Apple Launches Self Service Repair Program in Europe

Apple today announced it has launched its self-service repair program in Europe, extending the program beyond the United States for the first time.

Apple EU Self Service repair iPhone big
Customers in Belgium, France, Germany, Italy, Poland, Spain, Sweden, and the UK can now purchase genuine Apple parts, and consult repair manuals, through the Apple Self Service Repair Store. Apple says customers who wish to complete their own repairs will be able to perform many of the most common repairs for the iPhone 12 and iPhone 13 lineups, and Mac notebooks with Apple silicon.

To conduct a repair, customers will first need to review the repair manual for their product and the specific repair on Apple's support website. After, they'll be able to order the required parts and tools from the Self Service Repair Store and begin the repair. All the tools and parts offered in the store undergo "extensive testing to ensure the highest quality, safety, and reliability," Apple says.

While customers must order the parts needed for the repair, Apple will provide a $49 kit that includes all the essential tools required to conduct repairs for customers. The rental kit will be available to customers for one week before they're needed to be sent back to Apple and are shipped free of charge. This rental option offers flexibility to customers who may not want to fully own and purchase tools for just a single repair.

The program is part of Apple's efforts to "further expand access to repairs," according to the company. Still, Apple cautions that the "vast majority" of customers should still visit a professional repair provider, such as an Apple Store, to ensure their devices are repaired safely and reliably. Over the last three years, Apple has expanded its repair network, including over 3,000 Independent Repair Providers and more than 5,000 authorized service providers worldwide.

Top Rated Comments

steve09090 Avatar
13 months ago

As a former repairman, I'm pretty sure this will cause more e-waste.
Even for experts, opening a new model for the first time can be a challenge.
I've fixed sooo many phones that were completely wrecked (both the old hardware and the replacement) by geeky guys trying to fix them on their own...
If Apple had their way, they wouldn’t be doing this. But too many people, plus the US Govt, and the EU have been demanding Right to Repair. If people want to destroy their phones out of principle, who are Apple to argue? ??‍♂️
Score: 7 Votes (Like | Disagree)
cicalinarrot Avatar
13 months ago
As a former repairman, I'm pretty sure this will cause more e-waste.
Even for experts, opening a new model for the first time can be a challenge.
I've fixed sooo many phones that were completely wrecked (both the old hardware and the replacement) by geeky guys trying to fix them on their own...
Score: 6 Votes (Like | Disagree)
Krazy_Peanut Avatar
13 months ago
I had my battery replaced for my XS MAX. Paid 75€ in an Apple store and it took 1,5h. These prices are totally fair.
Score: 5 Votes (Like | Disagree)
steve09090 Avatar
13 months ago

They're obeying to the Right to Repair demands in various countries, but by making the solution so absurd, people will just end up going to Apple and pay them to do the repairs.
Pulling an iPhone a part these days is not an easy task. The solution is not absurd, it’s trying to make it idiot proof for idiots. There’s nothing stopping anyone trying to fix their phone without it.
Score: 4 Votes (Like | Disagree)
PsykX Avatar
13 months ago
They're obeying to the Right to Repair demands in various countries, but by making the solution so absurd, people will just end up going to Apple and pay them to do the repairs.
Score: 3 Votes (Like | Disagree)
CMMChris Avatar
13 months ago

The solution should be to make it easier to pull apart, not to send you 50kg of machines to your home.
You don't need Apple's tools. The iFixit stuff is doing just fine. ;)
Score: 2 Votes (Like | Disagree)

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