Apple Says Fix Planned for 'You Do Not Have Permission to Open the Application' Error When Using a Scanner on Mac [Updated]

Update 23/9: Apple has updated its support document indicating that this issue can be resolved by installing the latest macOS Big Sur 11.6 update.


In a newly published support document on its website, Apple has acknowledged an error that some users may receive when they try to use a scanner with a Mac in the Image Capture app, Preview app, or the Printers & Scanners section of System Preferences.

mac scanner permission error

A screenshot of the error message from the HP Support Community

When attempting to use a scanner with a Mac, Apple said users might get an error message indicating they do not have permission to open the application, followed by the name of the scanner driver. The message says to contact a computer or network administrator for assistance, or indicates that the Mac failed to open a connection to the device.

The error message starts with: "You do not have permission to open the application."

Affected users have shared complaints about this issue across the Apple Support Communities, Reddit, HP Support Community, and elsewhere. The error message appears to be affecting users on multiple versions of macOS Big Sur.

Apple said this issue is expected to be resolved in a future software update, but no timeframe was given. In the meantime, the support document provides step-by-step instructions on how to temporarily resolve the issue:

  1. Quit any apps that are open.
  2. From the menu bar in the Finder, choose Go > Go to Folder.
  3. Type /Library/Image Capture/Devices, then press Return.
  4. In the window that opens, double-click the app named in the error message. It's the name of your scanner driver. Nothing should happen when you open it.
  5. Close the window and open the app you were using to scan. A new scan should proceed normally. If you later choose to scan from a different app and get the same error, repeat these steps.

This article will be updated when Apple releases a macOS update with a permanent fix.

Top Rated Comments

InVinoVeritasty Avatar
12 months ago
The beauty of the apple ecosystem used to be simplicity and privacy. Now, not so much. Simple things like printing, scanning and, yes, storing, are all now problematic with apple.
Score: 25 Votes (Like | Disagree)
bill38 Avatar
12 months ago
My computer in 1997 scanned things with no issue. just LOL dude.
Score: 22 Votes (Like | Disagree)
ArtOfWarfare Avatar
12 months ago

Image Capture/Preview/Photos is why I am moving to Android/Windows. This forum has been my life for the last four years with my iPhones:

https://forums.macrumors.com/threads/image-capture-not-seeing-photos-on-iphone.2144651/

I cannot get *any* Mac to see my iPhones, from macOS 10.12 through 11.

I was finally able to get my photos off of my phones using a Chromebook!

Apple's only solution was to use iCloud Photos.
Yeah... Apple's offerings have turned to absolute garbage over the years.

Obviously the software Apple acquired from NeXT was great, but I think they also got a lot of great engineers and managers out of that. In the time since, they've lost all the talent. Now it seems like they're run by business people who are more interested in pumping stuff out than actually having it be any good.

Meanwhile, Microsoft had the opposite happen. They had been run by business people, and now they're full of technical leadership. As a result, the quality of Windows has massively improved over the past 5 years.
Score: 19 Votes (Like | Disagree)
Expos of 1969 Avatar
12 months ago
Things are just getting worse daily.
Score: 18 Votes (Like | Disagree)
opeter Avatar
12 months ago
Apple: so who is using scanners nowadays?
...
Apple: Anyone?
...
Apple: OK, we wont bother fixing this, not worth the time and money. Let's make new emojis.
Score: 16 Votes (Like | Disagree)
Wolf1701 Avatar
12 months ago
"but no timeframe was given" then, after some time, this problem will be solved like this one:

https://www.macrumors.com/2020/12/23/apple-to-fix-ultrawide-display-m1-mac-issue/

Apple solution: just make the support document vanish.
Score: 9 Votes (Like | Disagree)

Related Stories

macOS Big Sur Feature Blue

Apple Seeds Release Candidate Version of macOS Big Sur 11.5 to Developers

Tuesday July 13, 2021 10:19 am PDT by
Apple today seeded the release candidate version of an upcoming macOS Big Sur 11.5 update to developers for testing purposes, with the new beta coming one week after the release of the fifth macOS Big Sur 11.5 beta. Developers can download the ‌‌‌‌macOS Big Sur‌‌‌‌ 11.5 beta using the Software Update mechanism in System Preferences after installing the proper profile from the ...
apple studio display blue

Apple Updates Boot Camp to Support Studio Display

Sunday March 20, 2022 5:40 am PDT by
Apple this week released an update for Boot Camp, its solution for running Windows on Intel-based Macs, to support the newly-launched Studio Display. Boot Camp Update 6.1.17, released to the public earlier this week, adds support for the Studio Display and updates drivers for AMD and Intel GPUs. To update to the latest Boot Camp drivers, users need to navigate to the Start menu in Windows...
macOS Big Sur Feature Purple

Apple Issues 'Device Support Update' for macOS Big Sur

Thursday September 30, 2021 6:30 am PDT by
Apple today released a standalone "Device Support Update" for macOS Big Sur. The minor update ensures proper updating and restoring for iOS and iPadOS devices with a Mac, according to Apple, but no further details were provided. It's likely that the update improves Finder support for newly released devices, including iPhone 13 models, the new iPad mini, and the ninth-generation iPad. The...
macOS Big Sur Feature Orange

Apple Seeds macOS Big Sur 11.6.1 Beta to Developers With Security Fixes

Thursday September 30, 2021 1:53 pm PDT by
Apple today seeded a macOS Big Sur 11.6.1 beta to developers for testing purposes, with the update coming two weeks after the launch of macOS Big Sur 11.6. Registered developers can download the beta through the Apple Developer Center and once the appropriate profile is installed, betas will be available through the Software Update mechanism in System Preferences. According to Apple's...
macos monterey

macOS Monterey 12.3 Update Bricking Macs That Have Had Logic Board Replacements

Thursday March 17, 2022 5:12 am PDT by
The latest macOS Monterey update, released to the public this week, is bricking Macs that have had their logic boards replaced, causing panic among customers who are unable to get their Mac back to a working state, according to a cluster of user reports posted on social media and Apple's support forums. Apple this week released macOS Monterey 12.3, which among other things, brought Universal ...
macOS Monterey on MBP Feature

Apple Releases macOS Monterey 12.2 With Safari Vulnerability Fix

Wednesday January 26, 2022 10:19 am PST by
Apple today released macOS Monterey 12.2, the second major update to the macOS Monterey update that launched in October. macOS Monterey 12.2 comes over a month after the release of the 12.1 update, which brought SharePlay support. The ‌‌‌macOS Monterey 12.2‌‌ update can be downloaded on all eligible Macs using the Software Update section of System Preferences. Apple has also...
General Dropbox Feature

Apple Confirms macOS 12.3 Deprecates Kernel Extensions Used by Dropbox and OneDrive

Thursday January 27, 2022 11:29 am PST by
Apple today seeded the first beta of macOS 12.3 to developers for testing. In the release notes for the update, Apple confirms that it has deprecated kernel extensions used by Dropbox and Microsoft OneDrive and notes that both cloud storage services have replacements for the functionality currently in beta. Earlier this week, Dropbox announced that users who update to macOS 12.3 may...
image 40

iOS 15.4 and watchOS 8.5 Allow You to Restore an Apple Watch Using an iPhone

Monday March 14, 2022 1:25 pm PDT by
Apple today published a new support document indicating that iOS 15.4 and watchOS 8.5 allow an Apple Watch to be restored with a nearby iPhone. The support document states that if an Apple Watch running watchOS 8.5 or later displays an animation showing an Apple Watch and iPhone being brought close together, customers can follow the steps below to initiate the restore process:1. Make sure...

Popular Stories

top stories 2jul2022

Top Stories: M2 MacBook Air Release Date, New HomePod Rumor, and More

Saturday July 2, 2022 6:00 am PDT by
The M2 MacBook Pro has started making its way into customers' hands and we're learning more about how it performs in a variety of situations, but all eyes are really on the upcoming M2 MacBook Air which has seen a complete redesign and should be arriving in a couple of weeks. Other top stories this week included a host of product rumors including additional M2 and even M3 Macs, an updated...
Mac Studio IO

Apple Begins Selling Refurbished Mac Studio Models

Thursday June 30, 2022 7:42 pm PDT by
Apple today began selling refurbished Mac Studio models for the first time in the United States, Canada, and select European countries, such as Belgium, Germany, Ireland, Spain, Switzerland, the Netherlands, and the United Kingdom. In the United States, two refurbished Mac Studio configurations are currently available, including one with the M1 Max chip (10-core CPU and 24-core GPU) for...
airpods pro 2 1

AirPods Pro 2 No Longer Expected to Feature Built-In Heart Rate or Body Temperature Sensor

Sunday July 3, 2022 8:07 pm PDT by
While past rumors have indicated the upcoming second-generation AirPods Pro will feature a built-in heart rate and body temperature sensor, Bloomberg's Mark Gurman has cast doubt on those rumors turning out to be true, saying instead such a feature is unlikely to come anytime soon. "Over the past few months, there have been rumors about this year's model gaining the ability to determine a...
Apple Watch 8 Unreleased Feature Thumb

Apple Watch Series 8 Model Rumored to Feature 5% Larger Display

Monday July 4, 2022 5:50 am PDT by
Apple is working on an Apple Watch Series 8 model with a larger display, according to DSCC's Ross Young and Haitong International Securities's Jeff Pu. In October last year, Young suggested that the Apple Watch Series 8 could come in three display sizes. Now, responding to a query about the rumor on Twitter, Young claims that the additional display size joining the Apple Watch lineup will be ...
macbook air m2

Exclusive: Apple Plans to Launch MacBook Air With M2 Chip on July 15

Wednesday June 29, 2022 5:23 pm PDT by
The redesigned MacBook Air with the all-new M2 Apple silicon chip will be available for customers starting Friday, July 15, MacRumors has learned from a retail source. The new MacBook Air was announced and previewed during WWDC earlier this month, with Apple stating availability will begin in July. The MacBook Air features a redesigned body that is thinner and lighter than the previous...