Apple Provides More Details About Independent Repair Provider Program for Macs

Apple this week announced that it has expanded its Independent Repair Provider Program to include Mac repairs. Apple has since outlined further details about the initiative in an internal document obtained by MacRumors.

mac repair generic
The internal document states the following:

  • Qualifying repair shops can gain access to Apple genuine parts, tools, and training starting August 17
  • The program covers all Mac models
  • The program is limited to out-of-warranty Mac repairs
  • Examples of components eligible for repair include the display, logic board, and top case, the latter of which includes the keyboard, trackpad, speakers, and battery
  • Participating repair shops must have Apple-certified technicians perform the repairs
  • Participating repair shops are not permitted to offer whole-unit replacements for Macs
  • Participating repair shops cannot ship Macs to an Apple repair center

Apple first launched the program for out-of-warranty iPhone repairs in the United States last year and expanded it to Canada and Europe last month. Apple's website has more details, but it has yet to be updated to reflect the inclusion of Mac repairs.

Update: Apple has also repriced several Mac repair parts for technicians. While some parts are now lower in price, several have increased by up to hundreds of dollars, such as 13-inch MacBook Pro displays.

Top Rated Comments

LiE_ Avatar
19 months ago
Louis isn’t happy.

Score: 25 Votes (Like | Disagree)
XXPP Avatar
19 months ago

I like how Apple is changing the direction and being very transparent/open about this.
This change nothing. Apple still replace whole main board when onły 5cent capacitor is broken.
Score: 14 Votes (Like | Disagree)
star-affinity Avatar
19 months ago

I don't watch his videos, but, according to my father's representation, Louis is never happy.
?
I think he has some good points, though.
Score: 11 Votes (Like | Disagree)
Wildkraut Avatar
19 months ago
Looks like Apple start started to boss around in that area, too.
Score: 6 Votes (Like | Disagree)
Blackstick Avatar
19 months ago

Why would any authorized and properly trained technician want to work on any device that was improperly repaired? Maybe I’m misunderstanding your post, but if the technician is properly trained like the ones who perform warranty work, what difference does it make? All techs can make mistakes sometimes. I asked the genius that replaced my iPhone’s battery and he mentioned that occasionally they damage things. (Apple then replaces the damaged component or replaced the device)

I’m being trained on board level repair and rework, something that NO Apple technician is trained to do (by Apple) Apple doesn’t even allow techs to do board level work. The bad logic boards and other assemblies have to be mailed back. They then are sent to China to be refurbished and added back into parts inventory. I was an ACMT for 3 years and never made a mistake on a computer. I also fixed iPhones on the side and damaged a iPhone 4S during a screen repair. It happens.

What I won’t work on are devices that are missing components, missing screws, damaged cables, etc. A good technician doesn’t leave a trace when he/she is done unless they have to micky-mouse someone’s botched repair attempt.
Absolutely. Mac Genius from 2007-2014... mistakes happen in the Genius Room (to some techs, very frequently), but when that product is finally marked RFP (ready for pickup), there should be no trace you ever worked on it.

We'd deny service for tampered devices on a daily basis. When I left in 2014, the latest scammer craze was iPads that wouldn't power on, turns out they were devoid of parts inside and filled with modeling cement... we had to start weighing them.
Score: 6 Votes (Like | Disagree)
ouimetnick Avatar
19 months ago

Because Apple doesn't want to work on your device(warranty claim) that has been worked on(repaired damage you did) by someone else.
Why would any authorized and properly trained technician want to work on any device that was improperly repaired? Maybe I’m misunderstanding your post, but if the technician is properly trained like the ones who perform warranty work, what difference does it make? All techs can make mistakes sometimes. I asked the genius that replaced my iPhone’s battery and he mentioned that occasionally they damage things. (Apple then replaces the damaged component or replaced the device)

I’m being trained on board level repair and rework, something that NO Apple technician is trained to do (by Apple) Apple doesn’t even allow techs to do board level work. The bad logic boards and other assemblies have to be mailed back. They then are sent to China to be refurbished and added back into parts inventory. I was an ACMT for 3 years and never made a mistake on a computer. I also fixed iPhones on the side and damaged a iPhone 4S during a screen repair. It happens.

What I won’t work on are devices that are missing components, missing screws, damaged cables, etc. A good technician doesn’t leave a trace when he/she is done unless they have to micky-mouse someone’s botched repair attempt.
Score: 5 Votes (Like | Disagree)

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