iPhone Users Report iMessage Deactivation Issue Linked to T-Mobile eSIM Accounts [Updated]
Some iPhone users on T-Mobile's cellular service are reportedly experiencing an eSIM bug that causes iMessage and FaceTime to deactivate for their phone number, with no way to reactivate it.
Bloomberg journalist Mark Gurman brought the issue to light by tweeting about his own experience with the issue. Gurman said the only solution that worked for him was getting a physical SIM card.
There is a very nasty iPhone and @TMobile bug where iMessage and FaceTime for a device's phone number will randomly deactivate and there is no way to reactivate it. The only solution that worked for me is getting a new physical SIM card. An extremely disappointing issue.
In a follow-up tweet, Gurman said another solution that had worked for some was to remove the eSim account from the iPhone and then set it up again. "But that's complex for most people and shouldn't need to ever be done," he added.
Gurman said the T-Mobile store representative who helped him quickly activate a physical SIM for his iPhone revealed that other customers had visited the store with the same eSIM issue after Apple had been unable to resolve it, suggesting it could be an increasingly widespread problem.
"This issue for sure has existed on iOS 15.4, iOS 15.5, and iOS 15.6 beta 1," Gurman continued in another tweet. "Potentially earlier too, but that's all I can confirm right now."
The Twitter thread has since received replies from other T-Mobile customers chiming in with similar experiences, with some reporting that Apple is aware of the issue but the company has not been able to resolve it. We'll update this post if we learn more about the eSIM issue, which appears to be limited to T-Mobile customers at this time.
Update: T-Mobile said they are working with Apple to try to resolve the issue, according to a follow-up tweet from Gurman.
Popular Stories
Apple seeded the second iOS 26.2 Release Candidate to developers earlier this week, meaning the update will be released to the general public very soon.
Apple confirmed iOS 26.2 would be released in December, but it did not provide a specific date. We expect the update to be released by early next week.
iOS 26.2 includes a handful of new features and changes on the iPhone, such as a new...
Google Maps on iOS quietly gained a new feature recently that automatically recognizes where you've parked your vehicle and saves the location for you.
Announced on LinkedIn by Rio Akasaka, Google Maps' senior product manager, the new feature auto-detects your parked location even if you don't use the parking pin function, saves it for up to 48 hours, and then automatically removes it once...
Apple has ordered 22 million OLED panels from Samsung Display for the first foldable iPhone, signaling a significantly larger production target than the display industry had previously anticipated, ET News reports.
In the now-seemingly deleted report, ET News claimed that Samsung plans to mass-produce 11 million inward-folding OLED displays for Apple next year, as well as 11 million...
Apple today released new firmware designed for the AirPods Pro 3 and the prior-generation AirPods Pro 2. The AirPods Pro 3 firmware is 8B30, up from 8B25, while the AirPods Pro 2 firmware is 8B28, up from 8B21.
There's no word on what's include in the updated firmware, but the AirPods Pro 2 and AirPods Pro 3 are getting expanded support for Live Translation in the European Union in iOS...
Apple is about to release iOS 26.2, the second major point update for iPhones since iOS 26 was rolled out in September, and there are at least 15 notable changes and improvements worth checking out. We've rounded them up below.
Apple is expected to roll out iOS 26.2 to compatible devices sometime between December 8 and December 16. When the update drops, you can check Apple's servers for the ...
The AirTag 2 will include a handful of new features that will improve tracking capabilities, according to a new report from Macworld. The site says that it was able to access an internal build of iOS 26, which includes references to multiple unreleased products.
Here's what's supposedly coming:
An improved pairing process, though no details were provided. AirTag pairing is already...
Apple today seeded the second release candidate version of iOS 26.2 to developers and public beta testers, with the software coming one week after Apple seeded the first RC. The release candidate represents the final version iOS 26.2 that will be provided to the public if no further bugs are found.
Registered developers and public beta testers can download the betas from the Settings app on...
Macworld's Filipe Espósito today revealed a handful of features that Apple is allegedly planning for iOS 26.4, iOS 27, and even iOS 28.
The report said the features are referenced within the code for a leaked internal build of iOS 26 that is not meant to be seen by the public. However, it appears that Espósito and/or his sources managed to gain access to it, providing us with a sneak peek...
Apple is actively testing under-screen Face ID for next year's iPhone 18 Pro models using a special "spliced micro-transparent glass" window built into the display, claims a Chinese leaker.
According to "Smart Pikachu," a Weibo account that has previously shared accurate supply-chain details on Chinese Android hardware, Apple is testing the special glass as a way to let the TrueDepth...
Apple is working on a smart home hub that will rely heavily on the more capable version of Siri that's coming next year. We've heard quite a bit about the hub over the last two years, but a recent iOS 26 code leak provides additional insight into what we can expect and confirms rumored features.
Subscribe to the MacRumors YouTube channel for more videos.
Macworld claims to have access to an ...
