Plex Asks Users to Reset Passwords Following Data Breach

Popular media platform Plex has asked users to change their passwords "out of an abundance of caution" after it found a third-party had gained access to one of its internal systems.

plex
In a message to all users, Plex said that after discovering "suspicious activity" on one of its databases on Tuesday, the company ascertained that a hacker had been able to access "a limited subset of data" including emails, usernames, and passwords. From the email:

Yesterday, we discovered suspicious activity on one of our databases. We immediately began an investigation and it does appear that a third-party was able to access a limited subset of data that includes emails, usernames, and encrypted passwords. Even though all account passwords that could have been accessed were hashed and secured in accordance with best practices, out of an abundance of caution we are requiring all Plex account to have their password reset. Rest assured that credit card and other payment data are not stored on our servers at all and were not vulnerable to this incident.

Plex is asking users to tick the checkbox "Sign out connected devices after password change," when resetting their account password. This will sign out all devices, including Plex Media Servers, and require users to sign back in with their new password. Plex also recommends enabling two-factor authentication on their Plex account if they haven't already.


Plex says it has already addressed the method that the hacker used to gain access to the database, and it is conducting additional reviews to ensure the security of its systems and prevent a similar incident occurring.

Tag: Plex

Top Rated Comments

elmateo487 Avatar
6 weeks ago

Are they really storing passwords? That is the highest level of incompetence. They should store the salted hash, like everyone else.
Are you really not reading the article? That is the highest level of incompetence. You should read the article, like everyone else.
Score: 22 Votes (Like | Disagree)
adrianlondon Avatar
6 weeks ago
I like to waste hackers' time by using the same password for everything, so on each hack they never get anything new.
Score: 18 Votes (Like | Disagree)
DFP1989 Avatar
6 weeks ago

Are they really storing passwords? That is the highest level of incompetence. They should store the salted hash, like everyone else.
No, they are a salted hash.
Score: 10 Votes (Like | Disagree)
contacos Avatar
6 weeks ago
Weird. Didn’t receive and email.
Score: 6 Votes (Like | Disagree)
chriscl Avatar
6 weeks ago

Likewise. Don't know if they're just getting slammed by people trying to reset their passwords or if there's another issue at play.
They are getting slammed by people trying to reset their passwords and than log back in again.

I managed to reset mine first thing this morning (I am in Germany, so CET) but I suspect as more users in Europe - and the US - get these emails, that the response time will get slower (if the sites load at all).

They also had some issues with the pw-reset link generating a message „The Token is Invalid. Please request a new one“, but if you actually did the pw change, the site accepted it (which is what happened with mine, and I was then able to log in with the new credentials).

Also, if you have not already done so, please enable 2FA. It really is worth it for the added security.
Score: 6 Votes (Like | Disagree)
dmylrea Avatar
6 weeks ago

I'm still unable to create a new password when provided the link to do so. I keep getting a "The token is invalid, please request a new one" error, and it's not saving or updating to the new password I'm trying to create. BOOO.
I think their systems will be a bit overwhelmed today. I am in the process of re-linking all my AppleTV boxes and the plex.tv/link site is a bit unstable also. Just need patience... :)
Score: 4 Votes (Like | Disagree)

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