Some Customers Have Experienced Issues Pre-Ordering the iPhone 13 With an Apple Card [Updated]

iPhone 13 and iPhone 13 Pro pre-orders started today, and while many customers have successfully placed their pre-orders, some have experienced issues when attempting to complete their purchase with an Apple Card or Apple Pay.

apple card 1
Some customers have turned to Twitter to express their frustration with the pre-ordering process, sharing screenshots of errors that they received, such as "there was a problem with the card details you entered" or "something went wrong." Apple's system status page does not yet reflect any widespread issues with the Apple Card or Apple Pay, but it's clear that quite a few customers have been impacted by the issues this morning.

In the U.S. and the U.K., some affected customers are trying to place their pre-order through the iPhone Upgrade Program, but this is not always the case.

There isn't a clear-cut solution to the issues for now beyond switching to a different payment method, but for Apple Card holders, this could mean missing out on 3% Daily Cash. The pre-ordering issues have also resulted in some customers missing out on securing their preferred iPhone 13 configuration for launch day delivery on September 24, as delivery estimates have already started slipping into October for some models.

Update: Apple has since acknowledged the issues on its system status page, noting that "some Apple Card customers are not able to make iPhone Upgrade Program purchases." Apple said it will update the page when the issue is resolved.



Related Roundups: iPhone 13, iPhone 13 Pro
Related Forum: iPhone

Top Rated Comments

ravenfire Avatar
9 months ago
To Apple:

Why do I have to renter my payment info when the Apple Card is already in my wallet and set as default payment method on the app? I had to use another card after Apple Card auth failed for almost 20 minutes. Very frustrating experience this year!

Update 11:21am MST

Was able to finally access my Citizens One account and change my payment info over to the Apple Card.

09/23/2021: 2:35pm MST
Received notification that the charge for my iPhone 13 failed, yet somehow all my other charges went through.

Somewhat surprised this issue has yet to be resolved.
Score: 16 Votes (Like | Disagree)
pqoneil Avatar
9 months ago
This happened to me. Best part was this is the response from Apple support.



Finally got through to Apple Card/Goldman phone support and they said there was no record of a failed/declined transaction. They didn’t confirm but certainly sounded like this has been all they’ve been dealing with all morning.

Attachment Image
Score: 11 Votes (Like | Disagree)
- rob - Avatar
9 months ago
Had this issue. The error messages varied, from failed credit check due to fraud to bad card information. Retried many times, finally just used another card.

It is surprising that whatever load testing this system underwent this still happened.

I don't give much leeway to Apple on this. No, "well, goldman sachs..." or "citizens wouldn't do..." whatever the issue was, Apple should have handled it by doing their own mitigation.

This is possibly the world's most powerful company, handling orders for its most valuable product using its own financial product. Get it together.
Score: 10 Votes (Like | Disagree)
TheYayAreaLiving ? Avatar
9 months ago
That sucks. I’m sorry y’all. In the end it will all work out the way it’s suppose to be. Stay strong!
Score: 8 Votes (Like | Disagree)
ravenfire Avatar
9 months ago

Curious if you tried the "prepare for Preorder" option?
That’s the frustrating part, I did the pre-pre order with the Apple card.
Score: 7 Votes (Like | Disagree)
one5n1ne Avatar
9 months ago
There needs to be some sort of compensation for the amount of time wasted… Especially when customers adopt their products (IUP and Apple Card) for a “seamless” experience.
Score: 6 Votes (Like | Disagree)

Related Stories

apple card 1

Apple Card Ranked Top for Customer Satisfaction by J.D. Power

Thursday August 19, 2021 5:39 am PDT by
Apple today highlighted that the Apple Card and Goldman Sachs has been ranked top for customer satisfaction in the midsized issuer credit card segment, according to J.D. Power. The J.D. Power 2021 U.S. Credit Card Satisfaction Study showed that the Apple Card ranked highest with a score of 864.1, across all of the surveyed categories including interaction, credit card terms, communication,...
apple card 1

Some Apple Card Customers Unable to Make In-Store Purchases for Second Day in a Row [Resolved]

Wednesday June 16, 2021 3:09 am PDT by
A partial Apple Card outage impacting the ability of some customers to make in-store purchases using their Apple Card with Apple Pay is facing its second day in a row of issues, according to Apple's system status page. On Monday, Apple said that some customers would be unable to make in-store purchases with their Apple Card, and two days later, the issue continues to persist. These new...
apple card feature2

Vivo Joins Android Brands Looking to Compete With Apple Card

Wednesday August 4, 2021 5:53 am PDT by
Chinese smartphone maker Vivo appears to be preparing "VivoCard" as a rival to Apple Card, following similar moves by Apple competitors Google, Samsung, Huawei, and Oppo. According to Chinese trademark filings from late last month seen by DroidMaze, Vivo is attempting to trademark "VivoCard." The trademark is filed under international classifications, meaning that the company hopes to use...
apple card 1 iPhone 13

Some iPhone Users Experiencing Issues With Apple Card Payments [Resolved]

Monday January 31, 2022 5:58 am PST by
If you have been experiencing issues with paying off your Apple Card today, you are not alone, as complaints are starting to mount online. As noted by Aaron Zollo, host of the YouTube channel ZolloTech, some users attempting to make a payment towards their Apple Card are receiving an "Account Services Unavailable" error that says "Apple Pay services are currently unavailable." It looks ...
apple card 1

Apple Card Outage Persists for Several Hours [Resolved]

Wednesday June 2, 2021 10:06 am PDT by
If your Apple Card has not been working today, you are not alone. Apple's credit card has been suffering from a widespread outage that has persisted for several hours, according to Apple's system status page. "Users may not be able to manage their Apple Card, make payments, and may not see recent transactions," the page reads. Launched in the United States in August 2019, the Apple Card's ...
apple card 1 iPhone 13

Apple Card Customers Are Getting 6% Cashback for Apple Store Purchases [Updated]

Thursday October 21, 2021 9:08 am PDT by
Apple is seemingly offering Apple Card customers 6% cashback for purchases made from Apple instead of the regular 3% cashback usually offered to Apple Card customers. Apple has yet to announce the promotion, but Apple is giving customers 6% cashback for purchases made from the Apple Store instead of 3%, according to several posts across social media and the MacRumors Forum. Apple ran a...
2021 MBP SD Card Error Feature

Some SD Cards Not Working Properly With 2021 14 and 16-Inch MacBook Pros

Monday December 6, 2021 2:02 pm PST by
The SD card reader slot on the new 14 and 16-inch MacBook Pro models is not functioning as expected with some SD cards, according to multiple reports on the MacRumors forums. In a long complaint thread, MacRumors readers have detailed the issues that they're having with some SD cards, and there seems to be little consistency between reports and affected SD cards. Some SD cards crash and...
iphone 13 pre orders expiring

PSA: Apple's iPhone 13 Pre-Order Setup Process Is Sending 'Expired Pre-Order' Messages to Some Users, But It's Likely Just a Glitch [Update: Fixed]

Thursday September 16, 2021 3:56 am PDT by
Update: As of 5:30 a.m. Pacific Time, the "Expired Pre-Order" issue appears to have been fixed for many Apple customers. Some Apple customers who went through the pre-approval steps to purchase a new iPhone 13 on Apple's website or Apple Store app are seeing the message "Your iPhone pre-order has expired" when subsequently checking their order status page. Apple customers can use the...

Popular Stories

iPhone 13 Always On Feature

iPhone 14 Pro Screen Refresh Rate Upgrade Could Allow for Always-On Display

Tuesday May 24, 2022 7:23 am PDT by
Last year's iPhone 13 Pro models were the first of Apple's smartphones to come with 120Hz ProMotion displays, and while the two iPhone 14 Pro models will continue to feature the technology, their screens could well boast expanded refresh rate variability this time round. To bring ProMotion displays to the ‌iPhone 13 Pro models‌, Apple adopted LTPO panel technology with variable refresh...
iPhone 14 Pro Purple Front and Back MacRumors Exclusive

iPhone 14 Pro Renders Highlight Multiple Design Changes

Wednesday May 25, 2022 8:56 am PDT by
Leaker Jon Prosser today shared ostensibly accurate renders of the iPhone 14 Pro, providing the most accurate look yet at what the device could look like when it launches later this year. In the latest video on YouTube channel Front Page Tech, Prosser revealed renders of the iPhone 14 Pro made by Apple concept graphic designer Ian Zelbo, highlighting a range of specific design changes...
iPhone 14 Purple Lineup Feature

Will the iPhone 14 Be a Disappointment?

Saturday May 21, 2022 9:00 am PDT by
With around four months to go before Apple is expected to unveil the iPhone 14 lineup, the overwhelming majority of rumors related to the new devices so far have focused on the iPhone 14 Pro, rather than the standard iPhone 14 – leading to questions about how different the iPhone 14 will actually be from its predecessor, the iPhone 13. The iPhone 14 Pro and iPhone 14 Pro Max are expected...
iPhone 13 Face ID

'High-End' iPhone 14 Front-Facing Camera to Cost Apple Three Times More

Monday May 23, 2022 7:05 am PDT by
The iPhone 14 will feature a more expensive "high-end" front-facing camera with autofocus, partly made in South Korea for the first time, ET News reports. Apple reportedly ousted a Chinese candidate to choose LG Innotek, a South Korean company, to supply the iPhone 14's front-facing camera alongside Japan's Sharp. The company is said to have originally planned to switch to LG for the iPhone...
apple wwdc 2022

Apple Shares WWDC 2022 Schedule, Keynote to Take Place June 6 at 10:00 a.m PT

Tuesday May 24, 2022 9:06 am PDT by
Apple today confirmed that the keynote event for the Worldwide Developers Conference will begin at 10:00 a.m. Pacific Time on June 6, the first day of WWDC. The keynote will be an online-only event, though a select number of developers have been invited to the Apple Park campus for a viewing event. In addition to confirming the keynote date and time, Apple has shared the full WWDC 2022...
2022 Apple Watch Pride Edition Bands

Apple Announces 2022 Pride Edition Watch Bands and Watch Face

Tuesday May 24, 2022 6:24 am PDT by
Apple today announced new Pride bands for the Apple Watch, with new Pride Edition Sport Loop and Pride Edition Nike Sport Loop options available. The new Pride Edition bands are available to order today for $49 on Apple.com and in the Apple Store app, and will be available at Apple Store locations starting May 26. The Pride Edition Nike Sport Loop is also coming soon to Nike.com. This...