in the billing settings within the App Store.

And then it was moved into settings kinda hidden.

Now it’s easier to access. Much easier.

And now it’ll be even easier.

Which is great.

But this doesn’t solve the issue of unessessary loot boxes and spending.

Whatever. I just wanted to be first.
Score: 5 Votes (Like | Disagree)
compwiz1202 Avatar
14 months ago

Haha, I loathe SiriusXM and OnStar. For SiriusXM, I ended up switching my payment method to a VISA debit gift card...and then spent the money. For OnStar, I switched my payment method to PayPal...and then went into my PayPal account to remove it from there. OnStar finally just noticed my payment method no longer works after three-ish years (probably only because they had to change my plan after the 3G sunset).

On that note, does the Apple Card allow you to create several virtual numbers to give out, and be able to cancel/deactivate them when no longer needed? Sort of like Hide My Email, but for credit cards...
OnStar wasn't a problem for us, but Sirius is ridiculous. Somehow they finally canceled it after calls upon calls for hours. I wish they would pass the law in PA already that everything can be canceled online. I won't sub to anything where you need to call to cancel anymore.
Score: 3 Votes (Like | Disagree)
compwiz1202 Avatar
14 months ago

Devil's advocate - ease of cancellation. How many companies make you go around the houses to cancel a subscription? Fine for you and I, not so fine for older people or the less tech-literate. For them, that safety net is worth a couple of quid more per month.
*cough*SiriusXM*cough* And everything is in one place too, so you can just quick check subs.
Score: 2 Votes (Like | Disagree)
Verified Whiskey Avatar
14 months ago
Another reason to use apps from the App Store.
Score: 2 Votes (Like | Disagree)

Popular Stories

General Apps Messages

iMessage Down for Some Users [Update: Service Restored]

Thursday May 16, 2024 3:00 pm PDT by
The iMessage service that Apple users to send messages to one another appears to be down for some users, and messages are failing to go out or are taking an extra long time to send. There are numerous reports about the issue on social networks and a spike of outage reports on Down Detector, but Apple's System Status page is not yet reporting an outage. Update: Apple's status page says...
iOS 17

Troubling iOS 17.5 Bug Reportedly Resurfacing Old Deleted Photos

Wednesday May 15, 2024 5:29 am PDT by
There are concerning reports on Reddit that Apple's latest iOS 17.5 update has introduced a bug that causes old photos that were deleted – in some cases years ago – to reappear in users' photo libraries. After updating their iPhone, one user said they were shocked to find old NSFW photos that they deleted in 2021 suddenly showing up in photos marked as recently uploaded to iCloud. Other...
iphone 15 pro max vs iphone 16 pro max

iPhone 16 Pro Max Looks This Much Bigger Beside iPhone 15 Pro Max

Thursday May 16, 2024 4:51 am PDT by
This year's upcoming iPhone 16 Pro Max is expected to get a boost in overall size from 6.7-inches to 6.9-inches, and a new image gives us a good idea of how the current iPhone 15 Pro Max compares to what could be Apple's largest ever iPhone. The image above, posted on X by ZONEofTECH, shows a dummy model representing the ‌iPhone 16 Pro‌ Max alongside an actual iPhone 15 Pro Max. Dummy...
iOS 17

iOS 17.5 Bug May Also Resurface Deleted Photos on Wiped, Sold Devices

Friday May 17, 2024 12:24 pm PDT by
A bug in iOS 17.5 is apparently causing photos that have been deleted to reappear, and the issue seems to impact even iPhones and iPads that have been erased and sold off to other people. A Reddit user wiped an iPad following Apple's guidelines in September of 2023 before selling it off to a friend. That friend updated the iPad to iPadOS 17.5 this week, and began seeing the Reddit user's old ...
oled m4 ipad pro grainy display reports

OLED iPad Pro Users Report 'Grainy' Displays, But It May Not Be a Defect

Friday May 17, 2024 5:57 am PDT by
Some new M4 iPad Pro models are exhibiting a visible static grain pattern across the OLED display, according to several user reports on Reddit (1, 2, 3) and the MacRumors Forums. Image credit: MacRumors user bk215 Users who see the grain generally report that it is most noticeable in dark environments with the display set at a low to medium brightness while viewing content with gray or muted...
Delta Hands On Feature

iPhone Emulators on the App Store: Game Boy, N64, PS1, PSP, and More

Thursday May 16, 2024 12:45 pm PDT by
In April, Apple updated its guidelines to allow retro game emulators on the App Store, and several popular emulators have already been released. The emulators released so far allow iPhone users to play games released for older consoles from Nintendo, Sony, SEGA, Atari, and others. A list of some popular emulators available on the App Store so far follows. Released Delta Delta is...