Apple Extends Repair Program for iPhone 12 Models With Earpiece Sound Issues

Apple today extended its service program for iPhone 12 and iPhone 12 Pro models experiencing earpiece-related sound issues.

iphone 12 red feature
The program now covers affected iPhone 12 or iPhone 12 Pro devices for up to three years after the first retail sale of the device, compared to up to two years previously, according to Apple. The one-year extension applies worldwide.

Apple launched the service program in August 2021 after the company determined that a "very small percentage" of iPhone 12 and iPhone 12 Pro devices may experience sound issues due to a component that might fail on the earpiece module, also known as the receiver. The issue can result in the earpiece failing to emit sound during phone calls.

Apple or an Apple Authorized Service Provider will service eligible iPhones, free of charge, with steps to initiate the process outlined on Apple's website. Affected devices were manufactured between October 2020 and April 2021, and the program does not apply to the iPhone 12 mini or iPhone 12 Pro Max, according to Apple.

Related Roundup: iPhone 12
Related Forum: iPhone

Top Rated Comments

mihirdelirious Avatar
8 months ago
*Checks menu*
Hi, I’ll take the usual “very small percentage of customers” special.
Score: 5 Votes (Like | Disagree)
svish Avatar
8 months ago
Hopefully only a small percentage of devices were affected.
Score: 4 Votes (Like | Disagree)
Lloigorr Avatar
8 months ago

Hopefully only a small percentage of devices were affected.
It‘s just a „very small percentage“ as stated above ?
Score: 4 Votes (Like | Disagree)
Mizouse Avatar
8 months ago
No one ever calls me, how will I know if mine are broken? :(



Wish they would extend the repair program for my craptastic crackling AirPods Pros.
There is one thou?

https://support.apple.com/airpods-pro-service-program-sound-issues

Also I just got mine replaced last weekend due to my right bud crackling and sounding like a tin can. I bought them on 2021 Cyber Monday.
Score: 3 Votes (Like | Disagree)
KaliYoni Avatar
8 months ago

the earpiece failing to emit sound during phone calls
Wait a minute! Do you mean to tell me my camera, music streamer, AirPods base station, TikTok portal, Uber hailer, emoji generator, and sexting helper also is a phone? Wow!



;-)
Score: 3 Votes (Like | Disagree)
pdaholic Avatar
8 months ago
Wish they would extend the repair program for my craptastic crackling AirPods Pros.
Score: 3 Votes (Like | Disagree)

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