Best Buy Gains Apple Business Chat Support

Customers can now message Best Buy to get questions answered, store timings, resolve issues, and more using iMessage through Apple's Business Chat feature, as first reported by Apple blog Appleosophy.

Best Buy Chat Feature
Using iMessage Business Chat, Best Buy customers can now initiate a conversation with the retail chain by either navigating to a Best Buy location on Apple Maps and tapping the "Message" button or through its website and apps.

Apple Business Chat allows customers to message participating businesses right through iMessage on their devices, just as they would text a friend or family member. Apple Business Chat integrates with ‌Apple Maps‌ and Apple Pay, enabling users to purchase and pay for items in chat and begin chats through ‌Apple Maps‌.

Popular Stories

apple store down feature

Here's Why the Apple Store is Going Down

Thursday November 27, 2025 1:01 pm PST by
Apple's online store is going down for a few hours on a rolling country-by-country basis right now, but do not get your hopes up for new products. Apple takes its online store down for a few hours ahead of Black Friday every year to tease/prepare for its annual gift card offer with the purchase of select products. The store already went down and came back online in Australia and New Zealand, ...
iPhone Pocket Short

iPhone Pocket is Now Completely Sold Out Worldwide

Tuesday November 25, 2025 7:16 am PST by
Apple recently teamed up with Japanese fashion brand ISSEY MIYAKE to create the iPhone Pocket, a limited-edition knitted accessory designed to carry an iPhone. However, it is now completely sold out in all countries where it was released. iPhone Pocket became available to order on Apple's online store starting Friday, November 14, in the United States, France, China, Italy, Japan, Singapore, ...
streaming black friday 2025

Best Black Friday Streaming Deals - Save Big on Apple TV, Disney+, Hulu, and More

Thursday November 27, 2025 1:14 pm PST by
We've been focusing on deals on physical products over the past few weeks, but Black Friday is also a great time of year to purchase a streaming membership. Some of the biggest services have great discounts for new and select returning members this week, including Apple TV, Disney+, Hulu, Paramount+, Peacock, and more. Note: MacRumors is an affiliate partner with some of these vendors. When...
New Intel Logo

Apple and Intel Rumored to Partner on Mac Chips Again in a New Way

Friday November 28, 2025 7:33 am PST by
While all Macs are now powered by Apple's custom-designed chips, a new rumor claims that Apple may rekindle its partnership with Intel, albeit in a new and limited way. Apple supply chain analyst Ming-Chi Kuo today said Intel is expected to begin shipping Apple's lowest-end M-series chip as early as mid-2027. Kuo said Apple plans to utilize Intel's 18A process, which is the "earliest...
Apple Foldable Thumb

Foldable iPhone to Debut These Three Breakthrough Features

Tuesday November 25, 2025 7:09 am PST by
Apple's first foldable iPhone is expected to launch alongside the iPhone 18 Pro models in fall 2026, and it's shaping up to include three standout features that could set it apart from the competition. The book-style foldable will reportedly feature an industry-first 24-megapixel under-display camera built into the inner display, according to a recent JP Morgan equity research report. That...
iphone air camera

iPhone Air Flop Sparks Industry Retreat From Ultra-Thin Phones

Thursday November 27, 2025 3:14 am PST by
Apple's disappointing iPhone Air sales are causing major Chinese mobile vendors to scrap or freeze their own ultra-thin phone projects, according to reports coming out of Asia. Since the ‌iPhone Air‌ launched in September, there have been reports of poor sales and manufacturing cuts, while Apple's supply chain has scaled back shipments and production. Apple supplier Foxconn has...
streaming black friday 2025

Black Friday Streaming Deals Include Big Savings on Disney+, Hulu, Apple TV, and More

Monday November 24, 2025 8:03 am PST by
We've been focusing on deals on physical products over the past few weeks, but Black Friday is also a great time of year to purchase a streaming membership. Some of the biggest services have great discounts for new and select returning members this week, including Disney+, Hulu, Paramount+, Peacock, and more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
General Apps Messages Redux

Singapore Orders Changes to iMessage by December

Tuesday November 25, 2025 6:39 am PST by
Singapore has ordered Apple to block or filter messages on iMessage that impersonate government agencies, requiring the company to implement new anti-spoofing protections by December as part of efforts to curb rising online scams, the Straits Times reports. Singapore's Ministry of Home Affairs (MHA) said that it had issued an Implementation Directive to Apple under the Online Criminal Harms...

Top Rated Comments

icanhazmac Avatar
60 months ago
Glad to see more businesses coming on board, this is an absolute no brainer when away from home.
Score: 4 Votes (Like | Disagree)
iEnvy Avatar
60 months ago
Damn I completely forgot about this feature lol.
Score: 3 Votes (Like | Disagree)
TheSkywalker77 Avatar
60 months ago

Damn I completely forgot about this feature lol.
Me too. I wonder how many non-techies know of its existence.
Score: 3 Votes (Like | Disagree)
macsplusmacs Avatar
60 months ago
I used this on one of the airlines. SO MUCH better than those web based one IMO.
Score: 2 Votes (Like | Disagree)
barkomatic Avatar
60 months ago
If it's a real person as opposed to a chatbot then this is an improvement. I never reach out to companies for basic info like store hours or account balances--which is the only thing that chatbots can help with.
Score: 2 Votes (Like | Disagree)
Apple_Robert Avatar
60 months ago

Anybody know what information goes to the company when we use this feature? I keep my phone number and Apple ID email as closely held as I can— does using this feature expose either?
You aren't exposed.

https://www.apple.com/ios/business-chat/
Score: 2 Votes (Like | Disagree)