iCloud for Windows Users Complain of Corrupted Videos, Photos From Strangers

Apple's iCloud for Windows software appears to experiencing serious issues for some users, with complaints on the MacRumors forums about corrupted videos and images from strangers appearing in Photo Libraries.

iCloud General Feature
There are a handful of complaints from customers who are running into complications with iPhone 13 Pro and iPhone 14 Pro models. Videos recorded on an iPhone and then synced with ‌iCloud‌ for Windows are turning black with scan lines, rendering the videos unwatchable.

More worryingly, some users are seeing strange photos and videos that do not belong to them appearing in their libraries when they attempt to watch these corrupted videos. MacRumors reader sleeping_ghost explains:

iCloud for Windows is corrupting videos recorded from an iPhone 14 pro max resulting in black videos with scan lines. On rare occasions, it is inserting stills into videos from unknown sources, possibly other's iCloud accounts. I've been shown photos of other people's families I've never seen in my life, soccer games, and other random photos. Obviously, this is extremely concerning and does not exactly make me feel safe using iCloud.

It is not clear if the photos are images from other ‌iCloud‌ users, but it appears possible. From the thread, users have seen random families, children, soccer games, and other similar photo content.

Deleting the ‌iCloud‌ for Windows app does not appear to fix the issue, as it may be server side, and several people have reported it to Apple, so the company may be aware. Windows 11 and Windows 10 both appear to be impacted, and it may only be affecting devices with certain settings like HDR and HEVC enabled.

Top Rated Comments

idktbh Avatar
16 months ago
Images from strangers appearing in Photo Libraries? are you ****ing kidding me?
Score: 84 Votes (Like | Disagree)
antiprotest Avatar
16 months ago
Apple has done it again. The is alarming and law-suit worthy. But I have come to expect such things from Apple.

By the way, Apple is the one lecturing us about child safety and CSAM? And other users are all like "What do you have to hide"? It's just that some of us know better than to trust Apple.

Edit: Oh, come on, man: https://forums.macrumors.com/threads/icloud-for-windows-corrupting-videos-downloading-other-peoples-photos.2370666/?post=31743286#post-31743286
Score: 58 Votes (Like | Disagree)
sirozha Avatar
16 months ago
I love the feature of images from strangers. How do I subscribe to it?
Score: 38 Votes (Like | Disagree)
0112862 Avatar
16 months ago

I’m going to blame Microsoft Windows for that. Reminds me of Microsoft Vista.
Are you for real!?! This is 100% Apple fault. Apple is backend and Microsoft frontend in this story. On top of this, Apple 1st party and Microsoft 3rd. A third-party frontend accessing unauthorized content from a firstparty backend is a big effing deal. It prove one thing, their architecture is garbage. This should be prevented by design so random bug doesn't trigger this. My feeling, they have a backdoor into iCloud and this bug exploit something around the backdoor.
Score: 36 Votes (Like | Disagree)
wallaby Avatar
16 months ago
They must be trying out the Pied Piper algorithm.
Score: 24 Votes (Like | Disagree)
icanhazmac Avatar
16 months ago
New Apple service? iFap? OnlyAppleFans? New images daily!
Score: 24 Votes (Like | Disagree)

Popular Stories

General Apps Messages

Apple Announces 'Groundbreaking' New Security Protocol for iMessage

Wednesday February 21, 2024 6:00 am PST by
Apple today announced a new post-quantum cryptographic protocol for iMessage called PQ3. Apple says this "groundbreaking" and "state-of-the-art" protocol provides "extensive defenses against even highly sophisticated quantum attacks." Apple believes the PQ3 protocol's protections "surpass those in all other widely deployed messaging apps," according to its blog post:Today we are announcing...
iOS 17

iOS 17.4 Will Add These New Features to Your iPhone

Monday February 19, 2024 6:52 am PST by
Apple last month confirmed that iOS 17.4 will be released in March, and the update includes several new features and changes for the iPhone. Key new features in iOS 17.4 include major App Store changes in the EU and Apple Podcasts transcripts. The update also adds new emoji and includes preparations for the launch of next-generation CarPlay later this year. More details about the new...
samsung galaxy ring

'Apple Ring' Allegedly in Development to Rival Samsung Galaxy Ring

Tuesday February 20, 2024 2:27 am PST by
Apple is speeding up development of a smart ring that can be worn on the finger to track users' health biometrics, claims a new report coming out of Korea. Teaser image of Samsung Galaxy Ring shown at Galaxy Unpacked in January Apple has toyed with the idea of a ring wearable for several years, as indicated by several patents, but with Samsung preparing to bring its own product to market, the ...
volvo s60 drivers apple maps

iOS 17.4 Beta Adds CarPlay Option to Show Upcoming Maneuvers in Instrument Cluster

Tuesday February 20, 2024 10:47 am PST by
The fourth beta of iOS 17.4 that Apple released today adds a new CarPlay feature, according to the notes that Apple provided to developers. In supported CarPlay vehicles, there's now an Apple Maps option to show information about upcoming maneuvers in the instrument cluster. CarPlay users will be able to swap the display type between the main and instrument cluster by tapping on the map...
m3 macbook pro 14 16

Apple Now Selling Refurbished M3 Pro and M3 Max MacBook Pro Models

Monday February 19, 2024 5:04 pm PST by
Apple today began offering refurbished versions of the 14-inch and 16-inch MacBook Pro models with M3 Pro and M3 Max chip options, offering the machines at a discount for the first time since their October 2023 release. The release of M3 Pro and M3 Max models on Apple's refurbished store comes almost two weeks after the entry-level 14-inch M3 MacBook Pro first appeared on the store....
iPad Pro OLED Feature 2

Apple's Upcoming OLED iPad Pro Models Rumored to Be Much Thinner

Tuesday February 20, 2024 1:39 pm PST by
Apple is planning to update the iPad Air and iPad Pro lineups as soon as March, and the new iPad Pro models will be significantly thinner according to dimensions shared by 9to5Mac. Citing sources with knowledge of Apple's plans, the site claims that the larger version will be more than 1mm thinner. The current 12.9-inch iPad Pro measures in at 6.4mm thick, but the new model is said to be 5mm ...
apple wallet drivers license feature

Apple Said iPhone Driver's Licenses Will Expand to These 8 U.S. States

Monday February 12, 2024 7:51 am PST by
In 2021, Apple introduced a feature that lets residents of participating U.S. states add their driver's license or ID to the Wallet app on the iPhone and Apple Watch, providing a convenient and contactless way to display proof of identity or age. Unfortunately, states have been slow to adopt the feature since it was first announced in September 2021, with IDs in the Wallet app only available ...
Oled iPads and MackBook Pro Notch

Apple's OLED Roadmap: New iPad Mini, Foldable iPad Pro, and More

Wednesday February 21, 2024 5:29 am PST by
Apple is planning to launch at least nine new devices with OLED displays across the iPad and MacBook product lines, according to an updated forecast from research firm Omdia that sets out the company's plans in detail. As widely rumored, Apple's push to transition to OLED will apparently be jump-started by the release of new 11- and 13-inch iPad Pro models this year. The displays will...